Nowadays businesses, including hotels, are increasingly using and adopting information and communication technology. Technology interaction with hotel staff has potential of personal use of technology and internet (which is called cyberloafing). The aim of this study is to analyze whether there are statistically significant differences among cyberloafing activities in hotel industry in terms of demographic features. Self-administered 278 questionnaires were distributed to four and five star hotel employees in Nevşehir region. Results of data analyses, based on 211 valid responses, indicated that there were significant differences between cyberloafing behavior and education level, position in the hotel, and department worked. The study showed that as education level increased, minor cyberloafing activities increased; as working position increased serious cyberloafing activities increased compared to lower level employees; and employees at housekeeping department revealed higher minor cyberloafing activities compared with the other departments.
Bilgisayar ve internet teknolojilerinin otel işletmelerinde yaygın kullanımı sonucu, çalışanların sanal kaytarmafaaliyetlerinde bulunma eğilimleri de artmaktadır. Çalışmanın amacı, otel işletmelerinde çalışanların demografik özellikleri açısından sanal kaytarma faaliyetleri arasındaki farklılıkları ortaya koymaktır. Yazına dayalı geliştirilen anketle Nevşehir yöresindeki dört ve beş yıldızlı otel işletmelerindeki çalışanlara yönelik 278 anket gönderilmiş, 211 geçerli geri dönüş elde edilmiştir. Veri analizleri sonucunda çalışanların eğitim düzeyi, işletmedeki konumları ve çalışılan bölümler ile sanal kaytarma faaliyetleri arasında anlamlı farklılıklar olduğu belirlenmiştir. Eğitim düzeyi arttıkça, önemsiz sanal kaytarma faaliyetlerinin de arttığı, üst kademelerde çalışanların alt kademelerde çalışanlara göre daha fazla ciddi sanal kaytarma faaliyetlerinde bulunduğu ve ön bölümlerde çalışanların arka bölümlerde çalışanlara göre daha fazla önemsiz sanal kaytarma faaliyetlerinde bulunduğu belirlenmiştir.
ABSTRACT
Nowadays businesses, including hotels, are increasingly using and adopting information and communication technology. Technology interaction with hotel staff has potential of personal use of technology and internet (which is called cyberloafing). The aim of this study is to analyze whether there are statistically significant differences among cyberloafing activities in hotel industry in terms of demographic features. Self-administered 278 questionnaires were distributed to four and five star hotel employees in Nevşehir region. Results of data analyses, based on 211 valid responses, indicated that there were significant differences between cyberloafing behavior and education level, position in the hotel, and department worked. The study showed that as education level increased, minor
cyberloafing activities increased; as working position increased serious cyberloafing activities increased compared to lower level employees; and employees at housekeeping department revealed higher minor cyberloafing activities compared with the other departments.
Primary Language | Turkish |
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Journal Section | Articles |
Authors | |
Publication Date | June 1, 2014 |
Published in Issue | Year 2014 |