Patient satisfaction on nursing care: the case of in day surgery

Year 2021, Volume: 46 Issue: 2, 663 - 669, 30.06.2021

Derya Gezer , Sevban Arslan

https://doi.org/10.17826/cumj.895225

Cited By: 1

Abstract

Purpose: The study was conducted to assess day surgery patients’ satisfaction levels with nursing care.
Materials and Methods: The study used a descriptive and cross-sectional design and was carried out through face-to-face interviews between January and March 2016 with 98 patients who were hospitalized in the day surgery unit of a university hospital, who were 18 years or older, spoke Turkish and were able to comprehend and answer the questions, and volunteered to take part in the study. A personal questionnaire containing questions about the patients' descriptive characteristics, and the Newcastle Satisfaction with Nursing Scales (NSNS), adapted into Turkish by Uzun, were used to collect the data.
Results: The patients’ mean age in the study was 6.2±14.5 and 56.1% of them were women. The mean score of the Experience of Nursing Care Scale (ENCS) applied to the patients was 84.4±18.1 and the Satisfaction with Nursing Care Scale’s (SNCS) mean score was 82.4±19.2. The satisfaction level in surgical clinic patients was high in a statistically significant manner. There was a positive statistically significant correlation and between mean scores of the patients in ENCS and SNCS. The scores of the scales range from 0 to 100 points. A total score of 100 points indicate the highest satisfaction with all aspects of nursing care.
Conclusion: It was determined that the patients' nursing care experience and nursing care satisfaction scores were high, and as the care experience total score increased, the nursing care satisfaction score increased.

Keywords

Patient Satisfaction, Nursing Care, nursing care quality

Hemşirelik bakımından hasta memnuniyeti: günübirlik cerrahi vakası

Abstract

Amaç: Çalışma; günübirlik cerrahi servis hastalarının hemşirelik bakımından memnuniyet düzeylerini değerlendirmek amacıyla yapılmıştır.
Gereç ve Yöntem: Tanımlayıcı-kesitsel tipte yapılan araştırma, Ocak-Mart 2016 tarihleri arasında, bir üniversite hastanesinin günübirlik cerrahi kliniğine yatan, 18 yaş ve üzeri, Türkçe bilen, soruları anlayıp cevaplayabilen ve çalışmaya katılmaya gönüllü olan 98 hasta ile yüz-yüze görüşme yöntemi ile yapılmıştır. Veriler, tanıtıcı özellikler ile ilgili sorular içeren kişisel anket formu ve Uzun tarafından Türkçe'ye uyarlanmış Newcastle Hemşirelikten Memnuniyet Ölçeği kullanılarak toplanmıştır.
Bulgular: Hastaların yaş ortalaması 46,2±14,5 olup %56,1’i kadındır. Hastalara uygulanan Hemşirelik Bakımı ile İlgili Yaşananlar Ölçeği (HBYÖ) puan ortalaması 84,4±18,1, Hemşirelik Bakımından Memnuniyet Ölçeği (HBMÖ) puan ortalaması 82,4±19,2 bulunmuştur. Cerrahi klinik hastalarında memnuniyet düzeyinin istatistiksel olarak anlamlı şekilde yüksek olduğu saptanmıştır. Hastaların HBYÖ ile HBMÖ puan ortalamaları arasında pozitif yönde anlamlı ilişki belirlenmiştir. Ölçeklerden alınan puanlar 0 ile 100 puan arasında değişmektedir. Toplam 100 puan, hemşirelik bakımının tüm yönlerinden en yüksek memnuniyeti gösterir.
Sonuç: Hastaların hemşirelik bakım deneyimi ve hemşirelik bakımı memnuniyet puanlarının yüksek olduğu, bakım deneyimi toplam puanı arttıkça hemşirelik bakımı memnuniyet puanının arttığı belirlendi.

