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THE ROLE AND IMPORTANCE OF PUBLIC AND PRIVATE SECTOR BUSINESS PROCESS MANAGEMENT APPLICATIONS IN E-GOVERNMENT INTEGRATION: A COMPREHENSIVE PERSPECTIVE TO GPM AND BPMN

Year 2020, Volume: 19 Issue: 75, 1393 - 1406, 01.07.2020
https://doi.org/10.17755/esosder.661545

Abstract

References

  • Barjis, J. (2008). The importance of business process modeling in software systems design. Science of Computer Programming 71 (1), 73–87. Barraza, S., Francisco, M. and Figueras, Y. (2011) ‘Study of continuous process improvement (CPI) regarding public management’, Revue Internationale d’administration publique et développement, Vol. 53, No. 39, pp.75–100. Başbakanlık (1999), “Türkiye Ulusal Bilgi Sistemi”, T.C. Başbakanlık, Ankara. Başbakanlık (2001), “e-Türkiye Raporu”, T.C. Başbakanlık İdareyi Geliştirme Başkanlığı, Ankara. Bellman, B., & Rausch, F. (2004). Enterprise architecture for egovernment. Proc. of EGOV 2004 Conference (48–56). Berlin: Springer (Lecture Notes in Computer Science 3183). Borins, S. (2014). The Persistence of innovation in government. Cambridge: Brookings Insttution Press with Ash Center for Democratic Governance and Innovation. Cherouana, A. and Mahdaoui, L. (2015) ‘Supporting legal requirements in the design of publicprocesses’, 5th IFIP International Conference on Computer Science and its Applications (CIIA’2015), IFIP Advances in Information and Communication Technology, Vol. 456, pp.231–242. Cherouana, A. and Mahdaoui, L. (2015) ‘Supporting legal requirements in the design of publicprocesses’, 5th IFIP International Conference on Computer Science and its Applications (CIIA’2015), IFIP Advances in Information and Communication Technology, Vol. 456, pp.231–242. Cherouana, A., Mahdaoui, L., & Khadraoui, A. (2017). BPM-based framework for e-government processes improvement: legal requirements integration. International Journal of Intelligent Information and Database Systems, 10(1-2), 21-50. Chesbrough H, Rosenbloom RS. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin‐off companies. Ind Corp Change;11(3):529–55. Ciaghi, A., Weldemariam, K., Villafiorita, A., Kessler, F.B. (2011), “Law Modeling with Ontological Support and BPMN: a Case Study”, The Second International Conference on Technical and Legal Aspects of the e-Society (CYBERLAWS 2011), 2011. Cleven AK, Winter R, Wortmann F, Mettler T. (2014). Process management in hospitals: an empirically grounded maturity model. Bus Res;7(2):191–216. Combi, C., Oliboni, B., & Zerbato, F. (2019). A modular approach to the specification and management of time duration constraints in BPMN. Information Systems, 84, 111-144. Çağlar, Ersoy, (2019), “Robotlar, Yapay Zekâ ve Hukuk”, Onikilevha Yay.,4.basım, İstanbul 2019, s. 81-82. De Jager, A., Van Reijswoud, V., 2008. E-Governance in the developing world in action: the case of DistrictNet in Uganda. Special Issue: E-Governance and Community Informatics. The Journal of Community Informatics 4 (2). Dennis, A., Haley Wixom, B., 2000. Systems Analysis and Design: An Applied Approach. Wiley, New York. Fensel, D., Bussler, C., 2002. The web service modeling framework WSMF. Electronic Commerce Research & Applications 1 (2), 113–137. Garmann-Johnsen, N. F., & Eikebrokk, T. R. (2017). Dynamic capabilities in e-health innovation: Implications for policies. Health Policy and Technology, 6(3), 292-301. Gouscos, D., Drossos, D., Marias, G.: A Proposed Architecture For Mobile Government Transactions. In: Proceedings of Euro mGov 2005, 1st European Mobile Government Conference, Brighton, The United Kingdom (2005). Guijarro, L. (2007). Interoperability frameworks and enterprise architectures in e-government initiatives in Europe and the United States. Government Information Quarterly, 24(1), 89-101. doi:10.1016/j.giq.2006.05.003 Guijarro, L., 2009. Semantic interoperability in eGovernment initiatives. Computer Standards & Interfaces, 31174–31180. Helali, R., Achour, I., Jilani, L.L., Ghezala, H.B. (2011), “A Study of e-Government Architectures”, MCETECH 2011, LNBIP 78, pp. 158-172, 2011. IDABC, Enterprise and Industry DG., 2004. European interoperability framework for pan-European egovernment services, version 1.0, Brussels. Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32, 221–236. Janssen, M., & Estevez, E. (2013). Lean government and platform-based governance—Doing more with less. Government Information Quarterly, 30(Suppl. 