The Moderating Role of Self-Efficacy: Exploring the Impact of Social Undermining on Emotional Exhaustion Among Gray-Collar Workers

Year 2023, Volume: 13 Issue: 3, 1221 - 1244, 30.10.2023

Gamze Güner Kibaroğlu , Meral Kızrak

https://doi.org/10.18074/ckuiibfd.1341337

Abstract

Drawing from Conservation of Resources (COR) Theory, this study aims to understand the factors influencing the emotional health and performance of employees in work environments by examining the relationship between social undermining, self-efficacy, and emotional exhaustion. The study was conducted with data obtained from 315 grey-collar employees. The findings suggest that grey-collar employees exposed to social undermining tend to experience increased levels of emotional exhaustion. However, the presence of high self-efficacy among these employees eliminates the impact of this effect. These results suggest that organizations should strive to create healthier work environments and promote the emotional well-being of their employees. Furthermore, the findings indicate that employers and managers can reduce emotional exhaustion by enhancing employees' self-efficacy levels and strengthening social support systems.

Keywords

emotional exhaustion, social undermining, self-efficacy, grey-collar employees, conservation of resources (COR) theory

Project Number

yok

Öz Yeterliliğin Düzenleyici Rolü: Gri Yaka Çalışanları arasındaki Sosyal Zayıflatmanın Duygusal Tükenmeye Etkisinin İncelenmesi

Abstract

Kaynakların Korunması Kuramına dayanan bu çalışma sosyal zayıflama, öz yetkinlik ve duygusal tükenme arasındaki ilişkiyi inceleyerek, iş ortamlarında çalışanların duygusal sağlığı ve performansı üzerinde etkili olan faktörleri anlamayı hedeflemektedir. Araştırma, gri yaka olarak çalışan 315 katılımcıdan elde edilen verilerle yürütülmüştür. Araştırmanın bulgularına göre sosyal zayıflatmaya maruz kalan gri yaka çalışanların duygusal tükenme seviyeleri artmaktadır. Ancak bu çalışanların öz yetkinlik seviylerinin yüksek olması söz konusu etkinin gücünü yok etmektedir. Elde edilen bu bulgular, örgütlerin daha sağlıklı bir çalışma ortamı oluşturması ve çalışanların duygusal refahını artırması gerektiğine işaret etmektedir. Ayrıca, işverenler ve yöneticiler, çalışanların öz yetkinlik düzeylerini desteklemek ve sosyal destek sistemlerini güçlendirmek gibi önlemler alarak duygusal tükenmeyi azaltabileceklerini göstermiştir.

Keywords

duygusal tükenme, sosyal zayıflatma, öz yeterlilik, gri-yaka çalışanlar, kaynakların korunması kuramı

Supporting Institution

yok

Project Number

yok

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