Keywords

Hasta memnuniyeti, Hemşirelik bakımı, hemşirelik bakım kalitesi

References

• Referans1 Mitchell M. Home recovery following day surgery: A patient perspective. J Clin Nurs. 2015;24:415-27.
• Referans2 Jun EY, Oh H. Patient needs and satisfaction with nursing care after day surgery based on a patient-centered care framework. Clin Nurs Res. 2017;26(3):301-17.
• Referans3 Arslan Ç, Kelleci M. Satisfaction levels of hospitalized patients in care of nursing in a university hospital and some related factors. Journal of Anatolia Nursing and Health Sciences. 2011;14(1).
• Referans4 Ejder AS, Arslan S. Satisfaction level of ınpatient in a university hospital. TAF Preventive Medicine Bulletin. 2009;8(3):239-44.
• Referans5 Uzun G. Assessment of the relatıonshıp of satısfactıon from nursıng care in postoperatıve perıod and socıodemographıc characterıstıcs of the patıents underwent to mastectomy surgery. Master'sThesis, Trakya Universty Health Institute of Sciences. 2009; Edirne.
• Referans6 Uzun O. Determination of the validity and reliability of the Turkish version of the Newcastle Satisfaction Scale on nursing care quality. Journal of Turkish Nurses. 2003;2,54:16-24.
• Referans7 Akin S, Erdogan S. The Turkish version of the Newcastle satisfaction with nursing care scale used on medical and surgical patients. J Clin Nurs. 2007;16:646–53.
• Referans8 Findik UY, Unsar S, Sut N. Patient satisfaction with nursing care and its relationship with patient characteristics. Nurs Health Sci. 2010;12:162-69.
• Referans9 Gindill J. The multi-skilled day surgery practitioner. J Perioper Pract. 2007;17:437-40.
• Referans10 Gilmartin J, Wright K. Day surgery: Patients’ felt abandoned during the preoperative wait. J Clin Nurs. 2008; 17: 2418-25.
• Referans11 Thomsena CØ, Bordingb C, Rasmussenc SJR. Day case laparoscopic cholecystectomy in a centre with more than 10 years experience in ambulatory surgery: Indications, complications, length of stay, and readmissions. Ambulatory Surgery. 2011;17(2):37-42.
• Referans12 Demir Y, Gürol-Arslan G, Eşer İ, Khorshid L. Investigation of satisfaction of patients’ for nursing care in a training hospital. F.N. Hem. Derg. 2011;19(2):68-76.
• Referans13 Thomas LH, McColl E, Priest J, Bond S, Boys RJ. Newcastle satisfaction with nursing scales: an instrument for quality assessments of nursing care. Qual Health Care. 1996;5(2):67-72.
• Referans14 Cerit B. Level of patients’ satisfaction with nursing care. Journal of Hacettepe University Faculty of Nursing. 2016;3(1).
• Referans15 Kol E, Arıkan F, İlaslan E, Akıncı MA, Koçak MC. A quality indicator for the evaluation of nursing care: determination of patient satisfaction and related factors at a university hospital in the Mediterranean Region in Turkey. Collegian. 2018;25:51-6.
• Referans16 Ozlu ZK, Ozer N, Arslan S, Cantekin I. Satisfaction of patients staying in day surgery clinic from nursing services. Pak J Med Sci. 2010;26(2).
• Referans17 Fındık ÜY, Yeşilyurt SD. Cerrahi hastaların ameliyat sonrası hemşirelik bakım kalitesi algısı. Anadolu Hemşirelik ve Sağlık Bilimleri Dergisi. 2017;20(3):195-200.
• Referans18 Kersu Ö, Boğa SM, Köşgeroğlu N, Sayılan AA, İlter G, Baydemir C. Cerrahi servislerinde yatan hastaların hemşirelik bakım kalitesi algılamaları ile memnuniyet durumları arasındaki ilişkinin belirlenmesi. HEAD. 2020;17(1):32-9.
• Referans19 Akbaş M. Patient satisfaction on nursing care: the case of gynecology and obstetrics clinics. Acta bioethica. 2019;25(1):127-36.
• Referans20 Marama T, Bayu H, Merga M, Binu W. Patient satisfaction and associated factors among clients admitted to obstetrics and gynecology wards of public hospitals in mekelle town, ethiopia: An ınstitution-based cross-sectional study. Obstetrics and Gynecology International. 2018;9.
• Referans21 Belayneh M. Inpatient satisfaction and associated factors towards nursing care at Felegehiwot Referral Hospital. Northwest Ethiopia: Amhara Regional State. GJMEDPH. 2016;5(3).
• Referans22 Otani K, Deng Y, Herrmann PA, Kurz RS. Patient satisfaction, quality attributes, and organizational characteristics: A hierarchical linear model approach. J Patient Exp. 2020;7(5):801-6.
• Referans23 Gutysz‐Wojnicka A, Dyk D, Cudak E, Ozga D. Measuring patient satisfaction with the Polish version of the Newcastle Satisfaction with Nursing Scale. Scand J Caring Sci. 2013;27(2):311-8.
• Referans24 Legesse MT, Salgedo WB, Walle AA. Adult patient satisfaction with in-patient nursing care in a Referral and Teaching Hospital in Southern Nations Nationalities and Peoples’ Region (SNNPR), Ethiopia. J Nurs Care. 2016;5(2).
• Referans25 Shinde M, Kapurkar K. Patient’s satisfaction with nursing care providedin selected areas of tertiary care hospital. IJSR. 2014;3(2):150-61.
• Referans26 Tadese Sharew N, Teklegiorgis Bizuneh H, Ketema Assefa H, Dejenie Habtewold T. Investigating admitted patients’ satisfaction with nursing care at Debre Berhan Referral Hospital in Ethiopia: A cross-sectional study. BMJ Open. 2018;8:e021107.
• Referans27 Haile Eyasu K, Adane AA, Amdie FZ, Getahun TB, Biwota MA. Adult patients’ satisfaction with ınpatient nursing care and associated factors in an Ethiopian Referral Hospital, Northeast, Ethiopia. Advances in Nursing. 2016;7.
• Referans28 Alhusban MA, Abualrub RF. Patient satisfaction with nursing care in Jordan. J Nurs Manag. 2009;17(6):749-58.
• Referans29 Al Qahtani M, Dahi A, Khalil S. Satisfaction with nursing care from the inpatients' perspective in Prince Salman Armed Forced Hospital Tabuk, Saudi Arabia. World Family Medicine Journal: Incorporating the Middle East Journal of Family Medicine. 2015;13(2):13-7.
• Referans30 Sayin Y, Cengiz HO, Ayoglu T. Nursing care satisfaction of surgery patients. SOJ Nur Health Care. 2016;2(2):1-8.
• Referans31 Kayrakcı F, Ozşaker E. Determinatıon of the surgical patients’ saticfaction levels from nursing care. F.N. Hem. Derg. 2014;22(2):105-13.
• Referans32 Tang WM, Soong CY, Lim WC. Patient satisfaction with nursing care: a descriptive study using interaction model of client health behavior. International Journal of Nursing Science. 2013;3(2):51-6.
• Referans33 Ciğerci Y, Özbayır T. The satısfactıon of the patıents wıth the nursıng servıces ın the surgıcal and ınternal medıcıne clınıcs. Journal of Ege University Nursing Faculty. 2016;32(2):25-34.
• Referans34 Özşaker E, Sevilmiş H, Özcan Y, Samast M. Nursing care perception and satisfaction levels of surgical patients. J Contemp Med 2021;11(2):152-9.