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Year 2016, Volume: 2 Issue: 3, 7 - 14, 10.10.2017

Kadir Caner Doğan

Abstract

References

  • Abraham, A (2011), The Parliamentary Ombudsman and Administrative Justice: Shaping the next 50 years, Thursday 13 October 2011, Freshfields Bruckhaus Deringer LLP, London.
  • Adler, M. (2003), A Socio-Legal Approach to Administrative Justice, Administrative Justice, Law & Policy. October, 323-352.
  • Akıncı, M. (1999), Bağımsız İdari Otoriteler ve Ombudsman, Beta Basım Yayın Dağıtım, İstanbul.
  • Altuğ, Y. (2002), Kamu Denetçisi (Ombudsman), İstanbul Üniversitesi Rektörlüğü Yayınları, İstanbul.
  • Anderson, S. (1979), The Ombud and Health Services, Journal of Health And Human Resources Administration. Vol. 2, No. 1 (August), 88-107.
  • Arslan, S. (1986), İngiltere’de Ombudsman Müessesesi, Amme İdaresi Dergisi. Cilt: 19, Sayı: 1, 157-172.
  • Ataman, T. (1993), İngiltere’de Ombudsman Kurumu (İdarenin Parlamento Tarafından Denetimi), Türk İdare Dergisi. Sayı: 400, 217-249.
  • Avşar, B. Z. (2012), Ombudsman: İyi Yönetilen Türkiye İçin Kamu Hakemi, Hayat Yayın Grubu, İstanbul.
  • Büyükavcı, M. (2008), Ombudsmanlık Kurumu, Ankara Barosu Dergisi. Sayı: 4, Güz 10-13.
  • Çakmak, C. (2008), Kamu Denetiminde Kamu Denetçiliği (Ombudsman) Kurumunun Türkiye’de Yeri ve Önemi, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Maliye Anabilim Dalı Maliye Programı Yüksek Lisans Tezi, İzmir.
  • Doğan, K. C. (2014), Postmodern Kamu Yönetimi Anlayışı Çerçevesinde Bir Denetim Paradigması: Ombudsman, Sayıştay Dergisi. Sayı: 94/Temmuz-Eylül, 73-96.
  • Eryıldız, Ü. (2006), Ombudsmanlık: Kamu Denetçiliği Kurumu, (yay. y.), Ankara.
  • Esgün, İ. U. (1996), Ombudsman Kurumunun Türkiye İçin Gerekliliği Üzerine Bir Değerlendirme, Ankara Üniversitesi Hukuk Fakültesi Dergisi. Cilt: 45, Sayı: 1, 251-278.
  • Fendoğlu, H. T. (2010), Kamu Denetçiliği (Ombudsmanlık), SDE Analiz, Aralık, Ankara.
  • Gay, O. (2012), The Ombudsman- the developing role in the UK, 20 November 2012, file:///D:/Users/kadir%20caner/Downloads/SN04832%20(2).pdf, (10.09.2016).
  • Gay, O. (2010), The Parliamentary and Health Service Ombudsman: right of appeal, 27 July 2010, file:///D:/Users/kadir%20caner/Downloads/SN03079%20(1).pdf, (04.05.2016).
  • Giddings, P. (2000), The United Kingdom Health Service Commissioner Schemes, Righting Wrongs: The Ombudsman in Six Continents, ed. Roy Gregory-Philip Giddings, International Institute of Administrative Sciences (IIAS), IOS Press, Amsterdam, 339-354.
  • Giddings, P. (2003), Agencies and the Ombudsman, Parliamentary Accountability: A Study of Parliament and Executive Agencies, ed. Philip Giddings, Palgrave Macmillan, Great Britain, 139-152.
  • Giddings, P. (2004), Great Britain: The British Health Service Ombudsman, Protecting Patients’ Rights?: A Comparative Study of the Ombudsman in Healthcare, ed. Stephen Mackenney, Lars Fallberg, Radcliffe Medical Press, UK, 114-136.
  • Giddings, P. (2008), The Parliamentary Ombudsman: a Classical Watchdog, Parliament’s Watchdogs: At The Crossroads, ed. Oonagh Gay, Barry K Winetrobe, UK Study of Parliament Group, London, 93-104.
  • Gökçe, A. F. (2016), Uygulama Sonuçlarına Göre Yerel Ombudsmanın Gerekliliği, 10. Kamu Yönetimi Sempozyumu-KAYSEM 10, Ed. Zerrin Toprak Karaman, Yunus Emre Özer, İbrahim Güray Yontar, Gökhan Tenikler, Büyükşehir Yönetimi ve İl Yönetiminin Yeni Yüzü, 5 -7 Mayıs 2016, Dokuz Eylül Üniversitesi, İzmir, 745-761.
  • Gregory, R., Hutchhesson, P. (1975), The Parliamentary Ombudsman: A Study in the Control of Administrative Action, George Allen&Unwin, Great Britain.
