AKREDİTASYONUN TIP LABORATUVARLARINDA HİZMET KALİTESİ ÜZERİNE ETKİSİ: ÜNİVERSİTE HASTANESİ PERSONEL GÖRÜŞLERİ

Year 2021, Volume: 24 Issue: 4, 729 - 746, 27.12.2021

Nehir Balcı , Mehmet Aksaraylı , Pınar Tuncel Gözde Türköz Bakırcı

Abstract

Bu çalışmanın amacı, akreditasyonun tıbbi laboratuvarlarda hizmet kalitesi üzerindeki etkisini ve akreditasyonun hizmet kalitesini nasıl etkilediğini açıklayan faktörleri, laboratuvar personelinin bakış açısıyla incelemektir. Kesitsel bir anket formu El-Jardali ve ark. (2008), hastane akreditasyonunun bakım kalitesi üzerindeki etkisini araştırdıkları çalışmasına dayanarak tasarlanmıştır. Bu çalışma tıbbi laboratuvar personelinden örneklenmiştir. Katılımcıların demografik özelliklerini ve tıbbi laboratuvar personelinin görüşlerini analiz etmek için tanımlayıcı istatistikler kullanılmıştır. Faktör analizi ile tıbbi laboratuvarda akreditasyon sürecini etkileyen faktörler belirlenmiştir. Açıklayıcı faktör analizi, varyansın %75'ini açıklayan beş faktörlü bir model ortaya çıkarmıştır. Faktörler; Kalite Yönetimi, Akreditasyonun Faydaları, Akreditasyona Personeli Katılımı, Kalite Sonuçları ve İnsan Kaynakları Kullanımı olarak adlandırılmıştır. Cinsiyet, yaş, kadro durumu, mezuniyet durumu ve merkez laboratuvarındaki mevcut pozisyondaki çalışma süresinin tümü katılımcıların algılarını etkilemektedir. Tıbbi laboratuvar personelinin akreditasyon ve bunun tıbbi laboratuvar hizmet kalitesine etkisi konusunda olumlu görüşlere sahip olduğu görülmüştür. Bu çalışma, üniversite hastanesi tıbbi laboratuvar yöneticilerine akreditasyon ve akreditasyonun tıbbi laboratuvar hizmet kalitesi üzerindeki etkileri hakkında daha derin bir fikir vermektedir. Ayrıca sonuçlar, özel ve kamu hastaneleri yöneticilerinin, akreditasyondan daha fazla fayda sağlamak için organizasyonel değişkenleri yönetmelerine yardımcı olacaktır. Bu kesitsel çalışma, gelecekteki araştırmalar için ampirik kanıt sağlayan faktör analizi yoluyla tıbbi laboratuvarlarda akreditasyon sürecindeki kilit faktörleri incelemek için uygulanmıştır.

Keywords

Kalite Yönetimi, Tıbbi Laboratuvar Akreditasyonu, Üniversite Hastanesi

ACCREDITATION IMPACT ON SERVICE QUALITY IN MEDICAL LABORATORIES: UNIVERSITY HOSPITAL STAFF VIEWPOINTS

Abstract

The purpose of this study is to investigate the effect of accreditation on service quality in medical laboratories and the factors that explain how accreditation affects service quality through laboratory staffs’ viewpoints. A cross-sectional survey form was designed based on El-Jardali et al. (2008), who studied the impact of hospital accreditation on quality of care. This study sampled from medical laboratory staff. Descriptive statistics were used to analyze participants’ demographics and medical laboratory staffs’ views. Factor analysis was determined the factors effects on accreditation process in medical laboratory. Explanatory factor analysis revealed a five-factor model explaining 75% of the variance. The factors were named Quality Management, Benefits of Accreditation, Accreditation Staff Involvement, Quality Results, and Human Resources Utilization. Gender, age, employment status, degrees, and length of employment in present position at Central Laboratory all affected the participants’ perceptions. Medical laboratory staff had positive viewpoints about accreditation and its effect on medical laboratory service quality. This study gives university hospital medical laboratory managers a deeper insight into accreditation and its effects on medical laboratory service quality. Besides, the results will lead the way private and public hospital managers to conduct organizational variables for increase benefit from accreditation. This cross-sectional study was applied to examine the key factors in accreditation process at medical laboratories through factor analysis, which provided empirical evidence for future research.

Keywords

Quality Management, medical laboratory accreditation, University Hospital

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