Safety Rule Breaking in Disasters: A Qualitative Analysis on Disaster Volunteers
Yıl 2025,
Cilt: 8 Sayı: 1, 166 - 181, 10.04.2025
Şeyhmus Aksoy
,
Ömer Demirbilek
,
Esengül Kaya
Öz
Volunteers are considerable human source in disasters. The stress, pressure and difficult conditions of disasters can lead to breaking of safety rules by employees, especially young people. Safety breakings may lead to stoppage or failure of the activities. This research focus on the young volunteers’ safety rule breaking behavior in disasters. Based on job demands-resources (JD-R) theory, data were gathered through semi-structured interviews from individuals working in the regions affected by the 6 February 2023 Kahramanmaraş earthquake. The research sample consisted of 17 young disaster volunteers between the ages of 18-26 who were eligible for criterion sampling. The data were analysed thematically, theory-oriented and deductively. As a result of the thematic analysis, 3 themes, namely job demands, job resources and breaking of safety rules, and 16 categories under these themes were discovered. Results implied that young volunteers use work resources against intense work demands. Although studies in the field of organisational safety suggest that job resources increase safe behaviour, this study indicates that the job resources of volunteers in disasters may increase breaking of safety rules.
Kaynakça
- Bakker, A.B., & Demerouti, E. (2007). The Job Demands‐Resources model: state of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
- Bakker, A.B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223. https://doi.org/10.1108/13620430810870476
- Barsky, L.E., Trainor, J.E., Torres, M.R., & Aguirre, B.E. (2007). Managing volunteers: Fema's Urban Search and Rescue programme and interactions with unaffiliated responders in disaster response. Disasters, 31(4), 495–507. https://doi.org/10.1111/j.1467-7717.2007.01021.x
- Beus, J.M., McCord, M.A., & Zohar, D. (2016). Workplace safety. Organizational Psychology Review, 6(4), 352–381. https://doi.org/10.1177/2041386615626243
- Borry, E.L., & Henderson, A.C. (2020). Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care. The American Review of Public Administration, 50(1), 45–61. https://doi.org/10.1177/0275074019862680
- Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
- Bronkhorst, B. (2015). Behaving safely under pressure: The effects of job demands, resources, and safety climate on employee physical and psychosocial safety behavior. Journal of Safety Research, 55, 63–72. https://doi.org/10.1016/j.jsr.2015.09.002
- Caputi, M., Lecce, S., Pagnin, A., & Banerjee., R. (2012). Longitudinal effects of theory of mind on later peer relations: The role of prosocial behavior. Developmental Psychology, 48(1), 257–270. https://doi.org/10.1037/a0025402
- Carlton, S., & Mills, Colleen E. (2017). The Student Volunteer Army: A 'repeat emergent' emergency response organisation. Disasters, 41(4), 764–787. https://doi.org/10.1111/disa.12225
- Carlton, Sally, Nissen, Sylvia, & Wong, Jennifer H. K. (2022). A crisis volunteer ‘sleeper cell’: An emergent, extending and expanding disaster response organisation. Journal of Contingencies and Crisis Management, 30(4), 391–400. https://doi.org/10.1111/1468-5973.12381
- Chen, Y., Wang, L., Liu, X., Chen, H., Hu, Y., & Yang, H. (2018). The Trickle-Down Effect of Leaders' Pro-social Rule Breaking: Joint Moderating Role of Empowering Leadership and Courage. Frontiers in Psychology, 9, 2647. https://doi.org/10.3389/fpsyg.2018.02647
- Crawford, E.R., Lepine, J.A., & Rich, B.L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. The Journal of Applied Psychology, 95(5), 834–848. https://doi.org/10.1037/a0019364
- CRED (2022). 2021 Disasters in numbers. Brussels, Belgium https://doi.org/10.1787/eee82e6e-en
- Demirbilek, Ö., & Öztürk, S. (2023). Understanding university students WHO do not want to volunteer in disasters: A qualitative study from Türkiye. International Journal of Disaster Risk Reduction, 96, 103994. https://doi.org/10.1016/j.ijdrr.2023.103994
- Erdoğan, E., Semerci, P.U., Şentürk, N., & Yurttagüler, L. (2020). Türkiye’de Gönüllülük: Deneyimler, Sınırlılıklar ve Yeni Açılımlar (1st ed.). İstanbul: İstanbul Bilgi Üniversitesi İktisadi İşletmesi.
