Araştırma Makalesi
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Emotional Intelligence or Artificial Intelligence ?: Emotional Artificial Intelligence

Yıl 2021, Cilt: 7 Sayı: 2, 147 - 168, 01.10.2021

Öz

Emotional intelligence and artificial intelligence have become quite popular concepts in the relevant literature in recent years. This article combines these concepts. It has been investigated that emotional intelligence is related to artificial intelligence and how it affects it. The data are collected from 152 people who have knowledge of emotional intelligence and artificial intelligence. As a result of the correlation analysis, it has been determined that there is a significant relationship between emotional intelligence and artificial intelligence dimensions of comprehensiveness, format, accuracy, reliability, accessibility, flexibility and timeliness. Additionally, as a result of the regression analysis, it has been found that there is a significant cause-effect relationship between emotional intelligence and the dimensions of comprehensiveness, format and timeliness.

Kaynakça

  • [1] Barrett, L. F. (2019), "Emotional expressions reconsidered: challenges to inferring emotion from human facial movements.", Psychological Science in the Public Interest, 20(1), pp. 1-68.
  • [2] Buhalis, D., & Leung, R. (2018), “Smart hospitality – Interconnectivity and interoperability towards an ecosystem.”, International Journal of Hospitality Management, 71, pp. 41 –50.
  • [3] Chui, M., Manyika, J., & Miremadi, M. (2016), Where machines could replace humans—And where they can’t (yet).https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights /where-machines-could-replace-humans-and-where-they-cant-yet, Online Assessible: 05.22.2021.
  • [4] D’Amato, A., & Herzfeldt, R. (2008), “Learning orientation, organizational commitment and talent retention across generations: A study of European managers.”, Journal of Managerial Psychology, 23(8), pp. 929–953.
  • [5] Eminoğlu, Y.(2019), “Duygusal Yapay Zekâ: Tasarlanmış Empati”, https://www.projesoft.com.tr/yapay-duygusal-zekaemotion-ai-tasarlanmis-empati/ Online Assessible: 05.11.2021.
  • [6] Goleman, D. (2012), Emotional intelligence: Why it can matter more than IQ. Bantam.
  • [7] Gürbüz, Ş. and Şahin, F. (2017), Sosyal bilimlerde araştırma yöntemleri (4.Baskı), Şeçkin Yayıncılık, Ankara.
  • [8] Hilovska, K., & Koncz, P. (2012), “Application of Artificial Intelligence and Data Mining Techniques to Financial Markets.”, Economic Studies & Analyses / Acta VSFS, 6(1), pp. 62-76.
  • [9] He, D., & Guo, V. (2018, September 14), 4 ways AI will impact the financial job market. World Economic Forum. https://www.weforum.org/agenda/2018/09/4-ways-ai-artificial-intelligenceimpact-financial-job-market/, Online Assessible: 22.05.2021.
  • [10] Huang, M.H., & Rust, R. T. (2018), “Artificial intelligence in service.”, Journal of Service Research, 21(2), pp. 155–172.
  • [11] Kambur, E. (2018), “Does Emotional Intelligence Affect Quality of Service?: An Application in the Service Sector.”, The Journal of Academic Social Science, 6(71), pp. 587-600.
  • [12] Kaplan, A., & Haenlein, M. (2019), “Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence.”, Business Horizons, 62, pp. 15–25.
  • [13] Law, K. S., Wong, C.-S., & Song, L. J. (2004), “The construct and criterion validity of Emotional Intelligence and its potential utility for management studies.”, Journal of Applied Psychology, 89(3), pp. 483–496.
  • [14] Lee, J. J., & Ok, C. (2012), “Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor.”, International Journal of Hospitality Management, 31(4), pp. 1101–1112.