  • Gregory, Roy, Giddings, P. (2002), The Ombudsman, The Citizen and Parliament: A History of the Office of the Parliamentary Commissioner for Administration and Health Service Commissioners, Politico’s Publishing, London.
  • Gülener, S. (2013), Ombudsman-Yargı İlişkileri ve Yargı Ombudsmanlığı Sistemi: Karşılaştırmalı Bir İnceleme, Akademik İncelemeler Dergisi. Cilt: 8, Sayı: 1, 1-27.
  • Ham, C. (2009), Health Policy in Britain, Palgrave Macmillan, Great Britain.
  • Kerrison, S., Pollock, A. (2001), Complaints as Accountability? The Case of Health Care in the United Kingdom, Public Law. 115-133, http://www.allysonpollock.com/wp-content/uploads/2013/04/PublicLaw_2001_Kerrison_ComplaintsAccountability.pdf, (21.10.2016).
  • Kılıç, B., Bumin, Ç. (1993), İngiltere Ulusal Sağlık Sistemi, Toplum ve Hekim, Ağustos, 32-41.
  • Kirkham, R. (2006), Challenging the Authority of the Ombudsman: The Parliamentary Ombudsman’s Special Report on Wartime Detainees, The Modern Law Review. Vol. 69, No. 5, 792-818.
  • Neff, S. C., Avebury, E. (2000), United Kingdom, Human Rights Commissions and Ombudsman Offices: National Experiences throughout the World, ed. Kamal Hossain vd., Kluwer Law International, Martinus Nijhoff Publishers, Great Britain, 667-689.
  • Özer, Ö. F. (2015), Türkiye Cumhuriyeti Kamu Denetçiliği Kurumunun Örgütsel ve İşlevsel Analizi, Adnan Menderes Üniversitesi Sosyal Bilimler Enstitüsü Siyaset Bilimi ve Kamu Yönetimi Anabilim Dalı, Aydın.
  • Parliamentary and Health Service Ombudsman, http://www.ombudsman.org.uk/about-us, (12.08.2016).
  • Parliamentary and Health Service Ombudsman, Resource Accounts, 2010-11, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/247224/1405.pdf, (11.09.2016).
  • Perry, A. (2016), The Health Service Ombudsman, http://www.dailymail.co.uk/home/index.html, (12.07.2016).
  • Poole, K. P. (1983), United Kingdom, International Handbook of the Ombudsman: Country Surveys, Vol. II, ed. Gerald E. Caiden, Greenwood Press, United State of America, 187-208.
  • Reif, L. C. (2011), Transplantation and Adaptation: The Evolution of the Human Rights Ombudsman, Boston College Third World Law Journal. Vol. 31, Iss. 2, 269-310.
  • Remac, M., Langbroek, P. M. (2016), Ombudsman’s Assessments of Public Administration Conduct: Between Legal and Good Administration Norms, https://www.degruyter.com/downloadpdf/j/nispa.2011.4.issue-2/v10110-011-0005-5/v10110-011-0005-5.xml,(14.07.2016).
  • Remac, M. (2013), Standards of Ombudsman Assessment: A New Normative Concept?, Utrecht Law Review. Vol. 9, Iss. 3 (July), 62-78.
  • Seneviratne, M. (1994), Ombudsmen in the Public Sector, Open University Press, UK.
  • Seneviratne, M. (2002), Ombudsmen: Public Services and Administrative Justice, Butterworths, UK.
  • Smith, M. (2002), Patients’ of Rights-A Comparative Overview, Library of Parliament, 4 February 2002, http://publications.gc.ca/site/archivee-archived.html?url=http://publications.gc.ca/collections/Collection-R/LoPBdP/PRB-e/PRB0131-e.pdf, (07.06.2016).
  • Soyupek, Y. (2014), Türk Yasama Organı Bünyesinde Kamu Denetçiliği Kurumu Tartışmaları, Avrasya Sosyal Ve Ekonomi Araştırmaları Dergisi. Cilt: 1, Sayı: 1, 17-29.
  • Tingle, J. H. (1993), The Allocation Of Healthcare Resources İn The National Health Service İn England: Professional And Legal Issues, Annals of Health Law. Vol. 2 Iss. 1, 195-213.
  • Ünal, F. (2008), Türkiye’de Yerel Yönetimlerin Denetimi ve Yerel Yönetim Ombudsmanı, Gazi Üniversitesi Sosyal Bilimler Enstitüsü Kamu Yönetimi Anabilim Dalı, Ankara.
  • Webster, C. (2002), The National Health Service: A Political History, Oxford University Press, New York. http://www.ombudsman.org.uk/, (13.11.2016). 15

HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY

Year 2016, Volume: 2 Issue: 3, 7 - 14, 10.10.2017

Kadir Caner Doğan

Abstract

Ombudsmanship is an institution of complaints acting against especially poor administration issues of public authorities per public complaints. Ombudsman, equally, is a public administration audit tool. Ombdusman, meaning representative person or attorney of the people, appeared for the first time in the 18th century Sweden. After the Second World War, it has spread to all continents. In present day, ombudsman has a field of application in 150 states in varying levels and formats. In the course of history, ombudsmen of different specialties have appeared due to increasing capacity and activities of the state and the public bureaucracy. The health ombudsmanship that constitute the main theme of this study is among them. This study aims to analyze the establishment, functions and efficiency of the health ombudsman in the United Kingdom. Accordingly, after general information about the concept of ombudsman is given, the historical establishment process of the health ombudsman in the UK, its functions and efficiency are assessed through the selected method of research. The scientific documents on the issue, such as books, articles, conference papers and official institutional documents in Turkish and English languages, are collected, analyzed through content analysis, the findings are deduced and  a conclusion is reached after discussion. The Health Ombudsman in the UK functions as an important tool of Parliament accountability, guarantor of the right to information, and a key democratic institution in charge general health quality in the country. Access to ombudsman for a complaint is extremely easy, fast and systematic.