1), S1–S8. Kalkınma Bakanlığı (2012), “e-Dönüşüm Türkiye Projesi Birlikte Çalışabilirlik Esasları Rehberi”, Sürüm 2.1, Kalkınma Bakanlığı, Bilgi Toplumu Dairesi, Mayıs 2012, Ankara. Khadraoui, A., Leonard, M., Thi, T.T.P. and Helfert, M. (2009) ‘A framework for compliance of legacy information systems with legal aspect’, AIS Transactions on Enterprise Systems Journal, Vol. 7, No. 1, pp.15–26, ISSN 1867-7134, GITO mbH. Khadraoui, A., Opprecht, W., Aïdonidis, C. and Léonard, M. (2011) ‘Laws-based ontology for eadministration’, Practical Studies in e-Government, Springer books. Klievink, B., Bharosa, N., & Tan, Y. H. (2016). The collaborative realization of public values and business goals: Governance and infrastructure of public–private information platforms. Government Information Quarterly, 33(1), 67-79. Lee R, Dale B. (1998). Business process management: a review and evaluation. Bus Process Manag J;4(3):214–25. Lisboa, Ana & Soares, Delfina. (2014). E-government Interoperability Frameworks: A Worldwide Inventory. Procedia Technology. 16. 10.1016/j.protcy.2014.10.012. C. Lupo, F. Vitali, E. Francesconi, M. Palmirani, R. Winkels, E. de Maat, A. Boer, and P. Mascellani, “Deliverable 3.1: General XML format (s) for legal Sources,” 2007. Model, B. P. Notation (BPMN) V2. 0.2, OMG. Niehaves B, Plattfaut R, Becker J. (2012).Business process governance: a comparative study of Germany and Japan. Bus Process Manag J;18(2):347–71. Niehaves, B., Plattfaut, R., & Becker, J. (2013). Business process management capabilities in local governments: A multi-method study. Government Information Quarterly, 30(3), 217-225. Ntaliani, M., Costopoulou, C., Karetsos, S., Tambouris, E., & Tarabanis, K. (2010). Agricultural e-government services: An implementation framework and case study. Computers and Electronics in Agriculture, 70(2), 337-347. O’Hara, K., Stevens, D., 2006. Democracy, ideology and process re-engineering: realizing the benefits of e-government in Singapore. In: Huai, J., Shen, V., Tan, C.J.(Eds.), Proceedings of Workshop on e-Government: Barriers and Opportunities. Palkovits, S. and Wimmer, M.A. (2003) ‘Processes in e-government – a holistic framework formodelling electronic public services’, Second International Conference EGOV 2003, 1–5 September, Prague, Czech Republic. Pardo, T.A., Burke, G.B. (2009), “IT Governance Capability: Laying the Foundation for Government Interoperability”, University of Albany, SUNY, Center for Technology in Government, Albany, NY. Pollitt, C., & Bouckaert, G. (2004). Public management reform: A comparative analysis (2nd ed.). Oxford: Oxford University Press. Recker, J., Indulska, M., Rosemann, M. and Green, P. (2006) ‘How good is BPMN really? Insightsfrom theory and practice’, 14th European Conference on Information System (ECIS 2006), Gothenburg, Sweden. Sandoz, A.: Design Principles for E-Government Architectures. In: E-Technologies: Innovation in an Open World. Lecture Notes in Business Information Processing., vol. 26, pp. 240–245. Springer, Heidelberg (2009). Schedler, K., Proeller, I. (2011), “New Public Management”, Haupt/UTB, 2006, Stuttgart, Germany. Scholl, H.J. (2003) ‘E-government: a special case of ICT-enabled business process change’, Proceedings of the 36th Annual Hawaii International Conference, p.12. Shin, D.-H (2007), ‘A critique of Korean National Information Strategy: Case of National Information Infrastructures’, Government Information Quarterly, 24, pp. 624-645. Thom, L., Lochpe, C., Reichert, M., 2007. Workflow patterns for business Process modeling. In: Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering—CAiSE 2007, Trondheim, Norway. Tapir Academic Press, ISBN 978-82-519-2245-6, pp. 349–358. Todd McKinnon, C. a.-F. (2019, 09 12). https://www.lucidchart.com/pages/bpmn. lucidchart: Todd McKinnon, C. a.-F. (2019, 09 12). https://www.lucidchart.com/pages/bpmn. lucidchart: https://www.lucidchart.com/pages/home adresinden alındı. U.K. Service Manual (2019), “GOV.UK Service Manual”, (çevrimiçi) https://www.gov.uk/service-manual, son erişim: 18 Aralık 2019. Van Veenstra, A.F., Klievink, B., & Janssen, M. (2011). Barriers and impediments to transformational government: Insights from literature and practice. Electronic Government, An International Journal, 8(2/3), 226–241. Walser, K. and Schaffroth, M. (2010) ‘BPM and BPMN as integrating concepts in e-government – the Swiss e-government BPM ecosystem’, Second International Conference, S-BPM ONE 2010, Karlsruhe, Germany. Weerakkody, V., & Dhillon, G. (2008). Moving from e-government to t-government: A study of process re-engineering challenges in a UK local authority perspective. International Journal of Electronic Government Research, 4(4), 1–16. White, S. A. (2004). Process modeling notations and workflow patterns. Workflow handbook, 265-294. Wohed, P., van der Aalst, W. M., Dumas, M., ter Hofstede, A. H., & Russell, N. (2006, September). On the suitability of BPMN for business process modelling. In International conference on business process management (pp. 161-176). Springer, Berlin, Heidelberg. Zhang, N. and Hou, X. (2011) ‘Government process management under electronic government andits application’, International Conference on E-Business and E-Government (ICEE), pp.1–4.

