他们真的资格过高吗？员工对所认为的资格过高的评价

Year 2024, Volume: 9 Issue: 1, 73 - 85, 30.04.2024

Emre Yaşar , Nesrin Aydın Alakuş

https://doi.org/10.31822/jomat.2024-9-1-73

Abstract

本研究旨在探讨酒店业员工对其超额资质的自我认知、导致超额资质的因素，以及经理和同事对超额资质员工的态度和行为。为实现研究目标，本研究采用了定性研究方法，通过人员访谈来收集数据。在访谈过程中，向员工提出了四个主要问题。研究人员采用了主题分析法来研究参与者对问题的回答。 根据对多选题回答的检查，确定了八个不同的主题。分析结果表明，相当一部分员工认为自己胜任不了自己的职位。员工认为自己资质过高主要受教育、经验和外语水平等因素的影响。就员工而言，这一属性使他们有别于同龄人。此外，相当一部分员工的上司和同事也经常认为他们的资历过高。总之，除一名参与者外，大多数参与者都表现出明显的超资历倾向。员工在追求超资历的过程中会参与各种活动来提高自己的资历。这些活动包括提高学历、参加职业培训项目、获得与工作相关的认证、参加研讨会和提高外语水平。在更广泛的背景下，有一种通过促进高等教育和外语水平来提高员工超额资质的概念。

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Are they really overqualification? Evaluation of perceived overqualification by the employees

Abstract

This study aimed to examine the self-perception of hotel industry employees regarding their overqualification, the factors that contribute to overqualification, and the attitudes and behaviors of managers and colleagues towards overqualified employees. To achieve the research objective, a qualitative research approach was used, involving interviews with personnel to collect data. During the interviews, employees were asked four main questions. Thematic analysis was used to examine the participants' responses to the inquiries. Eight distinct themes were identified based on the examination of responses to the multiple-choice questions. The analysis revealed that a significant portion of employees felt they were overqualified for their roles. The perception of employees as overqualified is primarily influenced by factors such as education, experience, and foreign language proficiency. As per employees, this attribute distinguishes them from their peers. Moreover, a substantial portion of the workforce often perceives individuals to have excessive qualifications, as observed by their supervisors and peers. In conclusion, most participants, except for one, demonstrated a clear preference for overqualification. Employees engage in activities to enhance their qualifications in their pursuit of overqualification. These activities involve enhancing their education, enrolling in vocational training programs, obtaining work-related certifications, attending seminars, and improving their foreign language proficiency. In a broader context, there is a concept of improving employee overqualification by promoting higher education and foreign language proficiency.

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Keywords

Perceived Overqualification, Employees, Tourism, Hotel Businesses

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