  • [15] Makridakis, S. (2017), “The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms.”, Futures, 90, pp. 46-60.
  • [16] Mayer, J. D. & Salovey, P. (1990), “Perceiving Affective Content in Ambiguous Visual Stimuli: A Component of Emotional Intelligence.”, Journal Of Personality Assessment, 54, pp. 772-781.
  • [17] Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2001), “Emotional intelligence as a standard intelligence.”, Emotion, 1(3), pp. 232–242.
  • [18] Morikawa, M. (2017), Who are afraid of losing their jobs to artificial intelligence and robots? Evidence from a survey. Japan: Research Institute of Economy, Trade and Industry (RIETI).
  • [19] OECD (2016), Automation and independent work in a digital economy. https://www.oecd.org/ employment/Policy%20brief%20-%20Automation%20and%20Independent%20Work%20in%20a %20Digital%20Economy.pdf, Online Assessible: 22.05.2021.
  • [20] Özdamar, K. (2015). Paket programlar ile istatistiksel veri analizi (10. Baskı), Nisan Kitabevi Yayınları, Ankara.
  • [21] Perez, J. A., Deligianni, F., Ravi, D., & Yang, G. (2018). Computing Research Repository, “Artificial Intelligence and Robotics.”, 1803, pp. 2-44.
  • [22] Pessoa, L. (2017), “Do intelligent robots need emotion?”, Trends in Cognitive Sciences, 21(11), pp. 817-819.
  • [23] Prentice, C., Lopes, S.D. & Wang, X. (2020), “Emotional intelligence or artificial intelligence– an employee perspective.”, Journal of Hospitality Marketing & Management, 29(4), pp. 377-403.
  • [24] Robinson, M. (2017, June 13), This robot-powered restaurant is one step closer to putting fast-food workers out of a job. https://www.businessinsider.com.au/momentum-machines-funding-robotburger-restaurant-2017-6, Online Assessible: 05.22,2021.
  • [25] Rozell, E. J., Pettijohn, C. E., & Parker, R. S. (2004), “Customer-oriented selling: Exploring the roles of emotional intelligence and organizational commitment.”, Psychology & Marketing, 21(6), pp. 405–424.
  • [26] Russell Stuart, J., & Norvig, P. (2009), Artificial intelligence: A modern approach. USA: Prentice Hall.
  • [27] Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007), “A meta-analytic investigation of the relationship between emotional intelligence and health.”, Personality and individual differences, 42(6), pp. 921-933.
  • [28] Seven, E. (2019), Duyguzal zeka ve duygusal zekanın tüketicilerinin hedonik satın alma davranışına etkisi, Yüksek lisans tezi, Uludağ Üniversitesi, Bursa.
  • [29] Shi, Y., Prentice, C., & He, W. (2014), “Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?”, International Journal of Hospitality Management, 40, pp. 81 –91.
  • [30] Simon, H. A. (1980), “Cognitive science: The newest science of the artificial.”, Cognitive Science, 4(1), pp. 33–46. [31] Stoicescu, C. (2015), “Big Data, the perfect instrument to study today’s consumer behavior.”, Database Systems Journal, VI (3), pp. 29-39.
  • [32] Strange, T.(2019), How will studying cognitive development shape the nest big innovation in AI?, https://cbmm.mit.edu/news-events/news/how-will-studying-cognitive-development-shape-next-big-innovation-ai-it-pro-portal, Online Assessible: 05.11.2021.
  • [33] Wirth, N. (2018), Hello marketing, what can artificial intelligence help you with? International Journal of Marketing Research, 60(5), pp. 435–438.
  • [34] Wixom, B. H., & Todd, P. A. (2005), “A theoretical integration of user satisfaction and technology acceptance.”, Information Systems Research, 16(1), pp. 85–102.
  • [35] Yao, S., Wang, X., Yu, H., & Guchait, P. (2019), “Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance.”, International Journal of Hospitality Management, 79, pp. 78 –88.
Yıl 2021, Cilt: 7 Sayı: 2, 147 - 168, 01.10.2021

