Hastanede Çalışan Güvenlik Görevlilerinin Şiddete Maruz Kalma ile Tükenmişlik Durumları Arasındaki İlişki

Year 2018, Volume: 10 Issue: 2, 153 - 159, 15.08.2018

Cuneyt Ardic , Guzin Zeren Ozturk , Oguzer Usta

https://doi.org/10.18521/ktd.339246

Cited By: 1

Abstract

Amaç: Tükenmişliğin etkisi her meslek grubunda gösterilmiştir. Sağlık sektöründe çalışan güvenlik güçleri
gerek iş yükü, gerekse şiddete maruz kalmaları nedeniyle diğer sektörlere göre
daha fazla risk altındadır. Bu çalışmada hastanede çalışmakta olan güvenlik
görevlilerinin tükenmişlik düzeylerinin şiddet görme
durumları ve diğer faktörlerle ilişkisi araştırılmıştır.

Gereç ve Yöntem: Çalışmamız 2017 yılı Nisan-Haziran ayları arasında 3 farklı
ilden 6 hastanede yapılmıştır.  Çalışmada
amacına uygun olarak hazırlanan sosyo-demografik özelliklere ve Tükenmişlik Sendromuna sebep olabileceği düşünülen değişkenlere
yönelik 15 sorudan oluşan bir anket ile katılımcıların tükenmişlik düzeyini
belirlemek için Maslach tükenmişlik ölçeği araştırmacılar tarafından yüz yüze
görüşme yöntemi ile uygulanmıştır. Veriler SPSS 20.0 paket
programında değerlendirilmiştir. p<0,05 anlamlı olarak alınmıştır.

Bulgular: Çalışmaya hastanede çalışan 215 güvenlik görevlisi
katılmıştır. Katılımcıların şiddet görme durumları değerlendirildiğinde %65,5’i
(n=141) son bir yılda 3 veya daha fazla sözlü şiddete, %40,9’u (n=88) son bir
yılda 3 veya daha fazla fiziksel şiddete maruz kalmıştı.Son
1 yıl içinde sözlü ve fiziksel şiddete maruz kalanların Maslach Duygusal
tükenme puanları arasında ilişki bulunmuştur. (p<0.05)

Son 1 yıl içinde fiziksel şiddete maruz
kalanlarda Maslach Duyarsızlaşma puanı arasında ilişki varken (p<0.05) sözlü şiddete maruz kalanlarda fark bulunamamıştır. (p>0.05)

Sonuç: Hastanede çalışan güvenlik görevlerinin şiddetle karşılaşma
sıklıkları arttığında tükenmişlik durumlarının da arttığını saptadık. Bu
nedenle güvenlik görevlilerinin şiddet ile başa çıkma ve iletişim konularında eğitim almaları ve periyodik muayene
kapsamında psikolojik değerlendirilme yapılmasını önermekteyiz.

Keywords

Tükenmişlik, Güvenlik Görevlileri, Şiddet

The Relationship between the Situation of Being Exposed to Violence and the Burnout in Security Guards Working in the Hospital

Abstract

Objective: Burn-out affect was
shown every occupational groups. Security guards at hospitals
are at more risk because of their exposure to violence and their workload. The
aim of this study was to investigate the relationship between the situation of
being exposed to violence and the burnout in security guards at hospitals.

Methods: Study was performed between April and June 2017 at 6 hospitals
from 3 different cities in Turkey. A self-report questionnaire was performed
and filled by participants with face-to-face interaction. Questionnaire was
consisting of 15 items towards variables that might
cause burn-out syndrome and sociodemographic variables. Maslach Burnout
Inventory was used to measure burn-out level of the participants. Statistical
analyses were performed using SPSS. P < 0.05 was statistically significant.

Results: Participants were 215 security guards. 65.5 % (n=141) were exposed to verbally violent and 40.9 % (n=88) were
exposed to physically violent acts during the past 12 months three times or
more. There was statistically significant relation between exposure to verbal
or physical violence in last year and Maslach
emotional exhaustion scores. There was significant relation between Maslach
depersonalization scores of the security guards who exposed to physical
violence in last year, but it was not significantly at whom exposed to verbal violence in last year.

Conclusions: We found that as
burn-out increased with exposure to violence. Therefore we suggest that
security guards need to be educated about coping with violence and
communication; also should evaluated physiologically
within periodic examination. 

