Fuzzy Logic Based Strategy Recommendations to Improve the Efficiency of Financial Institutions

Year 2022, Volume: 7 Issue: 1, 53 - 69, 31.03.2022

Oya Alhan Serhat Yüksel , Hasan Dinçer , Elif Baykal

https://doi.org/10.30784/epfad.1021025

Abstract

In this study, it is aimed to determine the important factors affecting the performance of human resources departments to increase the efficiency of financial institutions. In this framework, an examination was carried out by considering the fuzzy DEMATEL method. Considering the balanced scorecard approach, Thor Model, Fitzgerald model and extensive literature review, a new set of criteria that can affect performance has been proposed. As a result, investing in new technology was determined as the criterion with the highest importance. Similarly, the provision of training on new technology and the adequacy of the equipment and infrastructure used are other factors of high importance. In this context, financial institutions need to focus on new technology to increase their efficiency. With the new programs to be used, data on personnel will be analyzed more comprehensively. In addition, the personnel working in financial institutions should be familiar with this new technology. In this context, financial institutions should pay attention to this issue while employing personnel. Therefore, personnel with strong analytical skills should be preferred. In this context, considering candidates who graduated from engineering and mathematics departments of universities will contribute to this process. It will also be possible to increase the efficiency of financial institutions with more successful human resources.

Keywords

Finance, Performance Management, Fuzzy DEMATEL

Finans Kurumlarının Etkinliklerinin Artırılmasına Yönelik Bulanık Mantık Temelli Strateji Önerileri

Abstract

Bu çalışmada finans kurumlarının etkinliklerinin arttırılmasına yönelik olarak insan kaynakları departmanlarının performansına etki eden önemli faktörlerin belirlenmesi amaçlanmıştır. Bu çerçevede, bulanık DEMATEL yöntemi dikkate alınarak bir inceleme gerçekleştirilmiştir. Dengeli skorkart yaklaşımı, Thor Modeli, Fitzgerald modeli ve kapsamlı literatür taraması sonuçları dikkate alınarak performansa etki edebilecek yeni bir kriter seti önerilmiştir. Sonuç olarak, yeni teknolojiye yatırım yapılması en fazla önem ağırlığına sahip olan kriter olarak belirlenmiştir. Benzer şekilde, yeni teknolojiye yönelik eğitimlerin verilmesi ve kullanılan ekipman ve altyapı yeterliliği de yüksek önem ağırlığına sahip diğer faktörlerdir. Bu çerçevede, finans kurumlarının etkinliklerini arttırabilmeleri için yeni teknolojiye odaklanmaları gerekmektedir. Kullanılacak yeni programlar ile personele yönelik veriler daha kapsamlı bir şekilde analiz edilebilecektir. Ayrıca, finans kurumlarında çalışan personelin bu yeni teknolojiye hakim olması gerekmektedir. Bu çerçevede, finans kurumları personel istihdam ederken bu hususa çok dikkat etmelidirler. Dolayısıyla, özellikle analitik yönü güçlü olan personelin tercih edilmesi gerekmektedir. Bu bağlamda, üniversitelerin mühendislik ve matematik bölümlerinden mezun olan adaylar dikkate alınması bu sürece katkı sağlayacaktır. Daha başarılı insan kaynakları ile finans kurumlarının etkinliklerinin arttırılabilmesi de mümkün olabilecektir.

Keywords

Finans, Performans Yönetimi, Bulanık DEMATEL

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