THE ROLE OF PSYCHOLOGICAL CAPITAL IN THE EFFECT OF EMOTIONAL LABOR ON BURNOUT

Year 2024, Volume: 27 Issue: 1, 155 - 168, 27.03.2024

Aysun Doğan , Gülay Turgay

https://doi.org/10.61859/hacettepesid.1382046

Abstract

In this study, it was aimed to understand the emotional labor behaviors of health professionals working in dialysis units and to determine the relationship between emotional labor and burnout. Research on burnout shows that health professionals have high levels of burnout. Working conditions have become even more difficult, especially during the pandemic period. There are few studies on healthcare professionals working in dialysis units. This is a cross-sectional survey involving 215 healthcare professionals working in dialysis units. The sample of the study consisted of physicians, nurses and dialysis technicians working in dialysis units in different provinces of Turkey. In the research findings, it was determined that health professionals working in the dialysis unit had low levels of surface acting, moderate levels of deep acting, and high levels of natural feelings, burnout levels were low in all sub-dimensions and high level of psychological capital. A statistically significant relationship was found between emotional labor, burnout and psychological capital. This research shows that health workers with strong psychological capital can perform better emotional labor regulation and experience less burnout.

Keywords

Emotional labor, Burnout, Psychological capital, Dialysis units, Healthcare professionals

DUYGUSAL EMEĞİN TÜKENMİŞLİK ÜZERİNDEKİ ETKİSİNDE PSİKOLOJİK SERMAYENİN ROLÜ

Abstract

Bu çalışmada, diyaliz ünitelerinde çalışan sağlık profesyonellerinin duygusal emek davranışlarını anlamak ve duygusal emek ile tükenmişlik arasındaki ilişkiyi belirlemek amaçlanmıştır. Tükenmişlik üzerine yapılan araştırmalar sağlık çalışanlarının yüksek düzeyde tükenmişlik yaşadığını göstermektedir. Özellikle pandemi döneminde çalışma koşulları daha da zorlaşmıştır. Diyaliz ünitelerinde çalışan sağlık çalışanları ile ilgili az sayıda çalışma bulunmaktadır. Bu çalışma, diyaliz ünitelerinde çalışan 215 sağlık çalışanını kapsayan kesitsel bir araştırmadır. Araştırmanın örneklemini Türkiye'nin farklı illerindeki diyaliz ünitelerinde çalışan hekim, hemşire ve diyaliz teknikerleri oluşturmuştur. Araştırma bulgularında, diyaliz ünitesinde çalışan sağlık profesyonellerinin yüzeysel rol yapma düzeylerinin düşük, derin rol yapma düzeylerinin orta ve doğal duygu düzeylerinin yüksek olduğu, tükenmişlik düzeylerinin tüm alt boyutlarda düşük ve psikolojik sermaye düzeylerinin yüksek olduğu tespit edilmiştir. Duygusal emek, tükenmişlik ve psikolojik sermaye arasında istatistiksel olarak anlamlı bir ilişki bulunmuştur. Bu araştırma, güçlü psikolojik sermayeye sahip sağlık çalışanlarının daha iyi duygusal emek düzenlemesi yapabileceğini ve daha az tükenmişlik yaşayabileceğini göstermektedir.

Keywords

Duygusal emek, Tükenmişlik, Psikolojik Sermaye, Diyaliz Üniteleri, Sağlık profesyonelleri

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