ONLINE ALIŞVERİŞ YAPAN TÜKETİCİLERİN DÜZENLEYİCİ UYUMLARININ ALGILANAN DEĞER VE GÜVENE ETKİSİ

Year 2020, Volume: 21 Issue: 2, 371 - 393, 29.01.2021

Asuman Bihter Civelek , Azra Bayraktar

https://doi.org/10.24889/ifede.839815

Abstract

Online alışveriş yapan tüketicilerin düzenleyici odaklar teorisine göre analiz edildiği bu çalışmada tüketici motivasyonları ayrıntılı bir şekilde incelenmiş ve bu motivasyonların güven ve algılanan değer üzerinden davranışsal niyete olan etkisine bakılmıştır. Düzenleyici odaklar teorisine göre motivasyonların temelinde yönelimci ve kaçınmacı olmak üzere iki odak yer almaktadır. Araştırma sonucunda online alışveriş yapan bireylerin yönelimci düzenleyici odağa sahip oldukları görülmüştür. Hedonik motivasyon ile hareket eden bu bireyleri online alışverişe yönlendiren davranışsal niyetleri üzerinden algıladıkları değer ve güvenin anlamlı olumlu etkisinin olduğu sonucuna varılmıştır. Dolayısıyla online perakendecilerin, müşterilerini iyi tanıyarak onların sahip oldukları motivasyonlara göre stratejiler geliştirmeleri önemli olmaktadır.

Keywords

e-ticaret, m-ticaret, düzenleyici odaklar kuramı, Algılanan Değer, Güven

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