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Satisfaction or Commitment, Why Do They Quit? A Meta-Analysis in Africa

Year 2022, Volume: 24 Issue: 3, 981 - 991, 26.09.2022
https://doi.org/10.32709/akusosbil.909916

Abstract

The purpose of this research is surveying the interrelationships between job satisfaction, organizational commitment, and turnover intention in Africa by using meta-analysis technique. Studies are searched on GoogleScholar, Scopus, and ProQuest databases. 3,844 studies are reviewed and 10 suitable studies are chosen. Three different data sets are used to survey three different relationships. All the data sets are heterogeneous. Therefore the meta-analysis is conducted by using random effects model. The findings indicated that the effects sizes of the relationship of turnover intention with job satisfaction and with organizational commitment are small. The effect size of the relationship between job satisfaction and organizational commitment is medium.

References

  • Becker, H.S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66, 32–40.
  • Borenstein, M., Hedges, L.V., Higgins, J.P.T., & Rothstein, H.R. (2009). Introduction to meta-analysis. Wiley. UK.
  • Bwowe, P. (2020). Employee turnover intention at a historically disadvantaged South African University. Journal of Educational and Social Research, 10(6), 162-172. https://doi.org/10.36941/jesr-2020-0117
  • Chan, S.H.J & Ao, C.T.D. (2018): The mediating effects of job satisfaction and organizational commitment on turnover intention, in the relationships between pay satisfaction and work–family conflict of casino employees. Journal of Quality Assurance in Hospitality & Tourism, https://doi.org/10.1080/1528008X.2018.1512937
  • Choi, S.E. & Kim, S.D. (2016). A meta-analysis of the variables related to job satisfaction among Korean nurses. Contemporary Nurse, 52(4), 462-476. https://doi:10.1080/10376178.2016.1221736
  • Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Earlbaum Associates.
  • Coomber, B. & Barriball, K.L. (2007). Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: A review of the research literature. International Journal of Nursing Studies, 44, 297–314. https://doi:10.1016/j.ijnurstu.2006.02.004
  • Egger, M., Davey-Smith, G., Schneider, M.,& Minder, C., (1997). Bias in meta-analysis detected by a simple, graphical test. British Medical Journal, 315, 629-634. https://doi.org/10.1136/bmj.315.7109.629
  • Freund, A. (2005). Commitment and job satisfaction as predictors of turnover intentions among welfare workers. Administration in Social Work, 29(2), 5-21. https://doi.org/10.1300/J147v29n02_02
  • Griffeth, R.W., Hom, P.W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: update, moderator test, and research implications for the next millenium. Journal of Management, 26(3), 463-488. https://doi.org/10.1016/S0149-2063(00)00043-X
  • Guchait, P. & Back, K. (2016). Three country study: impact of support on employee attitudes. The Service Industries Journal, 36(7-8), 299-318. https://doi:10.1080/02642069.2016.1186660
  • Güleç, D. & Samancı, S. (2018). The relationship between organizational commitment and job satisfaction in Turkey: a meta-analytical study. International Journal of Human and Behavioral Science, 4(1), 9-21. https://doi.org/10.19148/ijhbs.408904
  • Hedges, L.V. & Olkin, I. (1985). Statistical methods for meta-analysis. Orlando, FL: Academic Press.
  • Herzberg, F. (1966). Work and the nature of man. Cleveland, OH: World Publishing Co.
  • Huang, H. (2006). Understanding culinary arts workers. Journal of Foodservice Business Research, 9(2-3), 151-168. https://doi:10.1300/J369v09n02_09
  • Irvine, D.M. & Evans, M.G. (1995). Job satisfaction and turnover among nurses: Integrating research finding across studies. Nursing Research, 44(4), 246–253. http://dx.doi.org/10.1097/00006199-199507000-00010
  • Kim, H. & Kao, D. (2014). A meta-analysis of turnover intention predictors among U.S. child welfare workers. Children and Youth Services Review, 47(3), 214-223. https://doi.org/10.1016/j.childyouth.2014.09.015
  • Kim, W.G., Leong, J.K., & Lee,Y. (2005). Effect of service orientation on jobsatisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. Hospitality Management, 24, 171–193. https://doi.org/10.1016/j.ijhm.2004.05.004
  • Littel, J.H., Corcoran, J., & Pillai, V. (2008). Systematic reviews and meta-analysis. Oxford: Oxford University Press.
  • Locke, E.A. (1976) The Nature and Causes of Job Satisfaction. In Dunnette, M.D., Ed., Handbook of Industrial and Organizational Psychology, Vol. 1, 1297-1343.
  • Meyer, J.P. & Allen, N.J. (1991). A three-component conceptualization of organizational commitment. Human Resources Management Review, 1, 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z
  • Meyer, J.P. & Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resources Management Review, 11, 299–326. https://doi.org/10.1016/S1053-4822(00)00053-X
  • Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. Annals of Internal Medicine, 151(4), 264–269. https://doi:10.1371/journal.pmed.1000097
  • Mor Barak, M.E., Nissly, J.A., & Levin, A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis. The Social Service Review, 75(4), 625–661. https://doi:10.1086/323166
  • Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247. https://doi.org/10.1016/0001-8791(79)90072-1
  • Ozkan, A.H., Elci, M., Karabay, M.E., Kitapci, H., and Garip, C. (2020). Antecedents of turnover intention: A meta-analysis study in the United States. E + M Economics and Management, 23(1), 93-110. https://doi.org/10.15240/tul/001/2020-1-007
  • Park, J. & Min, H. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90, 11 pages. https://doi.org/10.1016/j.ijhm.2020.102599
  • Radebe, P., & Dhurup, M. (2016). Finding synergy in employee perceptions of equity, job satisfaction, organisational commitment and organisational citizenship behaviour in a South African context. International Journal of Business and Management Studies, 8(2), 15–31.
  • Ritzer, G. & Trice, H. M. (1969). An empirical study of Howard Becker's side-bet theory. Social Forces, 47, 475- 479. https://doi.org/10.2307/2574537
  • Tett, R.P. & Meyer, J.P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings. Personnel Psychology. 46, 259–293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
  • Walsh, K. (2016) Applying career concepts to strengthen the work attitudes of service professionals. The Service Industries Journal, 36(1-2), 58-79.
  • Weitz, J. (1952). A Neglected Concept in the Study of Job Satisfaction. Personnel Psychology, 5(3), 201-205, https://doi.org/10.1111/j.1744-6570.1952.tb01012.x
  • Zangaro, G. A. & Soeken, K. L. (2007). A meta-analysis of studies of nurses’ job satisfaction. Research in Nursing & Health, 30(4), 445–58. https://doi:10.1002/nur.20202