Keywords

Ombudsman Health Ombudsmanship Audit United Kingdom

References

  • Abraham, A (2011), The Parliamentary Ombudsman and Administrative Justice: Shaping the next 50 years, Thursday 13 October 2011, Freshfields Bruckhaus Deringer LLP, London.
  • Adler, M. (2003), A Socio-Legal Approach to Administrative Justice, Administrative Justice, Law & Policy. October, 323-352.
  • Akıncı, M. (1999), Bağımsız İdari Otoriteler ve Ombudsman, Beta Basım Yayın Dağıtım, İstanbul.
  • Altuğ, Y. (2002), Kamu Denetçisi (Ombudsman), İstanbul Üniversitesi Rektörlüğü Yayınları, İstanbul.
  • Anderson, S. (1979), The Ombud and Health Services, Journal of Health And Human Resources Administration. Vol. 2, No. 1 (August), 88-107.
  • Arslan, S. (1986), İngiltere’de Ombudsman Müessesesi, Amme İdaresi Dergisi. Cilt: 19, Sayı: 1, 157-172.
  • Ataman, T. (1993), İngiltere’de Ombudsman Kurumu (İdarenin Parlamento Tarafından Denetimi), Türk İdare Dergisi. Sayı: 400, 217-249.
  • Avşar, B. Z. (2012), Ombudsman: İyi Yönetilen Türkiye İçin Kamu Hakemi, Hayat Yayın Grubu, İstanbul.
  • Büyükavcı, M. (2008), Ombudsmanlık Kurumu, Ankara Barosu Dergisi. Sayı: 4, Güz 10-13.
  • Çakmak, C. (2008), Kamu Denetiminde Kamu Denetçiliği (Ombudsman) Kurumunun Türkiye’de Yeri ve Önemi, Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Maliye Anabilim Dalı Maliye Programı Yüksek Lisans Tezi, İzmir.
  • Doğan, K. C. (2014), Postmodern Kamu Yönetimi Anlayışı Çerçevesinde Bir Denetim Paradigması: Ombudsman, Sayıştay Dergisi. Sayı: 94/Temmuz-Eylül, 73-96.
  • Eryıldız, Ü. (2006), Ombudsmanlık: Kamu Denetçiliği Kurumu, (yay. y.), Ankara.
  • Esgün, İ. U. (1996), Ombudsman Kurumunun Türkiye İçin Gerekliliği Üzerine Bir Değerlendirme, Ankara Üniversitesi Hukuk Fakültesi Dergisi. Cilt: 45, Sayı: 1, 251-278.
  • Fendoğlu, H. T. (2010), Kamu Denetçiliği (Ombudsmanlık), SDE Analiz, Aralık, Ankara.
  • Gay, O. (2012), The Ombudsman- the developing role in the UK, 20 November 2012, file:///D:/Users/kadir%20caner/Downloads/SN04832%20(2).pdf, (10.09.2016).
  • Gay, O. (2010), The Parliamentary and Health Service Ombudsman: right of appeal, 27 July 2010, file:///D:/Users/kadir%20caner/Downloads/SN03079%20(1).pdf, (04.05.2016).
  • Giddings, P. (2000), The United Kingdom Health Service Commissioner Schemes, Righting Wrongs: The Ombudsman in Six Continents, ed. Roy Gregory-Philip Giddings, International Institute of Administrative Sciences (IIAS), IOS Press, Amsterdam, 339-354.
  • Giddings, P. (2003), Agencies and the Ombudsman, Parliamentary Accountability: A Study of Parliament and Executive Agencies, ed. Philip Giddings, Palgrave Macmillan, Great Britain, 139-152.
  • Giddings, P. (2004), Great Britain: The British Health Service Ombudsman, Protecting Patients’ Rights?: A Comparative Study of the Ombudsman in Healthcare, ed. Stephen Mackenney, Lars Fallberg, Radcliffe Medical Press, UK, 114-136.
  • Giddings, P. (2008), The Parliamentary Ombudsman: a Classical Watchdog, Parliament’s Watchdogs: At The Crossroads, ed. Oonagh Gay, Barry K Winetrobe, UK Study of Parliament Group, London, 93-104.
  • Gökçe, A. F. (2016), Uygulama Sonuçlarına Göre Yerel Ombudsmanın Gerekliliği, 10. Kamu Yönetimi Sempozyumu-KAYSEM 10, Ed. Zerrin Toprak Karaman, Yunus Emre Özer, İbrahim Güray Yontar, Gökhan Tenikler, Büyükşehir Yönetimi ve İl Yönetiminin Yeni Yüzü, 5 -7 Mayıs 2016, Dokuz Eylül Üniversitesi, İzmir, 745-761.
  • Gregory, R., Hutchhesson, P. (1975), The Parliamentary Ombudsman: A Study in the Control of Administrative Action, George Allen&Unwin, Great Britain.
  • Gregory, Roy, Giddings, P. (2002), The Ombudsman, The Citizen and Parliament: A History of the Office of the Parliamentary Commissioner for Administration and Health Service Commissioners, Politico’s Publishing, London.
  • Gülener, S. (2013), Ombudsman-Yargı İlişkileri ve Yargı Ombudsmanlığı Sistemi: Karşılaştırmalı Bir İnceleme, Akademik İncelemeler Dergisi. Cilt: 8, Sayı: 1, 1-27.
  • Ham, C. (2009), Health Policy in Britain, Palgrave Macmillan, Great Britain.
  • Kerrison, S., Pollock, A. (2001), Complaints as Accountability? The Case of Health Care in the United Kingdom, Public Law. 115-133, http://www.allysonpollock.com/wp-content/uploads/2013/04/PublicLaw_2001_Kerrison_ComplaintsAccountability.pdf, (21.10.2016).
  • Kılıç, B., Bumin, Ç. (1993), İngiltere Ulusal Sağlık Sistemi, Toplum ve Hekim, Ağustos, 32-41.
  • Kirkham, R. (2006), Challenging the Authority of the Ombudsman: The Parliamentary Ombudsman’s Special Report on Wartime Detainees, The Modern Law Review. Vol. 69, No. 5, 792-818.
  • Neff, S. C., Avebury, E. (2000), United Kingdom, Human Rights Commissions and Ombudsman Offices: National Experiences throughout the World, ed. Kamal Hossain vd., Kluwer Law International, Martinus Nijhoff Publishers, Great Britain, 667-689.
  • Özer, Ö. F. (2015), Türkiye Cumhuriyeti Kamu Denetçiliği Kurumunun Örgütsel ve İşlevsel Analizi, Adnan Menderes Üniversitesi Sosyal Bilimler Enstitüsü Siyaset Bilimi ve Kamu Yönetimi Anabilim Dalı, Aydın.
  • Parliamentary and Health Service Ombudsman, http://www.ombudsman.org.uk/about-us, (12.08.2016).
  • Parliamentary and Health Service Ombudsman, Resource Accounts, 2010-11, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/247224/1405.pdf, (11.09.2016).
  • Perry, A. (2016), The Health Service Ombudsman, http://www.dailymail.co.uk/home/index.html, (12.07.2016).
  • Poole, K. P. (1983), United Kingdom, International Handbook of the Ombudsman: Country Surveys, Vol. II, ed. Gerald E. Caiden, Greenwood Press, United State of America, 187-208.
  • Reif, L. C. (2011), Transplantation and Adaptation: The Evolution of the Human Rights Ombudsman, Boston College Third World Law Journal. Vol. 31, Iss. 2, 269-310.
  • Remac, M., Langbroek, P. M. (2016), Ombudsman’s Assessments of Public Administration Conduct: Between Legal and Good Administration Norms, https://www.degruyter.com/downloadpdf/j/nispa.2011.4.issue-2/v10110-011-0005-5/v10110-011-0005-5.xml,(14.07.2016).
  • Remac, M. (2013), Standards of Ombudsman Assessment: A New Normative Concept?, Utrecht Law Review. Vol. 9, Iss. 3 (July), 62-78.
  • Seneviratne, M. (1994), Ombudsmen in the Public Sector, Open University Press, UK.
  • Seneviratne, M. (2002), Ombudsmen: Public Services and Administrative Justice, Butterworths, UK.
  • Smith, M. (2002), Patients’ of Rights-A Comparative Overview, Library of Parliament, 4 February 2002, http://publications.gc.ca/site/archivee-archived.html?url=http://publications.gc.ca/collections/Collection-R/LoPBdP/PRB-e/PRB0131-e.pdf, (07.06.2016).
  • Soyupek, Y. (2014), Türk Yasama Organı Bünyesinde Kamu Denetçiliği Kurumu Tartışmaları, Avrasya Sosyal Ve Ekonomi Araştırmaları Dergisi. Cilt: 1, Sayı: 1, 17-29.
  • Tingle, J. H. (1993), The Allocation Of Healthcare Resources İn The National Health Service İn England: Professional And Legal Issues, Annals of Health Law. Vol. 2 Iss. 1, 195-213.
  • Ünal, F. (2008), Türkiye’de Yerel Yönetimlerin Denetimi ve Yerel Yönetim Ombudsmanı, Gazi Üniversitesi Sosyal Bilimler Enstitüsü Kamu Yönetimi Anabilim Dalı, Ankara.
  • Webster, C. (2002), The National Health Service: A Political History, Oxford University Press, New York. http://www.ombudsman.org.uk/, (13.11.2016). 15
There are 44 citations in total.

