Kültürlerarası yeterlilikten faydalanmak: Tur rehberleri üzerine fenomenolojik bir araştırma

Year 2023, Volume: 26 Issue: 50, 869 - 885, 31.12.2023

Hakan Sezerel , Tuğçe Özoğul Balyalı , Özlem Güzel , Rüya Ehtiyar

https://doi.org/10.31795/baunsobed.1299958

Abstract

Bu makale, kültürlerarası yeterliliklerin kavramını, boyutlarını ve nedenlerini tur rehberlerinin bakış açısından araştırmaktadır. Tur rehberlerinin kültürlerarası yeterliliklerinin kültürlerarası deneyimlerde nasıl ortaya çıktığını keşfetmek için fenomenolojik bir araştırma yaklaşımı kullanılmıştır. Amaçlı örnekleme kullanılarak, doygunluk oluşana kadar uluslararası deneyime sahip kıdemli tur rehberleri ile dokuz yarı yapılandırılmış görüşme yapılmıştır. Veriler tematik içerik analizi kullanılarak analiz edilmiştir. Bulgular, kültürel farkındalık ve bilişsel esneklik, kültürel duyarlılık ve duygusal esneklik ve kültürel beceriklilik ve davranışsal esneklik olmak üzere üç boyutun tur rehberlerinin kültürlerarası deneyimlerinde baskın olduğunu göstermektedir. Tur rehberlerinin deneyimlerini keşfetmeye yönelik bu çalışmanın yararlı bir çerçeve sunması ve tur rehberliğinde kültürlerarası yeterliliğin daha geniş bir şekilde anlaşılmasına katkıda bulunması beklenmektedir.

Keywords

Kültürlerarası etkileşim, Kültürlerarası yeterlilik, Fenomenolojik araştırma, Tur rehberleri

Supporting Institution

Anadolu Üniversitesi

Project Number

1808E308

Benefiting from intercultural competence: A phenomenological research on tour guides

Abstract

This paper explores the concept, dimensions, and causes of intercultural competencies from the perspective of tour guides. A phenomenological research approach was used to explore how tour guides' intercultural competences emerge in intercultural experiences. Using purposive sampling, nine semi-structured interviews were conducted with senior tour guides with international experiences until saturation occurred. The data were analyzed using thematic content analysis. The findings suggest three dimensions, namely, cultural awareness & cognitive flexibility, cultural sensitivity and emotional flexibility, and cultural resourcefulness & behavioral flexibility are predominant in tour guides’ intercultural experiences. This study of exploring tour guides' experiences is expected to provide a useful framework and contribute to a broader understanding of intercultural competence in tour guiding.

Keywords

Intercultural interaction, Intercultural competence, Phenomenological research, Tour guides

Project Number

1808E308

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