Tüketicilerin Spor Ürünlerine İlişkin Çevrimiçi Tüketim Motivasyonlarının ve Elektronik Hizmet Kalitesi Algılarının Yeniden Satın Alma Niyetleri Üzerindeki Etkilerinin İncelenmesi

Year 2020, Volume: 11 Issue: 22, 412 - 430, 30.11.2020

Zehra Bozbay , Habib Mehmet Akpınar

https://doi.org/10.47129/bartiniibf.754154

Cited By: 1

Abstract

Çalışmanın amacı, tüketicilerin taraftarı oldukları takımın çevrimiçi alışveriş sitelerinden tüketim motivasyonlarının ve alışveriş sitelerine ilişkin elektronik hizmet kalitesi algılarının tüketicilerin satın alma niyetleri üzerindeki etkilerini incelemektir. Bu kapsamda çevrimiçi mağazalara sahip olan ve taraftar sayısı en çok olan dört futbol kulübü taraftarları araştırma kapsamına alınmıştır. Araştırmada anket yöntemi uygulanmış ve 368 tüketiciden veri toplanmıştır. Araştırmada elektronik hizmet kalitesinin ve sporda çevrimiçi tüketim motivasyonunun, çevrimiçi yeniden satın alma niyeti üzerinde etkili olduğu sonucuna ulaşılmıştır. Elektronik hizmet kalitesinin etkinlik ve gizlilik boyutlarının; sporda çevrimiçi tüketim motivasyonun ise ekonomik, kolaylık, çeşitlilik ve sosyalleşme boyutlarının yeniden satın alma niyeti üzerindeki etkilerinin anlamlı olduğu bulunmuştur.

Keywords

Spor Pazarlaması, Çevrimiçi Alışveriş, Çevrimiçi Tüketim Motivasyonu, Elektronik Hizmet Kalitesi, Yeniden Satın Alma Niyeti

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