Tatmin Mi Bağlılık Mı, Neden İstifa Ediyorlar? Afrika’da Bir Meta-Analiz Çalışması

Year 2022, Volume: 24 Issue: 3, 981 - 991, 26.09.2022
https://doi.org/10.32709/akusosbil.909916

Abstract

Bu çalışma iş tatmini, örgütsel bağlılık ve işten ayrılma niyeti arasındaki ilişkileri meta-analiz tekniği kullanarak incelemeyi hedeflemektedir. Çalışmalar GoogleScholar, Scopus ve Proquest veri tabanları üzerinde arama yapılarak görüntülenmiştir. 3.844 özet gözden geçrildi ve 10 uygun çalışma seçildi. İş tatmini ve işten ayrılma niyeti arasındaki ilişkiye dair oluşturulan ilk veri seti 7 çalışma içermektedir, örgütsel bağlılık ve işten ayrılma niyeti arasındaki ilişkiye dair olan ikinci veri seti 5 çalışma ve iş tatmini ile örgütsel bağlılık arasındaki ilişkiye dair olarak oluşturulmuş olan üçüncü veri seti 4 çalışma içermektedir. Heterojenlik analizi sonuçlarına göre rassal etki modeli kullanıldı. Analiz sonuçları gösterdi ki iş tatmini ve örgütsel bağlılığın işten ayrılma niyeti üzerindeki etkisi küçüktür. İş tatmini ile örgütsel bağlılık arasındaki ilişkinin etki büyüklüğü ise orta seviyededir.