- Farboudi, J., Melissa, T., Asli D., & Sönmez, S. (2023). Employees’ helping behavior toward the victims of human trafficking in the lodging industry. International Journal of Contemporary Hospitality Management, 35(6), 2216–2245. https://doi.org/10.1108/IJCHM-04-2022-0454
- Fothergill, A. (2017). Children, Youth, and Disaster. In D. Benouar (Ed.), Oxford Research Encyclopedia of Natural Hazard Science. Oxford University Press. https://doi.org/10.1093/acrefore/9780199389407.013.23
- Fothergill, A., Palumbo, M.V., Rambur, B., Reinier, K., & McIntosh, B. (2005). The volunteer potential of inactive nurses for disaster preparedness. Public Health Nursing, 22(5), 414–421. https://doi.org/10.1111/j.0737-1209.2005.220506.x
- Gamble, R.S., Henry, J.D., & Vanman, E. J. (2023). Empathy moderates the relationship between cognitive load and prosocial behaviour. Scientific Reports, 13(1), 824. https://doi.org/10.1038/s41598-023-28098-x
- Gazzoli, G., Chaker, Nawar N., Zablah, A.R., & Brown, T.J. (2022). Customer-focused voice and rule-breaking in the frontlines. Journal of the Academy of Marketing Science, 50(2), 388–409. https://doi.org/10.1007/s11747-021-00798-8
- Ghosh, A., & Shum, C. (2019). Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality. International Journal of Hospitality Management, 81, 1–10. https://doi.org/10.1016/j.ijhm.2019.02.003
- Gong, T., Sun, P., & Kang, M.J. (2022). Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers. Cornell Hospitality Quarterly, 63(1), 119–135. https://doi.org/10.1177/19389655211012327
- Gray, G.C., & Silbey, S.S. (2014). Governing inside the organization: İnterpreting regulation and compliance. AJS; American Journal of Sociology, 120(1), 96–145. https://doi.org/10.1086/677187.
- Halbesleben, Jonathon R. B., Neveu, Jean-Pierre, Paustian-Underdahl, Samantha C., & Westman, Mina (2014). Getting to the ‘COR’: understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364. https://doi.org/10.1177/0149206314527130
- Hansez, Isabelle, & Chmiel, Nik (2010). Safety behavior: Job demands, job resources, and perceived management commitment to safety. Journal of Occupational Health Psychology, 15(3), 267–278. https://doi.org/10.1037/a0019528
- Harris, Margaret, Shaw, Duncan, Scully, Judy, Smith, Chris M., & Hieke, Graham (2017). The Involvement/Exclusion Paradox of Spontaneous Volunteering. Nonprofit and Voluntary Sector Quarterly, 46(2), 352–371. https://doi.org/10.1177/0899764016654222
- Hazeldine, S., & Baillie Smith, M. (2015). Global-Review-on-Volunteering. Geneva. Retrieved from IFRC website: https://www.icnl.org/wp-content/uploads/Global-Review-on-Volunteering-Report_EN.pdf
- Heidarpoor, P., Maniati, M., Cheraghi, M., Beheshtinasab, M., & Afshari, P. (2021). Organization of volunteers in the healthcare system and the type of services provided by them during the COVID-19 pandemic. Family Medicine & Primary Care Review, 23(2), 169–173. https://doi.org/10.5114/fmpcr.2021.105909
- Hilton, Michael F., & Whiteford, Harvey A. (2010). Associations between psychological distress, workplace accidents, workplace failures and workplace successes. International Archives of Occupational and Environmental Health, 83(8), 923–933. https://doi.org/10.1007/s00420-010-0555-x
- Ho, E., Clarke, A., & Dougherty, İ. (2015). Youth-led social change: Topics, engagement types, organizational types, strategies, and impacts. Futures, 67, 52–62. https://doi.org/10.1016/j.futures.2015.01.006
- Hobfoll, Stevan E., Halbesleben, Jonathon, Neveu, Jean-Pierre, & Westman, Mina (2018). Conservation of Resources in the Organizational Context: The Reality of Resources and Their Consequences. Annual Review of Organizational Psychology and Organizational Behavior, 5(1), 103–128. https://doi.org/10.1146/annurev-orgpsych-032117-104640
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Safety Rule Breaking in Disasters: A Qualitative Analysis on Disaster Volunteers
Yıl 2025,
Cilt: 8 Sayı: 1, 166 - 181, 10.04.2025
Şeyhmus Aksoy
,
Ömer Demirbilek
,
Esengül Kaya
Öz
Volunteers are considerable human source in disasters. The stress, pressure and difficult conditions of disasters can lead to breaking of safety rules by employees, especially young people. Safety breakings may lead to stoppage or failure of the activities. This research focus on the young volunteers’ safety rule breaking behavior in disasters. Based on job demands-resources (JD-R) theory, data were gathered through semi-structured interviews from individuals working in the regions affected by the 6 February 2023 Kahramanmaraş earthquake. The research sample consisted of 17 young disaster volunteers between the ages of 18-26 who were eligible for criterion sampling. The data were analysed thematically, theory-oriented and deductively. As a result of the thematic analysis, 3 themes, namely job demands, job resources and breaking of safety rules, and 16 categories under these themes were discovered. Results implied that young volunteers use work resources against intense work demands. Although studies in the field of organisational safety suggest that job resources increase safe behaviour, this study indicates that the job resources of volunteers in disasters may increase breaking of safety rules.
