THE EFFECT OF VIOLENCE AGAINST 112 EMERGENCY HEALTHCARE PERSONNEL ON JOB SATISFACTION

Year 2023, Volume: 8 Issue: 3, 222 - 230, 29.12.2023

Serpil Dinçler , Nazlı Hölümen , Emel Hülya Yükseloğlu , Itır Erkan

https://doi.org/10.33457/ijhsrp.1388350

Abstract

In this study, the types of violence faced by the healthcare personnel working in the 112 Emergency Health Services and the effect of this situation on the job satisfaction of the healthcare personnel were examined. Questionnaire was applied to 165 emergency healthcare personnel working in Istanbul, between August and October 2021. Demographic information and Hackman and Oldham job satisfaction scale were used in the questionnaire. 80.6% of the participants stated that they were exposed to physical, verbal, psychological or sexual violence. It was determined that 48.7% of the perpetrators were the relatives of the patient and 30.2% were the patients themselves. In addition, it was determined that 78.9% of the attackers were male Significant differences were found between the duration and age of healthcare workers in the institution and their job satisfaction. It has been determined that the job satisfaction of healthcare personnels who are exposed to violence is lower than those who are not exposed to violence. In the state of exposure to violence, the motivation and psychological state of the personnel working in the emergency health services are highly affected, and this has a negative effect on job satisfaction. It is recommended that health managers take measures to protect the health and safety of healthcare personnels and take initiatives to increase job satisfaction.

Keywords

Emergency health services, violence, job satisfaction

Ethical Statement

This study was approved by Ethics Committee of Nişantaşı University (Number: 2020/7, date: 01.04.2020) and necessary permissions were obtained from the Ministry of Health Scientific Research Platform and the institution where the research was conducted.

Thanks

This study was produced from Serpil Dincler’s Master's Thesis carried out under the supervision of Assoc. Prof. Itir Erkan. We would like to thank the institution that gave the study approval and all the healthcare personnels who participated in the study.

References

• Lim, M. C., Jeffree, M. S., Saupin, S. S., Giloi, N., & Lukman, K. A., “Workplace violence in healthcare settings: The risk factors, implications, and collaborative preventive measures”. Annals of Medicine and Surgery, 78, 103727, 2022.
• Erkan, I. & Akbaba, M. “Assessment of the risks of the workplace and the awareness of healthcare professionals”, Medicine Science, 9(4):1027-1031, 2020.
• Kahraman, G., Engin, E., Dülgerler, Ş. & Öztürk, E. “The job satisfaction of intensive care unit nurses and affecting factors”, Dokuz Eylül Üniversitesi, Hemşirelik Yüksekokulu Elektronik Dergisi, 4(1), 12-18, 2011.
• Çakı, B. , Güngörmüş, Z. & Kuşlu, S. (2022). “Development of the outbreak change curve scale: validity and reliability”. Eurasian Journal of Health Sciences, 5 (2), 10-23, 2022.
• Özişli, Ö. “The effect of workplace ostracism on organizational silence and workplace loneliness a study on healthcare workers”, International Journal of Health Services Research and Policy, 7(3), 300-308, 2022.
• Nowrouzi-Kia, B., Chai, E., Usuba, K., Nowrouzi-Kia, B. & Casole, J. “Prevalence of Type II and Type III workplace violence against physicians: A systematic review and meta-analysis”. Int J Occup Environ Med. 10:99–110, 2019.
• Beyazadam, D., Kaya, F., Taşdemir, İ.M. “Alimoglu O. Analysis of physical violence incidents against physicians in Turkey between 2008 and 2018”. Ulus Travma Acil Cerrahi Derg. 28:641-647, 2022.
• Hamzaoglu, N. & Turk, B. “Prevalence of physical and verbal violence against health care workers in Turkey”. Int J Health Serv. 49(4):844–861, 2019.
• Dinçler, S. “The effect of violence against the health personnel working in 112 emergency health services on job satisfaction”. Master's Thesis, İstanbul Yeni Yüzyıl University, Institute of Health Sciences, 2022.
• Balcı, A. “Research in Social Sciences”. Pegem Akademi, 16th Edition, 26-30, Ankara: 2015.
• Coşkun, R., Altunışık, R. & Yıldırım, E. “Research methods in social sciences”, Sakarya Yayıncılık, 10th Edition, 274-281, 2020.
• Altıntaş, N. “Determination violence towards nurses in health care settings”, Master's Thesis, İstanbul University, Institute of Health Sciences, 2006.
• Günay, D. “The factors of violence against women nurses and a survey research”. Master's Thesis, Beykent University, Institute of Social Sciences, 2015.
• Hackman, J.R, Oldham GR. Development of the job diagnostic survey. Journal of Applied Psychology, 60(2): 159-170, 1975.
• Gödelek, E. “Comparison of three different business lines (textile, textile dye, cement) in terms of psycho-social stress factors”, Ph.D. Thesis, Ankara University, Institute of Social Sciences, 1988.
• Tian, K., Xiao, X., Zeng, R., Xia, W., Feng, J., Gan, Y., & Zhou, Y., Prevalence of workplace violence against general practitioners: A systematic review and meta‐analysis. The International Journal of Health Planning and Management, 37(3), 1238-1251, 2022.
• Nowrouzi-Kia, B., Isidro, R., Chai, E., Usuba, K., & Chen, A. “Antecedent factors in different types of workplace violence against nurses: a systematic review”, Aggression and violent behavior, 44, 1-7, 2019.
• Topal E. “Job satisfaction levels of physicians and nurses”, MSc. Thesis, Hacettepe University, Institute of Health Sciences, Department of Psychiatric Nursing, 2008.
• Özişli, Ö. “A research on the reasons of violence in the health sector”, Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi, 8(1), 62-68, 2022.
• Sahebi, A., Golitaleb, M., Moayedi, S., Torres, M., & Sheikhbardsiri, H., “Prevalence of workplace violence against health care workers in hospital and pre-hospital settings: An umbrella review of meta-analyses”. Frontiers in public health,10, 895818, 2022.
• Uğurlu, H. & Şantaş, F. “A study on violence in health”. Hacettepe Sağlık İdaresi Dergisi, 26(2): 305-334, 2023.
• Mohanty, A., Kabi, A., & Mohanty, A. P. “Health problems in healthcare workers: A review”. Journal of family medicine and primary care, 8(8), 2568, 2019.
• Morphet, J., Griffiths, D., Beattie, J., Reyes, D. V., & Innes, K., “Prevention and management of occupational violence and aggression in healthcare: A scoping review”. Collegian, 25(6), 621-632, 2018.
• Rosenthal, L. J., Byerly, A., Taylor, A. D., & Martinovich, Z. “Impact and prevalence of physical and verbal violence toward healthcare workers”. Psychosomatics, 59(6), 584-590, 2018.
• Bahar A, Şahin S, Akkaya Z, Alkayiş M. “Acil serviste çalışan hemşirelerin şiddete maruz kalma durumu ve iş doyumuna etkili olan faktörlerin incelenmesi”. Psikiyatri Hemşireliği Dergisi, 6(2): 57-64, 2015.