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Simio ile Çalışma Stratejilerinin Müşteri Memnuniyeti Üzerindeki Etkisinin Benzetimi: Banka Örneği

Year 2021, Issue: 60, 235 - 258, 25.12.2021

Esma Birişçi

https://doi.org/10.18070/erciyesiibd.869813

Abstract

Gerçek dünyadaki her sistemin bir çalışma programı bulunmaktadır. Sistemin işleyişini iyileştirmek yâda değiştirmek veya yeni bir sistem oluşturmak için alınması gereken kararların maliyet ve zaman açısından değerlendirilmesi gerekmektedir. Bu değerlendirmenin kolay ve etkili bir biçimde karmaşık sistemler üzerinde yapılabilmesi, benzetim modelleri ile mümkün olmaktadır. Simio, bu benzetim programlarından biri olup kullanımı kolay ve 3 boyutlu görsele sahiptir. Bu çalışmanın amacı, yeni kullanılmaya başlanan Simio benzetim programını günlük hayattan bir örnek üzerinde uygulayarak, tanıtılmasını sağlamaktır. Örnekte, bir banka işletmesinin müşteri memnuniyetini sağlayabilmesi adına yeterli elemana sahip olup olmadığının yanı sıra gerekli görülmesi halinde yeni bir çalışanın işe alınması ya da işten çıkarılmasının ekonomik olarak etkisine bakılmıştır. Gerçekleştirilen benzetim modeli sonucunda, banka işletmesinin mevcut kaynaklarla iyi bir şekilde yönetilebileceği ve tasarruf yapmak için bir veznedarın işten çıkarılmasıyla yine de mutlu bir banka işletmesine sahip olunabileceği gösterilmiştir. Sonuç olarak Simio benzetim programı, gerçek yaşam modellerinin benzetiminde kolaylıkla kullanılabileceği gösterilmiştir.