E-DEVLET ENTEGRASYONUNDA KAMU VE ÖZEL SEKTÖR İŞ SÜREÇ YÖNETİMİ UYGULAMALARININ YERİ VE ÖNEMİ: GPM VE BPMN’ E DERLEYİCİ BİR BAKIŞ AÇISI

Year 2020, Volume: 19 Issue: 75, 1393 - 1406, 01.07.2020
https://doi.org/10.17755/esosder.661545

Abstract

E-devlet sistemi devlet dairesi çalışmalarında önemli bir rol oynamaktadır, ancak geliştirme sürecinde, ortak işlevlerin tekrar tekrar geliştirilmesi, çeşitli kurumların ihtiyaçlarının genel bir model olmadığı için karşılanamaması, süreç yönetiminde uygulamanın zorlaştırıldığı ve farklı sistemlerin bağımsızlığı gibi bazı sorunlar vardır. Bu problemler, gelişme sürecini ciddi şekilde engellemekte, geliştirme maliyetini arttırmakta ve gözden kaçan bilgiler ile sonuçlanabilmektedir. Bu sorunları çözmek için, bu makale e-devlet odaklı bir BPM - GPM - BPMN platformları tasarımını ve uygulama sürecini tanıtmaktadır. Hızlı bir gelişme sağlamak için analiz ve soyutlama yaparak, ortak sistemlerin temel özelliklerini ortaya çıkarmakta ve yapılandırılabilir işlevlere dönüştürülmesi önerilmektedir. Güçlü form oluşturucusu olarak BPMN tabanlı iş akışı motoru, geliştirme ve dağıtım sürecini önemli ölçüde basitleştirebilir, sistemler arası bilgi alışverişini destekleyebilir ve geliştirme verimliliğini artırabilir sonucuna varılmaktadır.

