Tersine Lojistikte Kritik Başarı Faktörlerinin DEMATEL Tekniği ile Değerlendirilmesi

Year 2018, Volume: 2 Issue: 2, 272 - 290, 30.12.2018

Mehri Banu Erdem , Nusret Göksu

https://doi.org/10.35342/econder.497010

Cited By: 1

Abstract

Günümüzde, bazı sosyal, yasal ve
ekonomik nedenlerden dolayı tersine lojistik ile uğraşmak birçok endüstride
kaçınılmaz durum olmuştur. Ürün iadelerinin toplanması ve geri dönüştürülmesi,
dünya çapında işletmecilerin ve araştırmacıların ilgi duyduğu bir konu haline
gelmiştir. Bu çalışmanın amacı gıda sektöründe tersine lojistik faaliyetlerinin
başarısında büyük rol oynayan kritik faktörlerin değerlendirilmesidir.
Çalışmada çok kriterli karar verme tekniklerinden olan DEMATEL tekniği
kullanılmıştır. Veriler gıda sektöründe faaliyet gösteren büyük ölçekli bir
firmadan alınmıştır. Elde edilen verilerin analizi ve bulguların yorumu
neticesinde, genel olarak sistem üzerinde en baskın olan faktör üst yönetimin
bağlılığı iken sistem üzerinde etkinliği en az olan faktör süreç planlaması
olarak belirlenmiştir. Ayrıca ilişki yoğunluğu açısından ön plana çıkan
faktörlerkalite yönetimi, üst yönetimin bağlılığı, kaynak yönetimi
ve lojistik ağ tasarımı olarak belirlenmiştir.

Keywords

Tersine Lojistik, Lojistik, DEMATEL, Çok Kriterli Karar Verme, Gıda Sektörü

Evaluation of Critical Success Factors in Logistics with DEMATEL Technique

Abstract

Nowadays, for
some social, legal and economic reasons, dealing with reverse logistics is
inevitable situation in many industries. Product collection and recycling has
become an issue of interest to operators and researchers worldwide. The aim of
this study is to evaluate the critical factors that play a major role in the
success of reverse logistics in the food sector. DEMATEL technique, which is
one of the multi-criteria decision making techniques, was used in the study.
The data were collected from a large-scale company operating in the food
sector. As a result of the analysis of the obtained data and the interpretation
of the findings, in general, the most dominant factor on the system was the
dependency of the top management, while the least effect on the system was
determined as the process planning. In addition, factors that stand out in
terms of relationship intensity; quality management, commitment of senior
management, resource management and logistics network design.

Keywords

Reverse Logistics, Logistics, DEMATEL, Multi Criteria Decision Making, Food Sector

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