Keywords

Simio, benzetim, modelleme, müşteri

References

  • Analysis Static Vs Dynamic Simulation in Quantitative. (2020). Static Vs Dynamic Simulation in Quantitative Analysis. Tarihinde adresinden erişildi https://study.com/academy/lesson/static-vs-dynamic-simulation-in-quantitative-analysis.html.
  • Aristizabal, J. D., Azumendi, D., Franco, J. F., & Mura, I. (2020). Simulation to Predict the Impact of Public Transport Changes on Air Pollutants Emissions. DEStech Transactions on Computer Science and Engineering, (msam). https://doi.org/10.12783/dtcse/msam2020/34229
  • Axelrod, R. (2003). Advancing the Art of Simulation in the Social Sciences. Japanese Journal for Management Information System, Special Issue on Agent-Based Modeling, 12(3).
  • Bottani, E., & Montanari, R. (2010). Supply chain design and cost analysis through simulation. International Journal of Production Research, 48(10), 2859–2886. https://doi.org/10.1080/00207540902960299
  • Buschiazzo, M., Mula, J., & Campuzano-Bolarin, F. (2020). SIMULATION OPTIMIZATION FOR THE INVENTORY MANAGEMENT OF HEALTHCARE SUPPLIES. International Journal of Simulation Modelling (IJSIMM), 19(2).
  • Deo, D., & Molnar, A. D. (2019). The Application of Simio Scheduling in Industry 4.0. Içinde 2019 Winter Simulation Conference (WSC) (ss. 3793–3801). https://doi.org/10.1109/WSC40007.2019.9004859
  • Ersöz, F. (2019). Benzetim ve Modelleme Arena ve Promodel Uygulamalarıyla (2. Baskı). Ankara, Türkiye: Seçkin Kitabevi.
  • Forgionne, G. A. (1983). Corporate Management Science Activities: An Update. Interfaces, 13(3), 20–23. Tarihinde adresinden erişildi http://www.jstor.org/stable/25060412
  • Gargi, M., & Reddy, V. (2014). A case study of static and dynamic models using simulation in Matlab. Içinde 2014 International Conference on Control, Instrumentation, Communication and Computational Technologies (ICCICCT) (ss. 269–272). https://doi.org/10.1109/ICCICCT.2014.6992968
  • Ghani, U., Monfared, R. P., & Harrison, R. (2012). Energy optimisation in manufacturing systems using virtual engineering-driven discrete event simulation. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 226(11), 1914–1929. https://doi.org/10.1177/0954405412458625
  • Harpell, J. L., Lane, M. S., & Mansour, A. H. (1989). Operations Research in Practice: A Longitudinal Study. Interfaces, 19(3), 65–74. Tarihinde adresinden erişildi http://www.jstor.org/stable/25061224
  • Harrison, J. R., Lin, Z., Carroll, G. R., & Carley, K. M. (2007). Simulation modeling in organizational and management research. The Academy of Management Review, 32(4), 1229–1245. https://doi.org/10.2307/20159364
  • Iannone, R., Miranda, S., & Riemma, S. (2007). Supply chain distributed simulation: An efficient architecture for multi-model synchronization. Simulation Modelling Practice and Theory, 15(3), 221–236. https://doi.org/https://doi.org/10.1016/j.simpat.2006.10.004
  • Law, A. M., & Kelton, W. D. (1991). Simulation Modeling and Analysis. McGraw-Hill. Tarihinde adresinden erişildi https://books.google.com.tr/books?id=_viJQgAACAAJ
  • Li, J., & Wang, L. (2011). Microscopic simulation on ticket office of large scale railway passenger station. Içinde 7th Advanced Forum on Transportation of China (AFTC 2011) (ss. 41–47). https://doi.org/10.1049/cp.2011.1374
  • Markowitz, H. M., Hausner, B., & Karr, H. W. (1962). SIMSCRIPT: A Simulation Programming Language. RAND Corporation PP - Santa Monica, CA. https://doi.org/10.7249/RM3310
  • Masmoudi, M., Leclaire, P., Cheutet, V., & Casalino, E. (2014). Modelling and Simulation of the Doctors’ Availability in Emergency Department with SIMIO Software. Case of Study: Bichat-Claude Bernard Hospital BT - Mechatronic Systems: Theory and Applications. Içinde M. S. Abbes, J.-Y. Choley, F. Chaari, A. Jarraya, & M. Haddar (Ed.) (ss. 119–129). Cham: Springer International Publishing.
  • Ojstersek, R., Lalic, D., & Buchmeister, B. (2019). A new method for mathematical and simulation modelling interactivity: A case study in flexible job shop scheduling. Advances in Production Engineering & Management, 14(4), 435–448. https://doi.org/https://doi.org/10.14743/apem2019.4.339
  • Özgün, O., & Barlas, Y. (2009). Discrete vs. Continuous Simulation: When Does It Matter? Içinde Proceedings of the 27th International Conference of The System Dynamics Society. Albuquerque, NM, USA.
  • Pegden, C. Dennis. (2008). Introduction to Simio. Içinde 2008 Winter Simulation Conference (ss. 229–235). https://doi.org/10.1109/WSC.2008.4736072
  • Pegden, C. Dennis, Sadowski, R. P., & Shannon, R. E. (1995). Introduction to Simulation Using SIMAN (2nd baskı). USA: McGraw-Hill, Inc.
  • Pegden, C. Dennis, & Sturrock, D. T. (2011). Introduction to Simio. Içinde Proceedings - Winter Simulation Conference, (ss. 29-38.). Phoenix, AZ.
  • Pegden, Claude Dennis, Alan, A., & Pritsker, B. (1979). SLAM: simulation language for alternative modeling. SIMULATION, 33(5), 145–157. https://doi.org/10.1177/003754977903300502
  • Pegden, Claude Dennis, & Davis, D. A. (1992). Arena: a SIMAN/Cinema-based Hierarchical Modeling System. Içinde 1975 Winter Simulation Conference (ss. 390–399).
  • Shannon, R. E., Long, S. S., & Buckles, B. P. (1980). Operation Research Methodologies in Industrial Engineering: A Survey. A I I E Transactions, 12(4), 364–367. https://doi.org/10.1080/05695558008974528
  • Stephen, D. R., & Pegden, D. (2017). HISTORY OF SIMULATION MODELING. Tarihinde adresinden erişildi https://www.simio.com/resources/papers/WinterSim2017/History-of-simulation-modeling.php
  • Sütçü, A., Karşıyaka, O., & Burhan, M. E. (2019). Bir Mobilya Üretim Tesisinde İş Analizi ve Benzetim Uygulaması ile Süreç Verimliliğinin Artırılması. European Journal of Science and Technology, (17), 45–57. https://doi.org/10.31590/ejosat.609563
  • Thomas, G., & DaCosta, J.-A. (1979). A Sample Survey of Corporate Operations Research. Interfaces, 9(4), 102–111. Tarihinde adresinden erişildi http://www.jstor.org/stable/25059780
  • Vaz, J. P., Varela, L., Gonçalves, B., & Machado, J. (2020). Production Planning and Setup Time Optimization: An Industrial Case Study BT - Advances in Design, Simulation and Manufacturing III. Içinde V. Ivanov, J. Trojanowska, I. Pavlenko, J. Zajac, & D. Peraković (Ed.) (ss. 220–230). Cham: Springer International Publishing.
  • Vik, P., Dias, L., Pereira, G., Oliveira, J., & Abreu, R. (2010). Using Simio for the Specification of an Integrated Automated Weighing Solution in a Cement Plant. Içinde Proceedings of the Winter Simulation Conference (ss. 1534–1546). Winter Simulation Conference.
  • Zheng, Q., Shen, J., Liu, Z., Fang, K., & Xiang, W. (2011). Resource allocation simulation on operating rooms of hospital. Içinde 2011 IEEE 18th International Conference on Industrial Engineering and Engineering Management (C. Part 3, ss. 1744–1748). https://doi.org/10.1109/ICIEEM.2011.6035502

