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EMLAK DAİRESİNDE İŞ SÜREÇLERİNİN TASARIM DÜŞÜNCESİYLE YENİDEN ORGANİZASYONU

Year 2020, Volume: 2 Issue: 2, 27 - 37, 15.01.2021

Abstract

Emlak Müdürlüğü’nde belediyenin sahip olup gayrimenkullerle ilgili sayısız giren ve çıkanla kaotik bir ortamda hizmet verilmeye çalışılmaktadır. Bu da ciddi bir verimlilik problemi içermektedir. Kaotik ortamın ardındaki problemi ortaya çıkartıp, vatandaşın gayrimenkul ile ilgili bilgiye erişimi ve işlem yapmasına sağlayacak sistemi hızlı ve güvenli şekilde artırmaya yönelik çözüm arandı. Tasarım düşüncesi inovasyon sürecinden faydalanıldı. Metodolojide 4 aşamada sorunu bulmayı ve çözüme ulaşmayı sağlamakta: görmek-anlamak-yapmak-test etmek. İlk aşamada paydaşların çalıştığı ortamda mülakat yapılarak ve gözlemlenerek sorunlara ortaya kondu. İkinci aşamada sorunlar gruplandı ve çözümler üretildi. Üçüncü aşamada seçilen fikir olan akışın düzenlenmesi üzerine prototipler kurgulandı. Dördüncü aşamada hem kâğıt hem de davranışsal prototipler üzerinden paydaşlardan geri dönüşüm alındı.

References

  • Beverly R I. (2013). Design Thinking for Entrepreneurs and Small Businesses: Putting the Power of Design to Work. A press. Blank, S., (2013). “Why the Lean Start-Up Changes Everything”. Harvard Business Review, 4(2), 34-40. Brown, T. (2008). “Design Thinking”. Harvard Business Review. 5(3), 56-65 Brown T. (2009). “Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation”, New York: Harper Business. Hulme, T. (2010). 12 Ways To Add Design Thinking Intı Your Project. http://www.ted.com/talks/emily_pilloton_teaching_design_for_change.html Kelley, T. (2005). The Ten Faces of Innovation. Doubleday. Kelley, T. ve Kelly, D. (2014), Yaratıcı Özgüven, İstanbul: Optimist yayınları. Klein, L.(2013). UX for Lean Startups: Faster, Smarter User Experience Research and DesignHardcover. O'Reilly Media. Kumar, V. (2012), 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization, Chicago: Wiley. Liedtka J., Ogilvie, T. (2011). Designing for Growth. Columbia Business School. Liedtka, J., King, A. ve Bennett, K. (2014), Solvıng Problems With Design Thinking, New York: Columbia Business School. Liedtka, J. King, A., Bennett.K. (2013). Solvıng Problems With Design Thinking. Columbia Business School. Luma İnstitute (2012). Human Centred Design. Luma Institute Luma Institute. (2014). “Innovation of Taxanomy”, Harvard Business Review, Ocak/Şubat sayısı. Neumeier, M. 2009. The Designful company. New Riders Pink, D. (2006). A Whole New Mind. Riverhead Trade Parsons, T. (2009). Thinking: Objects Contemporary Approaches to Product Design Published by AVA Publishing SA. Pink, D. (2014). Metaphor Marketing. http://Www.Fastcompany.Com/33672/Metaphor-Marketing. Ries, E. (2011). Lean Startup. Crown Business Sara L. Beckman, C., Barry, M. (2013). Innovation as a Learning Process: Embedding Design Thinking. Standford Design School (2009). d.school bootcamp bootleg. Stanford Design School (2014). Design Thinking Virtual Crash Course http://www.youtube.com/watch?v=-FzFk3E5nxM
Year 2020, Volume: 2 Issue: 2, 27 - 37, 15.01.2021

Abstract

References

  • Beverly R I. (2013). Design Thinking for Entrepreneurs and Small Businesses: Putting the Power of Design to Work. A press. Blank, S., (2013). “Why the Lean Start-Up Changes Everything”. Harvard Business Review, 4(2), 34-40. Brown, T. (2008). “Design Thinking”. Harvard Business Review. 5(3), 56-65 Brown T. (2009). “Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation”, New York: Harper Business. Hulme, T. (2010). 12 Ways To Add Design Thinking Intı Your Project. http://www.ted.com/talks/emily_pilloton_teaching_design_for_change.html Kelley, T. (2005). The Ten Faces of Innovation. Doubleday. Kelley, T. ve Kelly, D. (2014), Yaratıcı Özgüven, İstanbul: Optimist yayınları. Klein, L.(2013). UX for Lean Startups: Faster, Smarter User Experience Research and DesignHardcover. O'Reilly Media. Kumar, V. (2012), 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization, Chicago: Wiley. Liedtka J., Ogilvie, T. (2011). Designing for Growth. Columbia Business School. Liedtka, J., King, A. ve Bennett, K. (2014), Solvıng Problems With Design Thinking, New York: Columbia Business School. Liedtka, J. King, A., Bennett.K. (2013). Solvıng Problems With Design Thinking. Columbia Business School. Luma İnstitute (2012). Human Centred Design. Luma Institute Luma Institute. (2014). “Innovation of Taxanomy”, Harvard Business Review, Ocak/Şubat sayısı. Neumeier, M. 2009. The Designful company. New Riders Pink, D. (2006). A Whole New Mind. Riverhead Trade Parsons, T. (2009). Thinking: Objects Contemporary Approaches to Product Design Published by AVA Publishing SA. Pink, D. (2014). Metaphor Marketing. http://Www.Fastcompany.Com/33672/Metaphor-Marketing. Ries, E. (2011). Lean Startup. Crown Business Sara L. Beckman, C., Barry, M. (2013). Innovation as a Learning Process: Embedding Design Thinking. Standford Design School (2009). d.school bootcamp bootleg. Stanford Design School (2014). Design Thinking Virtual Crash Course http://www.youtube.com/watch?v=-FzFk3E5nxM
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Details

Primary Language Turkish
Journal Section Articles
Authors

Mustafa Akın

Publication Date January 15, 2021
Published in Issue Year 2020 Volume: 2 Issue: 2

Cite

APA Akın, M. (2021). EMLAK DAİRESİNDE İŞ SÜREÇLERİNİN TASARIM DÜŞÜNCESİYLE YENİDEN ORGANİZASYONU. Kamu Yönetimi Ve Teknoloji Dergisi, 2(2), 27-37.