References

  • Barjis, J. (2008). The importance of business process modeling in software systems design. Science of Computer Programming 71 (1), 73–87. Barraza, S., Francisco, M. and Figueras, Y. (2011) ‘Study of continuous process improvement (CPI) regarding public management’, Revue Internationale d’administration publique et développement, Vol. 53, No. 39, pp.75–100. Başbakanlık (1999), “Türkiye Ulusal Bilgi Sistemi”, T.C. Başbakanlık, Ankara. Başbakanlık (2001), “e-Türkiye Raporu”, T.C. Başbakanlık İdareyi Geliştirme Başkanlığı, Ankara. Bellman, B., & Rausch, F. (2004). Enterprise architecture for egovernment. Proc. of EGOV 2004 Conference (48–56). Berlin: Springer (Lecture Notes in Computer Science 3183). Borins, S. (2014). The Persistence of innovation in government. Cambridge: Brookings Insttution Press with Ash Center for Democratic Governance and Innovation. Cherouana, A. and Mahdaoui, L. (2015) ‘Supporting legal requirements in the design of publicprocesses’, 5th IFIP International Conference on Computer Science and its Applications (CIIA’2015), IFIP Advances in Information and Communication Technology, Vol. 456, pp.231–242. Cherouana, A. and Mahdaoui, L. (2015) ‘Supporting legal requirements in the design of publicprocesses’, 5th IFIP International Conference on Computer Science and its Applications (CIIA’2015), IFIP Advances in Information and Communication Technology, Vol. 456, pp.231–242. Cherouana, A., Mahdaoui, L., & Khadraoui, A. (2017). BPM-based framework for e-government processes improvement: legal requirements integration. International Journal of Intelligent Information and Database Systems, 10(1-2), 21-50. Chesbrough H, Rosenbloom RS. (2002). The role of the business model in capturing value from innovation: evidence from Xerox Corporation's technology spin‐off companies. Ind Corp Change;11(3):529–55. Ciaghi, A., Weldemariam, K., Villafiorita, A., Kessler, F.B. (2011), “Law Modeling with Ontological Support and BPMN: a Case Study”, The Second International Conference on Technical and Legal Aspects of the e-Society (CYBERLAWS 2011), 2011. Cleven AK, Winter R, Wortmann F, Mettler T. (2014). Process management in hospitals: an empirically grounded maturity model. Bus Res;7(2):191–216. Combi, C., Oliboni, B., & Zerbato, F. (2019). A modular approach to the specification and management of time duration constraints in BPMN. Information Systems, 84, 111-144. Çağlar, Ersoy, (2019), “Robotlar, Yapay Zekâ ve Hukuk”, Onikilevha Yay.,4.basım, İstanbul 2019, s. 81-82. De Jager, A., Van Reijswoud, V., 2008. E-Governance in the developing world in action: the case of DistrictNet in Uganda. Special Issue: E-Governance and Community Informatics. The Journal of Community Informatics 4 (2). Dennis, A., Haley Wixom, B., 2000. Systems Analysis and Design: An Applied Approach. Wiley, New York. Fensel, D., Bussler, C., 2002. The web service modeling framework WSMF. Electronic Commerce Research & Applications 1 (2), 113–137. Garmann-Johnsen, N. F., & Eikebrokk, T. R. (2017). Dynamic capabilities in e-health innovation: Implications for policies. Health Policy and Technology, 6(3), 292-301. Gouscos, D., Drossos, D., Marias, G.: A Proposed Architecture For Mobile Government Transactions. In: Proceedings of Euro mGov 2005, 1st European Mobile Government Conference, Brighton, The United Kingdom (2005). Guijarro, L. (2007). Interoperability frameworks and enterprise