Year 2021, Issue: 60, 235 - 258, 25.12.2021

Esma Birişçi

https://doi.org/10.18070/erciyesiibd.869813

Abstract

References

  • Analysis Static Vs Dynamic Simulation in Quantitative. (2020). Static Vs Dynamic Simulation in Quantitative Analysis. Tarihinde adresinden erişildi https://study.com/academy/lesson/static-vs-dynamic-simulation-in-quantitative-analysis.html.
  • Aristizabal, J. D., Azumendi, D., Franco, J. F., & Mura, I. (2020). Simulation to Predict the Impact of Public Transport Changes on Air Pollutants Emissions. DEStech Transactions on Computer Science and Engineering, (msam). https://doi.org/10.12783/dtcse/msam2020/34229
  • Axelrod, R. (2003). Advancing the Art of Simulation in the Social Sciences. Japanese Journal for Management Information System, Special Issue on Agent-Based Modeling, 12(3).
  • Bottani, E., & Montanari, R. (2010). Supply chain design and cost analysis through simulation. International Journal of Production Research, 48(10), 2859–2886. https://doi.org/10.1080/00207540902960299
  • Buschiazzo, M., Mula, J., & Campuzano-Bolarin, F. (2020). SIMULATION OPTIMIZATION FOR THE INVENTORY MANAGEMENT OF HEALTHCARE SUPPLIES. International Journal of Simulation Modelling (IJSIMM), 19(2).
  • Deo, D., & Molnar, A. D. (2019). The Application of Simio Scheduling in Industry 4.0. Içinde 2019 Winter Simulation Conference (WSC) (ss. 3793–3801). https://doi.org/10.1109/WSC40007.2019.9004859
  • Ersöz, F. (2019). Benzetim ve Modelleme Arena ve Promodel Uygulamalarıyla (2. Baskı). Ankara, Türkiye: Seçkin Kitabevi.
  • Forgionne, G. A. (1983). Corporate Management Science Activities: An Update. Interfaces, 13(3), 20–23. Tarihinde adresinden erişildi http://www.jstor.org/stable/25060412
  • Gargi, M., & Reddy, V. (2014). A case study of static and dynamic models using simulation in Matlab. Içinde 2014 International Conference on Control, Instrumentation, Communication and Computational Technologies (ICCICCT) (ss. 269–272). https://doi.org/10.1109/ICCICCT.2014.6992968
  • Ghani, U., Monfared, R. P., & Harrison, R. (2012). Energy optimisation in manufacturing systems using virtual engineering-driven discrete event simulation. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, 226(11), 1914–1929. https://doi.org/10.1177/0954405412458625
  • Harpell, J. L., Lane, M. S., & Mansour, A. H. (1989). Operations Research in Practice: A Longitudinal Study. Interfaces, 19(3), 65–74. Tarihinde adresinden erişildi http://www.jstor.org/stable/25061224
  • Harrison, J. R., Lin, Z., Carroll, G. R., & Carley, K. M. (2007). Simulation modeling in organizational and management research. The Academy of Management Review, 32(4), 1229–1245. https://doi.org/10.2307/20159364
  • Iannone, R., Miranda, S., & Riemma, S. (2007). Supply chain distributed simulation: An efficient architecture for multi-model synchronization. Simulation Modelling Practice and Theory, 15(3), 221–236. https://doi.org/https://doi.org/10.1016/j.simpat.2006.10.004
  • Law, A. M., & Kelton, W. D. (1991). Simulation Modeling and Analysis. McGraw-Hill. Tarihinde adresinden erişildi https://books.google.com.tr/books?id=_viJQgAACAAJ
  • Li, J., & Wang, L. (2011). Microscopic simulation on ticket office of large scale railway passenger station. Içinde 7th Advanced Forum on Transportation of China (AFTC 2011) (ss. 41–47). https://doi.org/10.1049/cp.2011.1374
  • Markowitz, H. M., Hausner, B., & Karr, H. W. (1962). SIMSCRIPT: A Simulation Programming Language. RAND Corporation PP - Santa Monica, CA. https://doi.org/10.7249/RM3310
  • Masmoudi, M., Leclaire, P., Cheutet, V., & Casalino, E. (2014). Modelling and Simulation of the Doctors’ Availability in Emergency Department with SIMIO Software. Case of Study: Bichat-Claude Bernard Hospital BT - Mechatronic Systems: Theory and Applications. Içinde M. S. Abbes, J.-Y. Choley, F. Chaari, A. Jarraya, & M. Haddar (Ed.) (ss. 119–129). Cham: Springer International Publishing.