References

  • Becker, H.S. (1960). Notes on the concept of commitment. American Journal of Sociology, 66, 32–40.
  • Borenstein, M., Hedges, L.V., Higgins, J.P.T., & Rothstein, H.R. (2009). Introduction to meta-analysis. Wiley. UK.
  • Bwowe, P. (2020). Employee turnover intention at a historically disadvantaged South African University. Journal of Educational and Social Research, 10(6), 162-172. https://doi.org/10.36941/jesr-2020-0117
  • Chan, S.H.J & Ao, C.T.D. (2018): The mediating effects of job satisfaction and organizational commitment on turnover intention, in the relationships between pay satisfaction and work–family conflict of casino employees. Journal of Quality Assurance in Hospitality & Tourism, https://doi.org/10.1080/1528008X.2018.1512937
  • Choi, S.E. & Kim, S.D. (2016). A meta-analysis of the variables related to job satisfaction among Korean nurses. Contemporary Nurse, 52(4), 462-476. https://doi:10.1080/10376178.2016.1221736
  • Cohen, J. (1988). Statistical power analysis for the behavioral sciences (2nd ed.). Hillsdale, NJ: Lawrence Earlbaum Associates.
  • Coomber, B. & Barriball, K.L. (2007). Impact of job satisfaction components on intent to leave and turnover for hospital-based nurses: A review of the research literature. International Journal of Nursing Studies, 44, 297–314. https://doi:10.1016/j.ijnurstu.2006.02.004
  • Egger, M., Davey-Smith, G., Schneider, M.,& Minder, C., (1997). Bias in meta-analysis detected by a simple, graphical test. British Medical Journal, 315, 629-634. https://doi.org/10.1136/bmj.315.7109.629
  • Freund, A. (2005). Commitment and job satisfaction as predictors of turnover intentions among welfare workers. Administration in Social Work, 29(2), 5-21. https://doi.org/10.1300/J147v29n02_02
  • Griffeth, R.W., Hom, P.W., & Gaertner, S. (2000). A meta-analysis of antecedents and correlates of employee turnover: update, moderator test, and research implications for the next millenium. Journal of Management, 26(3), 463-488. https://doi.org/10.1016/S0149-2063(00)00043-X
  • Guchait, P. & Back, K. (2016). Three country study: impact of support on employee attitudes. The Service Industries Journal, 36(7-8), 299-318. https://doi:10.1080/02642069.2016.1186660
  • Güleç, D. & Samancı, S. (2018). The relationship between organizational commitment and job satisfaction in Turkey: a meta-analytical study. International Journal of Human and Behavioral Science, 4(1), 9-21. https://doi.org/10.19148/ijhbs.408904
  • Hedges, L.V. & Olkin, I. (1985). Statistical methods for meta-analysis. Orlando, FL: Academic Press.
  • Herzberg, F. (1966). Work and the nature of man. Cleveland, OH: World Publishing Co.
  • Huang, H. (2006). Understanding culinary arts workers. Journal of Foodservice Business Research, 9(2-3), 151-168. https://doi:10.1300/J369v09n02_09
  • Irvine, D.M. & Evans, M.G. (1995). Job satisfaction and turnover among nurses: Integrating research finding across studies. Nursing Research, 44(4), 246–253. http://dx.doi.org/10.1097/00006199-199507000-00010
  • Kim, H. & Kao, D. (2014). A meta-analysis of turnover intention predictors among U.S. child welfare workers. Children and Youth Services Review, 47(3), 214-223. https://doi.org/10.1016/j.childyouth.2014.09.015
  • Kim, W.G., Leong, J.K., & Lee,Y. (2005). Effect of service orientation on jobsatisfaction, organizational commitment, and intention of leaving in a casual dining chain restaurant. Hospitality Management, 24, 171–193. https://doi.org/10.1016/j.ijhm.2004.05.004