Etik Beyan
Çalışma için Sinop Üniversitesi İnsan Araştırmaları Etik Kurulundan onay alınmıştır.
Kaynakça
- Bakker, A.B., & Demerouti, E. (2007). The Job Demands‐Resources model: state of the art. Journal of Managerial Psychology, 22(3), 309–328. https://doi.org/10.1108/02683940710733115
- Bakker, A.B., & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209–223. https://doi.org/10.1108/13620430810870476
- Barsky, L.E., Trainor, J.E., Torres, M.R., & Aguirre, B.E. (2007). Managing volunteers: Fema's Urban Search and Rescue programme and interactions with unaffiliated responders in disaster response. Disasters, 31(4), 495–507. https://doi.org/10.1111/j.1467-7717.2007.01021.x
- Beus, J.M., McCord, M.A., & Zohar, D. (2016). Workplace safety. Organizational Psychology Review, 6(4), 352–381. https://doi.org/10.1177/2041386615626243
- Borry, E.L., & Henderson, A.C. (2020). Patients, Protocols, and Prosocial Behavior: Rule Breaking in Frontline Health Care. The American Review of Public Administration, 50(1), 45–61. https://doi.org/10.1177/0275074019862680
- Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), 77–101. https://doi.org/10.1191/1478088706qp063oa
- Bronkhorst, B. (2015). Behaving safely under pressure: The effects of job demands, resources, and safety climate on employee physical and psychosocial safety behavior. Journal of Safety Research, 55, 63–72. https://doi.org/10.1016/j.jsr.2015.09.002
- Caputi, M., Lecce, S., Pagnin, A., & Banerjee., R. (2012). Longitudinal effects of theory of mind on later peer relations: The role of prosocial behavior. Developmental Psychology, 48(1), 257–270. https://doi.org/10.1037/a0025402
- Carlton, S., & Mills, Colleen E. (2017). The Student Volunteer Army: A 'repeat emergent' emergency response organisation. Disasters, 41(4), 764–787. https://doi.org/10.1111/disa.12225
- Carlton, Sally, Nissen, Sylvia, & Wong, Jennifer H. K. (2022). A crisis volunteer ‘sleeper cell’: An emergent, extending and expanding disaster response organisation. Journal of Contingencies and Crisis Management, 30(4), 391–400. https://doi.org/10.1111/1468-5973.12381
- Chen, Y., Wang, L., Liu, X., Chen, H., Hu, Y., & Yang, H. (2018). The Trickle-Down Effect of Leaders' Pro-social Rule Breaking: Joint Moderating Role of Empowering Leadership and Courage. Frontiers in Psychology, 9, 2647. https://doi.org/10.3389/fpsyg.2018.02647
- Crawford, E.R., Lepine, J.A., & Rich, B.L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. The Journal of Applied Psychology, 95(5), 834–848. https://doi.org/10.1037/a0019364
- CRED (2022). 2021 Disasters in numbers. Brussels, Belgium https://doi.org/10.1787/eee82e6e-en
- Demirbilek, Ö., & Öztürk, S. (2023). Understanding university students WHO do not want to volunteer in disasters: A qualitative study from Türkiye. International Journal of Disaster Risk Reduction, 96, 103994. https://doi.org/10.1016/j.ijdrr.2023.103994
- Erdoğan, E., Semerci, P.U., Şentürk, N., & Yurttagüler, L. (2020). Türkiye’de Gönüllülük: Deneyimler, Sınırlılıklar ve Yeni Açılımlar (1st ed.). İstanbul: İstanbul Bilgi Üniversitesi İktisadi İşletmesi.
