Research Article
Year 2018,
Volume: 1 Issue: 1, 39 - 49, 02.07.2018
Abstract
Sektörde eğitim ve takiben yapılan işe alım programları, turizm ve diğer hizmet odaklı sektörler için verilen eğitimlerin özünü oluşturmaktadır. Ancak bu programlar belirli süreler aldığı için katılım yapan öğrenci/yeni mezunlar bir başlangıç yaptıktan sonra çeşitli sebeplerle programdan ayrılarak sonunu getirmeyebilmektedir. Belirli bir işgücü yaratan bu öğrencilerin ani ayrılışları eğitimin verildiği kurumun işgücüne de zarar verebilmekte olup, kurum yöneticilerinin sektörde eğitim programları için öğrenci alım kararlarını verirken planlı olmayan öğrenci kayıp unsurunu da dikkate almaları gerekmektedir. Bu çalışmada hizmet odaklı bir sektörde, ilgili bölümlerin mezunlarının katıldığı iki aşamalı özel bir eğitim programı için bir optimizasyon modeli oluşturulması hedeflenmiştir. İlgili kurumdaki yöneticiler hangi bölümden kaç tane yeni mezunu programa katacaklarına, planlı olmayan ayrılmalar ve işgücü kapasitesi kısıtlarını da göze alarak karar vermek durumundadır. Problemin çözümü için çok ölçütlü karar verme yöntemlerinden hedef programlama tekniğini kullanılmış ve sonuçlar analiz edilerek insan kaynakları yöneticileri için öngörüler elde edilmesi amaçlanmıştır.
References
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(2012), “Determining the number of new employees with learning, forgetting and variable wage with a Newsvendor model in pull systems”, Journal of Intelligent Manufacturing, Volume:23, Number:1, 73-89. Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser Jr., W. E., & Schlesinger, L. A. (1994), “Putting the service-profit chain to work”, Harvard Business Review, Volume: 72 (March-April), 164-174. Hu, W., Lavieri, M. S., Toriello, A., & Liu, X. (2016), “Strategic health workforce planning”, IIE Transactions, Volume: 48, Number: 12, 1127-1138. Johns, N. & McKechnie, M. (1995), “Career demands and learning perceptions of hotel and catering graduates ten years on”, International Journal of Contemporary Hospitality Management, Volume: 7, Number: 5, 9-12. Karatepe, O.M. and Kilie, H. (2007), “Relationships of supervisor support and conflicts in the work-family interface and the selected job outcomes of frontline employees”, Tourism Management, Volume: 28, Number: 1, 238-252. Kusluvan, S., & Kusluvan, Z. (2000), “Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey”, Tourism management, Volume: 21, Number: 3, 251-269. Lam, T., & Ching, L. (2007), “An exploratory study of an internship program: The case of Hong Kong students”, International Journal of Hospitality Management, Volume: 26, Number:2, 336-351. Leslie, D. (1993), “Higher education for hospitality and tourism: A European dimension”, International Journal for Hospitality Management, Volume:12, Number:1, 101-107. Millwood, A. (2007), “The young and the restless”, Nation’s Restaurant News, Volume: 41, Number: 5, 132-133. Pavesic, D., Brymer, R.A., (1990), “Job satisfaction: what’s happening to the young managers?”, Cornell Hotel andRestaurant Administration Quarterly, Volume:30, Number:4, 90–96. Robbins, T. R. (2007), “Managing Service Capacity Under Uncertainty-Unpublished PhD Dissertation” http://personal. ecu. edu/robbinst. Pennsylvania State University-Smeal College of Business. Robbins, T. R., & Harrison, T. P. (2006), “Manpower Planning with Limited Hiring Opportunities”, The Value of Stochastic Modeling (004-0145), Extended Abstract. Rodriguez, C.M. and Gregory, S. (2005), “Qualitative study of transfer of training of student employees in a service industry”, Journal of Hospitality & Tourism Research, Volume: 29, Number: 1, 42-66. Sönmez, D. & Talay-Değirmenci, I. (2018), Workforce Planning for Practical Training Programs in the Hospitality Industry via Multi –Criteria Decision Making and Attrition, Proceedings and Abstracts of 5th International Conference on Social Sciences & Education Research, April 20-22, 2018 Antalya – Turkey, 113-115. Taylor, B. W., Bector, C. R., Bhatt, S. K., & Rosenbloom, E. S. (2015), Introduction to management science, Prentice Hall. Tesone D. V. & Ricci, P. (2005), “Job Competency Expectations for Hospitality and Tourism Employees”, Journal of Human Resources in Hospitality & Tourism, Volume: 4, Number: 2, 53-64. Tobias, A.J., (1996), “Internships, coop experience provide an edge”, Electronic Engineering Times Volume:921, 4–6. Westerman, J.W. and Yamamura, J.H. (2006), “Generational preferences for work environment fit: effects on employee outcomes”, Career Development International, Volume: 12, Number: 2, 150-61. Yan, J. (2003), “Corporate responsibility and the brands of tomorrow”, Journal of Brand Management, Volume: 10, Number: 4/5, 290-302.