architectures in e-government initiatives in Europe and the United States. Government Information Quarterly, 24(1), 89-101. doi:10.1016/j.giq.2006.05.003 Guijarro, L., 2009. Semantic interoperability in eGovernment initiatives. Computer Standards & Interfaces, 31174–31180. Helali, R., Achour, I., Jilani, L.L., Ghezala, H.B. (2011), “A Study of e-Government Architectures”, MCETECH 2011, LNBIP 78, pp. 158-172, 2011. IDABC, Enterprise and Industry DG., 2004. European interoperability framework for pan-European egovernment services, version 1.0, Brussels. Janowski, T. (2015). Digital government evolution: From transformation to contextualization. Government Information Quarterly, 32, 221–236. Janssen, M., & Estevez, E. (2013). Lean government and platform-based governance—Doing more with less. Government Information Quarterly, 30(Suppl. 1), S1–S8. Kalkınma Bakanlığı (2012), “e-Dönüşüm Türkiye Projesi Birlikte Çalışabilirlik Esasları Rehberi”, Sürüm 2.1, Kalkınma Bakanlığı, Bilgi Toplumu Dairesi, Mayıs 2012, Ankara. Khadraoui, A., Leonard, M., Thi, T.T.P. and Helfert, M. (2009) ‘A framework for compliance of legacy information systems with legal aspect’, AIS Transactions on Enterprise Systems Journal, Vol. 7, No. 1, pp.15–26, ISSN 1867-7134, GITO mbH. Khadraoui, A., Opprecht, W., Aïdonidis, C. and Léonard, M. (2011) ‘Laws-based ontology for eadministration’, Practical Studies in e-Government, Springer books. Klievink, B., Bharosa, N., & Tan, Y. H. (2016). The collaborative realization of public values and business goals: Governance and infrastructure of public–private information platforms. Government Information Quarterly, 33(1), 67-79. Lee R, Dale B. (1998). Business process management: a review and evaluation. Bus Process Manag J;4(3):214–25. Lisboa, Ana & Soares, Delfina. (2014). E-government Interoperability Frameworks: A Worldwide Inventory. Procedia Technology. 16. 10.1016/j.protcy.2014.10.012. C. Lupo, F. Vitali, E. Francesconi, M. Palmirani, R. Winkels, E. de Maat, A. Boer, and P. Mascellani, “Deliverable 3.1: General XML format (s) for legal Sources,” 2007. Model, B. P. Notation (BPMN) V2. 0.2, OMG. Niehaves B, Plattfaut R, Becker J. (2012).Business process governance: a comparative study of Germany and Japan. Bus Process Manag J;18(2):347–71. Niehaves, B., Plattfaut, R., & Becker, J. (2013). Business process management capabilities in local governments: A multi-method study. Government Information Quarterly, 30(3), 217-225. Ntaliani, M., Costopoulou, C., Karetsos, S., Tambouris, E., & Tarabanis, K. (2010). Agricultural e-government services: An implementation framework and case study. Computers and Electronics in Agriculture, 70(2), 337-347. O’Hara, K., Stevens, D., 2006. Democracy, ideology and process re-engineering: realizing the benefits of e-government in Singapore. In: Huai, J., Shen, V., Tan, C.J.(Eds.), Proceedings of Workshop on e-Government: Barriers and Opportunities. Palkovits, S. and Wimmer, M.A. (2003) ‘Processes in e-government – a holistic framework formodelling electronic public services’, Second International Conference EGOV 2003, 1–5 September, Prague, Czech Republic. Pardo, T.A., Burke, G.B. (2009), “IT Governance Capability: Laying the Foundation for Government Interoperability”, University of Albany, SUNY, Center for Technology in Government, Albany, NY. Pollitt, C., & Bouckaert, G. (2004). Public management reform: A comparative analysis (2nd