- Farboudi, J., Melissa, T., Asli D., & Sönmez, S. (2023). Employees’ helping behavior toward the victims of human trafficking in the lodging industry. International Journal of Contemporary Hospitality Management, 35(6), 2216–2245. https://doi.org/10.1108/IJCHM-04-2022-0454
- Fothergill, A. (2017). Children, Youth, and Disaster. In D. Benouar (Ed.), Oxford Research Encyclopedia of Natural Hazard Science. Oxford University Press. https://doi.org/10.1093/acrefore/9780199389407.013.23
- Fothergill, A., Palumbo, M.V., Rambur, B., Reinier, K., & McIntosh, B. (2005). The volunteer potential of inactive nurses for disaster preparedness. Public Health Nursing, 22(5), 414–421. https://doi.org/10.1111/j.0737-1209.2005.220506.x
- Gamble, R.S., Henry, J.D., & Vanman, E. J. (2023). Empathy moderates the relationship between cognitive load and prosocial behaviour. Scientific Reports, 13(1), 824. https://doi.org/10.1038/s41598-023-28098-x
- Gazzoli, G., Chaker, Nawar N., Zablah, A.R., & Brown, T.J. (2022). Customer-focused voice and rule-breaking in the frontlines. Journal of the Academy of Marketing Science, 50(2), 388–409. https://doi.org/10.1007/s11747-021-00798-8
- Ghosh, A., & Shum, C. (2019). Why do employees break rules? Understanding organizational rule-breaking behaviors in hospitality. International Journal of Hospitality Management, 81, 1–10. https://doi.org/10.1016/j.ijhm.2019.02.003
- Gong, T., Sun, P., & Kang, M.J. (2022). Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers. Cornell Hospitality Quarterly, 63(1), 119–135. https://doi.org/10.1177/19389655211012327
- Gray, G.C., & Silbey, S.S. (2014). Governing inside the organization: İnterpreting regulation and compliance. AJS; American Journal of Sociology, 120(1), 96–145. https://doi.org/10.1086/677187.
- Halbesleben, Jonathon R. B., Neveu, Jean-Pierre, Paustian-Underdahl, Samantha C., & Westman, Mina (2014). Getting to the ‘COR’: understanding the role of resources in conservation of resources theory. Journal of Management, 40(5), 1334–1364. https://doi.org/10.1177/0149206314527130
- Hansez, Isabelle, & Chmiel, Nik (2010). Safety behavior: Job demands, job resources, and perceived management commitment to safety. Journal of Occupational Health Psychology, 15(3), 267–278. https://doi.org/10.1037/a0019528
- Harris, Margaret, Shaw, Duncan, Scully, Judy, Smith, Chris M., & Hieke, Graham (2017). The Involvement/Exclusion Paradox of Spontaneous Volunteering. Nonprofit and Voluntary Sector Quarterly, 46(2), 352–371. https://doi.org/10.1177/0899764016654222
- Hazeldine, S., & Baillie Smith, M. (2015). Global-Review-on-Volunteering. Geneva. Retrieved from IFRC website: https://www.icnl.org/wp-content/uploads/Global-Review-on-Volunteering-Report_EN.pdf
- Heidarpoor, P., Maniati, M., Cheraghi, M., Beheshtinasab, M., & Afshari, P. (2021). Organization of volunteers in the healthcare system and the type of services provided by them during the COVID-19 pandemic. Family Medicine & Primary Care Review, 23(2), 169–173. https://doi.org/10.5114/fmpcr.2021.105909
- Hilton, Michael F., & Whiteford, Harvey A. (2010). Associations between psychological distress, workplace accidents, workplace failures and workplace successes. International Archives of Occupational and Environmental Health, 83(8), 923–933. https://doi.org/10.1007/s00420-010-0555-x
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