 

Keywords

Burnout, Health Occupations, Violence

References

• References 1- Ergin, C. Adaptation of Maslach Burnout Inventory for Turkish Nurses and physicians. Ankara: VII. National Physicology Congress Scientific Publications; 1992 2- Maslach C, Jackson SE, Leiter MP. MBI: The Maslach Burnout Inventory manual. Palo Alto, CA: ConsultingPsychologistsPress;1997 3-Burke RJ, Greenglass ER. A longitudinalexamination of the Cherniss model of psychologicalburnout. SocSciMed 199; 40:1357-63. 4-Neveu JP. Jailed resources: Conservation of resources theory as applied to burnout among prison guards. J Organ Behav. 2007;28: 21-42. 5-Öztürk G. Çetin M. Yıldıran N. Türk YZ. Fedai T. Burnout and job satısfactıon levels of physıcıans. Anatol J ClinInvestig 2012;6:239-45. 6- Zhang B, ZhangLi, Zhang N. Research on the relationship between job burnout and turnover intention among clinical nurses born in the 80s. J Clin Nurs 2013;28:16–8. 7-DiMartino V, Hoel H, Cooper CL. Preventingviolenceandharassment in theworkplace. European foundation for the ımprovement of living and working conditions, Dublin; 2003 8-Beech B, Leather P. Workplace violence in the healthcare sector: a review of staff training and integration of training evaluation models. AggressionViolentBehav 2006;11:27–43. 9-Webster S, Patterson A, Hoare J, O’Loughlin A. Violence at work: findings from the 2005/06 and 2006/07 British CrimeSurvey. HSE; 2008. 10-Collins PA, Gibbs CC. Stress in policeofficers: a study of theorigins, prevalence and severity of stress-related symptoms with in a county police force. OccupMed 2003;53:256–64. 11- Andrew ME, McCanlies EC, Burchfield CM, Charles L, HartleyTA. Et al Hardiness and psychological distress in a cohort of police officers. Int J EmergMent Health 2008;10:137–48. 12-Santos A, Leather P, Dunn J, Zarola A. Genderdifferences in exposuretoco-worker and public-initiated violence: assessingtheimpact of work-related violence and aggression in policework. Work Stress 2009;23:137–54 13- Maslach C, Jackson SE. Themeasurement of experienced burnout J Organ Behav 1981;2:99-113. 14-G Günseli. Burnout Syndrome in a Group of Primary School Teachers. Turkiye Klinikleri J MedSci 2011;31:602-8. 15-Öztürk A, Tolga Y, Şenol V, Günay O. Evaluation of burnout levels of health managers in Kayseri city. Erciyes Medical Journal 2008;30:92-9. 16-Kavlu İ, Pınar R. Effects of job satisfaction and burnout on quality of life in nurses who work in emergency services. Turkiye Klinikleri J MedSci 2009;29:1543-55. 17-Ünal S, Karlıdağ R, Yoloğlu S. Relationships between burnout, job satisfaction and life satisfaction in physicians. J Clin Psy. 2001; 4: 113-8. 18-Violence against health workers, World Health Organisation http://www.who.int/violence_injury_prevention/violence/workplace/en/ 19-Aydin B.Violencea gainst general practitioners in Turkey. J Interpers Violence 2009;24: 1980-95 20-Ergün FS, Karadakovan A. Violence towards nursing staff in emergency departments in one Turkishcity. IntNursRev 2005; 52: 154-60. 21-Leino TM, Selin R, Summala H, Virtanen M. Violence and psychological distress among policeofficers and security guards. Occup Med 2011;61: 400-6. 22- Nicolien K, Euwema M, Schaufeli W. Burnout job stress and violent behaviour among Dutch police officers. Work&Stress 1999;13: 326-40 23-Erol A. Burnout and job satisfaction among emergency department staff. J Clin Psy 2012;15:103-10. 24-Chen S.Work place violence and its effect on burnout and turn over at tempt among Chinese medical staff. Archives of environmental & occupational health 2016;71: 330-7. 25-Zhang Y, Liu YY, Wang Y. The study on job burn out status among physicians from large or middle-sized hospitals in Inner Mongolia. Chinese Journal of SocialMedicine. 2011;28: 343–5. 26-Zhu W, Lou XP, Wang ZM. The study of construct validity and reliability of the Maslach Burnout Inventory-General Survey (MBI-GS) for nurse. Chin J of Behavioral Med Sci. 2007;16 :849–51.