HEMŞİRELERİN TÜKENMİŞLİK NEDENLERİNİN İNCELENMESİ: DELPHİ VE SWARA UYGULAMASI

Year 2024, Volume: 27 Issue: 1, 139 - 154, 27.03.2024

Gizem Zevde Aydın , Elif Dikmetaş Yardan

https://doi.org/10.61859/hacettepesid.1380998

Abstract

Çalışma ile sağlık hizmet sunumunun kilit paydaşlarından olan hemşirelerde tükenmişliğe neden olan faktörlerin belirlenmesi ve bahse konu faktörlerin önceliklendirilmesi amaçlanmıştır. Bu amaç doğrultusunda Delphi ve SWARA yöntemi kullanılmıştır. Araştırma, Türkiye’nin Karadeniz Bölgesinde hizmet veren özel bir hastanede gerçekleştirilmiştir. Delphi yöntemine alanında uzman 10 birim yöneticisi hemşire katılmıştır. Üç aşamalı Delphi uygulaması sonucunda 16 tükenmişlik nedeni belirlenmiştir. Belirlenen 16 neden SWARA yöntemiyle önceliklendirilmiştir. SWARA yöntemine 47 hemşire katılım sağlamıştır. Araştırma sonucunda en önemli tükenmişlik nedeninin yapılan işin maddi olarak karşılığını alamamak/düşük ücret olduğu belirlenmiştir. Anlaşılması güç hasta yakınlarının ise en az önemli tükenmişlik nedeni olduğu sonucuna ulaşılmıştır. Yoğun çalışan hemşirelerin maddi, manevi ödüllendirilmesinin fayda sağlayacağı düşünülmektedir. Verilen emek ve hizmet karşılığında tatmin edici ücretlendirme yapılması ya da çeşitli katkılarla ham ücretin desteklenmesi ve artırılması önerilebilir. Hemşirelerin tükenmişlik ve başa çıkma konusunda bilinçlendirilmesi önerilebilir.

Keywords

Delphi, SWARA, Tükenmişlik, Çok Kriterli Karar Verme (ÇKKV), Hemşire

AN EXAMINATION OF NURSES’ BURNOUT REASONS: DELPHI AND SWARA METHODS

Abstract

This study aims to determine the factors that cause burnout in nurses, who are critical stakeholders in health service delivery, and to prioritize these factors. For this purpose, Delphi and SWARA methods were used. The research was conducted in a private hospital serving Black Sea Region Türkiye. 10-unit manager nurses who are experts in their fields participated in the Delphi method. As a result of the three-stage Delphi implementation, 16 burnout causes were determined. The 16 identified causes were prioritized with the SWARA method. 47 nurses participated in the SWARA method. As a result of the research, it was determined that the most critical reason for burnout was not being able to get money for the work done/low salary. It was concluded that obscure patient relatives were the least important cause of burnout. It is thought that the financial and moral reward of nurses who work hard will be beneficial. It may be suggested to make satisfactory remuneration for the labor and service provided or to support and increase the raw wage with various contributions. It can be suggested to raise awareness among nurses about burnout and coping.

Keywords

Delphi, SWARA, Burnout, Multiple Criteria Decision Making (MCDM), Nurse

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