Details

Primary Language English
Subjects Health Care Administration
Journal Section Orginal Research
Authors

Kadir Caner Doğan

Publication Date October 10, 2017
Published in Issue Year 2016 Volume: 2 Issue: 3

Cite

APA Doğan, K. C. (2017). HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY. Journal of International Health Sciences and Management, 2(3), 7-14.
AMA Doğan KC. HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY. Journal of International Health Sciences and Management. October 2017;2(3):7-14.
Chicago Doğan, Kadir Caner. “HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY”. Journal of International Health Sciences and Management 2, no. 3 (October 2017): 7-14.
EndNote Doğan KC (October 1, 2017) HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY. Journal of International Health Sciences and Management 2 3 7–14.
IEEE K. C. Doğan, “HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY”, Journal of International Health Sciences and Management, vol. 2, no. 3, pp. 7–14, 2017.
ISNAD Doğan, Kadir Caner. “HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY”. Journal of International Health Sciences and Management 2/3 (October 2017), 7-14.
JAMA Doğan KC. HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY. Journal of International Health Sciences and Management. 2017;2:7–14.
MLA Doğan, Kadir Caner. “HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY”. Journal of International Health Sciences and Management, vol. 2, no. 3, 2017, pp. 7-14.
Vancouver Doğan KC. HEALTH OMBUDSMAN IN THE UNITED KINGDOM: ESTABLISHMENT, FUNCTIONS, AND EFFICIENCY. Journal of International Health Sciences and Management. 2017;2(3):7-14.
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