Year 2018,
Volume: 1 Issue: 1, 39 - 49, 02.07.2018
Abstract
References
- Alghamdi, D., Nofal, M., & Williams Jr, Q. “Linear Programming Model for Joint-Venture Human Resources Planning. International Journal of Scientific & Engineering Research”, Volume: 7, Number: 4, 669-672. Arlotto, A., Chick, S. E., & Gans, N. (2013), “Optimal hiring and retention policies for heterogeneous workers who learn. Management Science”, Volume: 60, Number:1, 110-129. Barron, P., (2008), "Education and talent management: implications for the hospitality industry", International Journal of Contemporary Hospitality Management, Volume: 20, Number: 7, 730-742. Başaran, K. (2016), Experiential Learning in Tourism Education in the North Cyprus. (Yayımlanmamış Yüksek Lisans Tezi), University of Tampere, School of Education, Finland. Bettencourt, L. A., & Brown, S. W. (1997), “Contact employees: Relationships among workplace fairness, job satisfaction and prosocial behaviours”, Journal of Retailing, Volume:73, Number:1, 39-61. Broadbridge, A.M., Maxwell, G.A. and Ogden, S.M. (2007), “Students’ view of retail employment– key findings from generation Ys”, International Journal of Retail & Distribution Management, Volume: 35, Number: 12, 982-992. Chambers, E.G., Foulton, M., Handfield-Jones, H., Hankin, S.M. & Michaels, E.G. (1998), “The war for talent”, The McKinsey Quarterly, Volume: 3, 44-57. Charnes, A., Cooper, W., & Ferguson, R. (1955), “Optimal Estimation of Executive Compensation by Linear Programming”, Management Science, Volume: 1, Number: 2, 138-151. Cotton, B. (1991), “Graduates who jump off the ladder”, Caterer and Hotelkeeper, Volume:5, Number:30, 25. Deery, M. (2002), “Labour turnover in international hospitality and tourism”, in D’Annunzio-Green, N., Maxwell, G.A. and Watson, S. (Eds), Human Resource Management: International Perspectives in Hospitality and Tourism, Continuum, London. Downes, P. M. (2015), Optimization models and system dynamics simulations to improve military manpower systems, University of Texas at Austin (Doctoral dissertation). Eisner, S.P. (2005), “Managing generation Y”, SAM Advanced Management Journal, Volume: 70, Number: 4, 4-15. Gans, N., & Zhou, Y. P. (2002), “Managing learning and turnover in employee staffing”, Operations Research, Volume: 50, Number: 6, 991-1006. Gass, S. I. (1991), “Military manpower planning models”, Computers & Operations Research, Volume: 18, Issue:1, 65-73. Gaury, E. G. A., Pierreval, H., & Kleijnen, P. C. (2000), “An evolutionary approach to select a pull system among Kanban, Conwip and Hybrid”, Journal of Intelligent Manufacturing, 11, 157–167. Gu, H. (2004, July 28), “Where is tourism education in China going?”, China Tourism News, 3. Huang, Y., Chu, F., Chu, C., & Wang, Y. (2012), “Determining the number of new employees with learning, forgetting and variable wage with a Newsvendor model in pull systems”, Journal of Intelligent Manufacturing, Volume:23, Number:1, 73-89. Heskett, J. L., Jones, T. O., Loveman, G. W., Sasser Jr., W. E., & Schlesinger, L. A. (1994), “Putting the service-profit chain to work”, Harvard Business Review, Volume: 72 (March-April), 164-174. Hu, W., Lavieri, M. S., Toriello, A., & Liu, X. (2016), “Strategic