  • Littel, J.H., Corcoran, J., & Pillai, V. (2008). Systematic reviews and meta-analysis. Oxford: Oxford University Press.
  • Locke, E.A. (1976) The Nature and Causes of Job Satisfaction. In Dunnette, M.D., Ed., Handbook of Industrial and Organizational Psychology, Vol. 1, 1297-1343.
  • Meyer, J.P. & Allen, N.J. (1991). A three-component conceptualization of organizational commitment. Human Resources Management Review, 1, 61–89. https://doi.org/10.1016/1053-4822(91)90011-Z
  • Meyer, J.P. & Herscovitch, L. (2001). Commitment in the workplace: toward a general model. Human Resources Management Review, 11, 299–326. https://doi.org/10.1016/S1053-4822(00)00053-X
  • Moher, D., Liberati, A., Tetzlaff, J., & Altman, D. G. (2009). Preferred reporting items for systematic reviews and meta-analyses: The PRISMA statement. Annals of Internal Medicine, 151(4), 264–269. https://doi:10.1371/journal.pmed.1000097
  • Mor Barak, M.E., Nissly, J.A., & Levin, A. (2001). Antecedents to retention and turnover among child welfare, social work, and other human service employees: What can we learn from past research? A review and metanalysis. The Social Service Review, 75(4), 625–661. https://doi:10.1086/323166
  • Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior, 14(2), 224–247. https://doi.org/10.1016/0001-8791(79)90072-1
  • Ozkan, A.H., Elci, M., Karabay, M.E., Kitapci, H., and Garip, C. (2020). Antecedents of turnover intention: A meta-analysis study in the United States. E + M Economics and Management, 23(1), 93-110. https://doi.org/10.15240/tul/001/2020-1-007
  • Park, J. & Min, H. (2020). Turnover intention in the hospitality industry: A meta-analysis. International Journal of Hospitality Management, 90, 11 pages. https://doi.org/10.1016/j.ijhm.2020.102599
  • Radebe, P., & Dhurup, M. (2016). Finding synergy in employee perceptions of equity, job satisfaction, organisational commitment and organisational citizenship behaviour in a South African context. International Journal of Business and Management Studies, 8(2), 15–31.
  • Ritzer, G. & Trice, H. M. (1969). An empirical study of Howard Becker's side-bet theory. Social Forces, 47, 475- 479. https://doi.org/10.2307/2574537
  • Tett, R.P. & Meyer, J.P. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: path analyses based on meta-analytic findings. Personnel Psychology. 46, 259–293. https://doi.org/10.1111/j.1744-6570.1993.tb00874.x
  • Walsh, K. (2016) Applying career concepts to strengthen the work attitudes of service professionals. The Service Industries Journal, 36(1-2), 58-79.
  • Weitz, J. (1952). A Neglected Concept in the Study of Job Satisfaction. Personnel Psychology, 5(3), 201-205, https://doi.org/10.1111/j.1744-6570.1952.tb01012.x
  • Zangaro, G. A. & Soeken, K. L. (2007). A meta-analysis of studies of nurses’ job satisfaction. Research in Nursing & Health, 30(4), 445–58. https://doi:10.1002/nur.20202
There are 33 citations in total.

Details

Primary Language English
Journal Section Economics and Administrative Sciences
Authors

Ahmet Hakan Özkan 0000-0003-0348-754X

Publication Date September 26, 2022
Submission Date April 5, 2021
Published in Issue Year 2022 Volume: 24 Issue: 3

Cite

APA Özkan, A. H. (2022). Satisfaction or Commitment, Why Do They Quit? A Meta-Analysis in Africa. Afyon Kocatepe Üniversitesi Sosyal Bilimler Dergisi, 24(3), 981-991. https://doi.org/10.32709/akusosbil.909916

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