Öz

Kaynakça

  • [1] Barrett, L. F. (2019), "Emotional expressions reconsidered: challenges to inferring emotion from human facial movements.", Psychological Science in the Public Interest, 20(1), pp. 1-68.
  • [2] Buhalis, D., & Leung, R. (2018), “Smart hospitality – Interconnectivity and interoperability towards an ecosystem.”, International Journal of Hospitality Management, 71, pp. 41 –50.
  • [3] Chui, M., Manyika, J., & Miremadi, M. (2016), Where machines could replace humans—And where they can’t (yet).https://www.mckinsey.com/business-functions/digital-mckinsey/our-insights /where-machines-could-replace-humans-and-where-they-cant-yet, Online Assessible: 05.22.2021.
  • [4] D’Amato, A., & Herzfeldt, R. (2008), “Learning orientation, organizational commitment and talent retention across generations: A study of European managers.”, Journal of Managerial Psychology, 23(8), pp. 929–953.
  • [5] Eminoğlu, Y.(2019), “Duygusal Yapay Zekâ: Tasarlanmış Empati”, https://www.projesoft.com.tr/yapay-duygusal-zekaemotion-ai-tasarlanmis-empati/ Online Assessible: 05.11.2021.
  • [6] Goleman, D. (2012), Emotional intelligence: Why it can matter more than IQ. Bantam.
  • [7] Gürbüz, Ş. and Şahin, F. (2017), Sosyal bilimlerde araştırma yöntemleri (4.Baskı), Şeçkin Yayıncılık, Ankara.
  • [8] Hilovska, K., & Koncz, P. (2012), “Application of Artificial Intelligence and Data Mining Techniques to Financial Markets.”, Economic Studies & Analyses / Acta VSFS, 6(1), pp. 62-76.
  • [9] He, D., & Guo, V. (2018, September 14), 4 ways AI will impact the financial job market. World Economic Forum. https://www.weforum.org/agenda/2018/09/4-ways-ai-artificial-intelligenceimpact-financial-job-market/, Online Assessible: 22.05.2021.
  • [10] Huang, M.H., & Rust, R. T. (2018), “Artificial intelligence in service.”, Journal of Service Research, 21(2), pp. 155–172.
  • [11] Kambur, E. (2018), “Does Emotional Intelligence Affect Quality of Service?: An Application in the Service Sector.”, The Journal of Academic Social Science, 6(71), pp. 587-600.
  • [12] Kaplan, A., & Haenlein, M. (2019), “Siri, Siri, in my hand: Who’s the fairest in the land? On the interpretations, illustrations, and implications of artificial intelligence.”, Business Horizons, 62, pp. 15–25.
  • [13] Law, K. S., Wong, C.-S., & Song, L. J. (2004), “The construct and criterion validity of Emotional Intelligence and its potential utility for management studies.”, Journal of Applied Psychology, 89(3), pp. 483–496.
  • [14] Lee, J. J., & Ok, C. (2012), “Reducing burnout and enhancing job satisfaction: Critical role of hotel employees’ emotional intelligence and emotional labor.”, International Journal of Hospitality Management, 31(4), pp. 1101–1112.
  • [15] Makridakis, S. (2017), “The forthcoming Artificial Intelligence (AI) revolution: Its impact on society and firms.”, Futures, 90, pp. 46-60.
  • [16] Mayer, J. D. & Salovey, P. (1990), “Perceiving Affective Content in Ambiguous Visual Stimuli: A Component of Emotional Intelligence.”, Journal Of Personality Assessment, 54, pp. 772-781.
  • [17] Mayer, J. D., Salovey, P., Caruso, D. R., & Sitarenios, G. (2001), “Emotional intelligence as a standard intelligence.”, Emotion, 1(3), pp. 232–242.
  • [18] Morikawa, M. (2017), Who are afraid of losing their jobs to artificial intelligence and robots? Evidence from a survey. Japan: Research Institute of Economy, Trade and Industry (RIETI).