  • Ojstersek, R., Lalic, D., & Buchmeister, B. (2019). A new method for mathematical and simulation modelling interactivity: A case study in flexible job shop scheduling. Advances in Production Engineering & Management, 14(4), 435–448. https://doi.org/https://doi.org/10.14743/apem2019.4.339
  • Özgün, O., & Barlas, Y. (2009). Discrete vs. Continuous Simulation: When Does It Matter? Içinde Proceedings of the 27th International Conference of The System Dynamics Society. Albuquerque, NM, USA.
  • Pegden, C. Dennis. (2008). Introduction to Simio. Içinde 2008 Winter Simulation Conference (ss. 229–235). https://doi.org/10.1109/WSC.2008.4736072
  • Pegden, C. Dennis, Sadowski, R. P., & Shannon, R. E. (1995). Introduction to Simulation Using SIMAN (2nd baskı). USA: McGraw-Hill, Inc.
  • Pegden, C. Dennis, & Sturrock, D. T. (2011). Introduction to Simio. Içinde Proceedings - Winter Simulation Conference, (ss. 29-38.). Phoenix, AZ.
  • Pegden, Claude Dennis, Alan, A., & Pritsker, B. (1979). SLAM: simulation language for alternative modeling. SIMULATION, 33(5), 145–157. https://doi.org/10.1177/003754977903300502
  • Pegden, Claude Dennis, & Davis, D. A. (1992). Arena: a SIMAN/Cinema-based Hierarchical Modeling System. Içinde 1975 Winter Simulation Conference (ss. 390–399).
  • Shannon, R. E., Long, S. S., & Buckles, B. P. (1980). Operation Research Methodologies in Industrial Engineering: A Survey. A I I E Transactions, 12(4), 364–367. https://doi.org/10.1080/05695558008974528
  • Stephen, D. R., & Pegden, D. (2017). HISTORY OF SIMULATION MODELING. Tarihinde adresinden erişildi https://www.simio.com/resources/papers/WinterSim2017/History-of-simulation-modeling.php
  • Sütçü, A., Karşıyaka, O., & Burhan, M. E. (2019). Bir Mobilya Üretim Tesisinde İş Analizi ve Benzetim Uygulaması ile Süreç Verimliliğinin Artırılması. European Journal of Science and Technology, (17), 45–57. https://doi.org/10.31590/ejosat.609563
  • Thomas, G., & DaCosta, J.-A. (1979). A Sample Survey of Corporate Operations Research. Interfaces, 9(4), 102–111. Tarihinde adresinden erişildi http://www.jstor.org/stable/25059780
  • Vaz, J. P., Varela, L., Gonçalves, B., & Machado, J. (2020). Production Planning and Setup Time Optimization: An Industrial Case Study BT - Advances in Design, Simulation and Manufacturing III. Içinde V. Ivanov, J. Trojanowska, I. Pavlenko, J. Zajac, & D. Peraković (Ed.) (ss. 220–230). Cham: Springer International Publishing.
  • Vik, P., Dias, L., Pereira, G., Oliveira, J., & Abreu, R. (2010). Using Simio for the Specification of an Integrated Automated Weighing Solution in a Cement Plant. Içinde Proceedings of the Winter Simulation Conference (ss. 1534–1546). Winter Simulation Conference.
  • Zheng, Q., Shen, J., Liu, Z., Fang, K., & Xiang, W. (2011). Resource allocation simulation on operating rooms of hospital. Içinde 2011 IEEE 18th International Conference on Industrial Engineering and Engineering Management (C. Part 3, ss. 1744–1748). https://doi.org/10.1109/ICIEEM.2011.6035502
There are 31 citations in total.

Details

Primary Language Turkish
Journal Section Makaleler
Authors

Esma Birişçi 0000-0002-2963-650X

Publication Date December 25, 2021
Acceptance Date August 23, 2021
Published in Issue Year 2021 Issue: 60

Cite

APA Birişçi, E. (2021). Simio ile Çalışma Stratejilerinin Müşteri Memnuniyeti Üzerindeki Etkisinin Benzetimi: Banka Örneği. Erciyes Üniversitesi İktisadi Ve İdari Bilimler Fakültesi Dergisi(60), 235-258. https://doi.org/10.18070/erciyesiibd.869813
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