ed.). Oxford: Oxford University Press. Recker, J., Indulska, M., Rosemann, M. and Green, P. (2006) ‘How good is BPMN really? Insightsfrom theory and practice’, 14th European Conference on Information System (ECIS 2006), Gothenburg, Sweden. Sandoz, A.: Design Principles for E-Government Architectures. In: E-Technologies: Innovation in an Open World. Lecture Notes in Business Information Processing., vol. 26, pp. 240–245. Springer, Heidelberg (2009). Schedler, K., Proeller, I. (2011), “New Public Management”, Haupt/UTB, 2006, Stuttgart, Germany. Scholl, H.J. (2003) ‘E-government: a special case of ICT-enabled business process change’, Proceedings of the 36th Annual Hawaii International Conference, p.12. Shin, D.-H (2007), ‘A critique of Korean National Information Strategy: Case of National Information Infrastructures’, Government Information Quarterly, 24, pp. 624-645. Thom, L., Lochpe, C., Reichert, M., 2007. Workflow patterns for business Process modeling. In: Proceedings of Workshops and Doctoral Consortium of the 19th International Conference on Advanced Information Systems Engineering—CAiSE 2007, Trondheim, Norway. Tapir Academic Press, ISBN 978-82-519-2245-6, pp. 349–358. Todd McKinnon, C. a.-F. (2019, 09 12). https://www.lucidchart.com/pages/bpmn. lucidchart: Todd McKinnon, C. a.-F. (2019, 09 12). https://www.lucidchart.com/pages/bpmn. lucidchart: https://www.lucidchart.com/pages/home adresinden alındı. U.K. Service Manual (2019), “GOV.UK Service Manual”, (çevrimiçi) https://www.gov.uk/service-manual, son erişim: 18 Aralık 2019. Van Veenstra, A.F., Klievink, B., & Janssen, M. (2011). Barriers and impediments to transformational government: Insights from literature and practice. Electronic Government, An International Journal, 8(2/3), 226–241. Walser, K. and Schaffroth, M. (2010) ‘BPM and BPMN as integrating concepts in e-government – the Swiss e-government BPM ecosystem’, Second International Conference, S-BPM ONE 2010, Karlsruhe, Germany. Weerakkody, V., & Dhillon, G. (2008). Moving from e-government to t-government: A study of process re-engineering challenges in a UK local authority perspective. International Journal of Electronic Government Research, 4(4), 1–16. White, S. A. (2004). Process modeling notations and workflow patterns. Workflow handbook, 265-294. Wohed, P., van der Aalst, W. M., Dumas, M., ter Hofstede, A. H., & Russell, N. (2006, September). On the suitability of BPMN for business process modelling. In International conference on business process management (pp. 161-176). Springer, Berlin, Heidelberg. Zhang, N. and Hou, X. (2011) ‘Government process management under electronic government andits application’, International Conference on E-Business and E-Government (ICEE), pp.1–4.
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Details

Primary Language Turkish
Subjects Business Administration
Journal Section Research Article
Authors

Özel Sebetci 0000-0002-2996-0270

Muhammet Özdaş 0000-0003-3925-1205

Publication Date July 1, 2020
Submission Date December 19, 2019
Published in Issue Year 2020 Volume: 19 Issue: 75

Cite

APA Sebetci, Ö., & Özdaş, M. (2020). E-DEVLET ENTEGRASYONUNDA KAMU VE ÖZEL SEKTÖR İŞ SÜREÇ YÖNETİMİ UYGULAMALARININ YERİ VE ÖNEMİ: GPM VE BPMN’ E DERLEYİCİ BİR BAKIŞ AÇISI. Elektronik Sosyal Bilimler Dergisi, 19(75), 1393-1406. https://doi.org/10.17755/esosder.661545

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