health workforce planning”, IIE Transactions, Volume: 48, Number: 12, 1127-1138. Johns, N. & McKechnie, M. (1995), “Career demands and learning perceptions of hotel and catering graduates ten years on”, International Journal of Contemporary Hospitality Management, Volume: 7, Number: 5, 9-12. Karatepe, O.M. and Kilie, H. (2007), “Relationships of supervisor support and conflicts in the work-family interface and the selected job outcomes of frontline employees”, Tourism Management, Volume: 28, Number: 1, 238-252. Kusluvan, S., & Kusluvan, Z. (2000), “Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey”, Tourism management, Volume: 21, Number: 3, 251-269. Lam, T., & Ching, L. (2007), “An exploratory study of an internship program: The case of Hong Kong students”, International Journal of Hospitality Management, Volume: 26, Number:2, 336-351. Leslie, D. (1993), “Higher education for hospitality and tourism: A European dimension”, International Journal for Hospitality Management, Volume:12, Number:1, 101-107. Millwood, A. (2007), “The young and the restless”, Nation’s Restaurant News, Volume: 41, Number: 5, 132-133. Pavesic, D., Brymer, R.A., (1990), “Job satisfaction: what’s happening to the young managers?”, Cornell Hotel andRestaurant Administration Quarterly, Volume:30, Number:4, 90–96. Robbins, T. R. (2007), “Managing Service Capacity Under Uncertainty-Unpublished PhD Dissertation” http://personal. ecu. edu/robbinst. Pennsylvania State University-Smeal College of Business. Robbins, T. R., & Harrison, T. P. (2006), “Manpower Planning with Limited Hiring Opportunities”, The Value of Stochastic Modeling (004-0145), Extended Abstract. Rodriguez, C.M. and Gregory, S. (2005), “Qualitative study of transfer of training of student employees in a service industry”, Journal of Hospitality & Tourism Research, Volume: 29, Number: 1, 42-66. Sönmez, D. & Talay-Değirmenci, I. (2018), Workforce Planning for Practical Training Programs in the Hospitality Industry via Multi –Criteria Decision Making and Attrition, Proceedings and Abstracts of 5th International Conference on Social Sciences & Education Research, April 20-22, 2018 Antalya – Turkey, 113-115. Taylor, B. W., Bector, C. R., Bhatt, S. K., & Rosenbloom, E. S. (2015), Introduction to management science, Prentice Hall. Tesone D. V. & Ricci, P. (2005), “Job Competency Expectations for Hospitality and Tourism Employees”, Journal of Human Resources in Hospitality & Tourism, Volume: 4, Number: 2, 53-64. Tobias, A.J., (1996), “Internships, coop experience provide an edge”, Electronic Engineering Times Volume:921, 4–6. Westerman, J.W. and Yamamura, J.H. (2006), “Generational preferences for work environment fit: effects on employee outcomes”, Career Development International, Volume: 12, Number: 2, 150-61. Yan, J. (2003), “Corporate responsibility and the brands of tomorrow”, Journal of Brand Management, Volume: 10, Number: 4/5, 290-302.
There are 1 citations in total.
Details
| Primary Language | Turkish |
|---|---|
| Journal Section | Makaleler |
| Authors | |
| Publication Date | July 2, 2018 |
| Acceptance Date | June 28, 2018 |
| Published in Issue | Year 2018 Volume: 1 Issue: 1 |
