Kalite Evi Yaklaşımına Dayalı Yeni Bir Holistik Risk Analizi Yöntemi

Year 2023, Volume: 38 Issue: 1, 265 - 280, 30.03.2023

Birsen İrem Selamoğlu , Yusuf Kuvvetli

https://doi.org/10.21605/cukurovaumfd.1273825

Abstract

Risk yönetimi, birçok bileşenden oluşan çok önemli bir süreçtir. Risk yönetiminde, risk tanımlama, risk değerlendirme, önleyici faaliyetlerin belirlenmesi ve izleme olmak üzere farklı süreçler dikkate alınmaktadır. Bu çalışmada, tüm risk süreçlerinin entegre edildiği yeni bir risk yönetimi yaklaşımı önerilmiştir. Bu kapsamda, kalite evi yaklaşımına dayalı bütüncül bir risk yönetimi yaklaşımı tanımlanmıştır ve yeni yönteme ait sekiz aşamalı oluşturma planı açıklanmıştır. Önerilen yaklaşım bir birinci basamak sağlık kuruluşu için uygulanmış ve tehlikeler, bu tehlikelerin yaratacağı riskler ve önleyici öneriler sunulmuştur. Vaka çalışmasında, yirmi beş tehlike tanımlanmış ve yirmi beş tehlikeyle ilgili olarak on bir risk belirlenmiş ve sıralanmıştır. Risk öncelik sayılarına göre beş önleyici faaliyet önerilmiş ve değerlendirilmiştir.

Keywords

Risk yönetimi, Kalite evi, Holistik risk analizi, Risk azaltma

A New Holistic Risk Analysis Approach Based on the House of Quality

Abstract

Risk management is a crucial process s that consists of many components. In risk management, different processes are considered, namely, risk identification, risk assessment, determination of preventive actions and monitoring. In this study, a novel risk management approach in which all risk processes are integrated is proposed. In this context, a holistic risk management approach based on the house of quality approach is introduced, and an eight-step creation process is defined. The proposed approach was applied for a primary health care center, and the hazards, risks to be occurred by these hazards, and preventive suggestions were presented. In the case study, twenty-five hazards were identified and eleven risks related to twenty-five hazards were identified and ranked. According to the risk priority numbers, five preventive actions were suggested and evaluated.

Keywords

Risk management, House of quality, Holistic risk analysis, Risk mitigation

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