  • [19] OECD (2016), Automation and independent work in a digital economy. https://www.oecd.org/ employment/Policy%20brief%20-%20Automation%20and%20Independent%20Work%20in%20a %20Digital%20Economy.pdf, Online Assessible: 22.05.2021.
  • [20] Özdamar, K. (2015). Paket programlar ile istatistiksel veri analizi (10. Baskı), Nisan Kitabevi Yayınları, Ankara.
  • [21] Perez, J. A., Deligianni, F., Ravi, D., & Yang, G. (2018). Computing Research Repository, “Artificial Intelligence and Robotics.”, 1803, pp. 2-44.
  • [22] Pessoa, L. (2017), “Do intelligent robots need emotion?”, Trends in Cognitive Sciences, 21(11), pp. 817-819.
  • [23] Prentice, C., Lopes, S.D. & Wang, X. (2020), “Emotional intelligence or artificial intelligence– an employee perspective.”, Journal of Hospitality Marketing & Management, 29(4), pp. 377-403.
  • [24] Robinson, M. (2017, June 13), This robot-powered restaurant is one step closer to putting fast-food workers out of a job. https://www.businessinsider.com.au/momentum-machines-funding-robotburger-restaurant-2017-6, Online Assessible: 05.22,2021.
  • [25] Rozell, E. J., Pettijohn, C. E., & Parker, R. S. (2004), “Customer-oriented selling: Exploring the roles of emotional intelligence and organizational commitment.”, Psychology & Marketing, 21(6), pp. 405–424.
  • [26] Russell Stuart, J., & Norvig, P. (2009), Artificial intelligence: A modern approach. USA: Prentice Hall.
  • [27] Schutte, N. S., Malouff, J. M., Thorsteinsson, E. B., Bhullar, N., & Rooke, S. E. (2007), “A meta-analytic investigation of the relationship between emotional intelligence and health.”, Personality and individual differences, 42(6), pp. 921-933.
  • [28] Seven, E. (2019), Duyguzal zeka ve duygusal zekanın tüketicilerinin hedonik satın alma davranışına etkisi, Yüksek lisans tezi, Uludağ Üniversitesi, Bursa.
  • [29] Shi, Y., Prentice, C., & He, W. (2014), “Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?”, International Journal of Hospitality Management, 40, pp. 81 –91.
  • [30] Simon, H. A. (1980), “Cognitive science: The newest science of the artificial.”, Cognitive Science, 4(1), pp. 33–46. [31] Stoicescu, C. (2015), “Big Data, the perfect instrument to study today’s consumer behavior.”, Database Systems Journal, VI (3), pp. 29-39.
  • [32] Strange, T.(2019), How will studying cognitive development shape the nest big innovation in AI?, https://cbmm.mit.edu/news-events/news/how-will-studying-cognitive-development-shape-next-big-innovation-ai-it-pro-portal, Online Assessible: 05.11.2021.
  • [33] Wirth, N. (2018), Hello marketing, what can artificial intelligence help you with? International Journal of Marketing Research, 60(5), pp. 435–438.
  • [34] Wixom, B. H., & Todd, P. A. (2005), “A theoretical integration of user satisfaction and technology acceptance.”, Information Systems Research, 16(1), pp. 85–102.
  • [35] Yao, S., Wang, X., Yu, H., & Guchait, P. (2019), “Effectiveness of error management training in the hospitality industry: Impact on perceived fairness and service recovery performance.”, International Journal of Hospitality Management, 79, pp. 78 –88.
Toplam 34 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Ekonomi
Bölüm Araştırma Makalesi
Yazarlar

Emine Kambur 0000-0003-4946-6867

Yayımlanma Tarihi 1 Ekim 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 7 Sayı: 2

Kaynak Göster

APA Kambur, E. (2021). Emotional Intelligence or Artificial Intelligence ?: Emotional Artificial Intelligence. Florya Chronicles of Political Economy, 7(2), 147-168.


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