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ESENLİK (WELL-BEING) VE ÇATIŞMAYI ELE ALIŞ TARZI

Year 2007, , 61 - 82, 10.01.2007
https://doi.org/10.14783/maruoneri.684716

Abstract

Bu çalışmada esenlik ile çatışmayı ele alış tarzları arasındaki ilişki İncelenmektedir. Çatışmayı ele alış tarzları işbirliği yapma, uzlaşma, güç kullanma, uyma ve kaçınma olarak beş boyut içerisinde ele alınmaktadır, incelemelerde beş farklı çatışmayı ele alış tarzı ile esenlik arasında bir ilişkinin olup olmadığı test edilmektedir. Bu amaçla esenlik faktörleri ile çatışmayı ele alış tarzları faktörleri arasında korelasyon analizi uygulanmıştır. Elde edilen sonuçlar iki değişken arasında anlamlı ilişkilerin olduğunu göstermektedir. Ayrıca, incelemelerde deneklerin cinsiyet, yaş, medeni durum, eğitim düzeyi, çalışma hayatındaki ve iş yerindeki kıdem, görev yaptığı departman, çalıştığı sektör açısından çatışmayı ele alış tarzı ile esenlik arasındaki ilişkiye de bakılmıştır. Toplam 330 geçerli anket toplanmıştır.

References

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  • [3] Schermerhorn, J.R.Jr., Hıınt, G.J. & Osborn, N.R. (1997). Organizational Behavior. 6th Ed. New York: John Wiley & Sons.
  • [4] Bodtker, M.A. & Jameson, K.J. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12(3), 259-275.
  • [5] Wang, C.L.; Lin, X. & Chan, K.1C.A. (2005). Conflict Handling Styles in International Joint Ventures: A Cross- cultural and Cross-national Comparison. Management InternationalReview, 45(1), 3.
  • [6] Brodbeck, F.C.; Kerschreiter, R.; Mojzisch, A.; Frey, D. & Schulz-Hardt, S. (2002). The dissemination of critical, unshared information in decision-making groups: The effects of pre-discussion dissent. European Journal of Social Psychology, 32(1), 35-56.
  • [7] Nemeth, C. (1986). Differential contributions of majority and minority influence processes. Psyclıological Review, 93(1), 10-20.
  • [8] De Dreu, C.K.W. & Weingart, L.R. (2003). Toward a contingency theory of conflict and performance in groups and organizational teams. (Eds.: West, M.A.; Tjosvold, D. & Srnith, K.). International handbook of organizational teaımvork and cooperalive vvorking. Chichester, UK: Wiley, 151-166.
  • [9] Tjosvold, D. (1998). Cooperative and competitive goal approach to conflict: Accomplishments and challenges. Applied Psychology: An International Review, 4(1), 285- 342.
  • [10] De Dreu, C.K.W. & Weingart, L.R. (2003). Task versus relationship conflict, team member satisfaction, and team effectiveness: A meta-analysis. Journal of Applied Psychology, 88(4), 741-749.
  • [11] Sirnons, T.L. & Peterson, R.S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology’, 85(1), 102-111.
  • [12] Akkirman, A.D. (1998). Etkin Çatışma Yönetimi ve Müdahale Stratejileri. Dokuz Eylül Üniversitesi İ.İ.B.F. Dergisi, 11(1), 2.
  • [13] Eren, E. (2004). Örgütsel Davranış ve Yönetim Psikolojisi. İstanbul: Beta Yay.
  • [14] Pondy, L. (1967). Organizational conflict: Concepts and models. Administrative Science Ouarterly, 17(2), 296-320
  • [15] Kozan, M.K. (1997). Culture and conflict management: A theoretical framework. International Journal of Conflict Management, 8(4), 338-360.
  • [16] Dijkstra, M.T.M.; Van Dierendonck, D.; Evers, A. & De Dreu, C.K.W. (2005). Conflict and well-being at work: The moderating role of personality. Journal of Managerial Psychology, 20(2), 87-104.
  • [17] Schmidt, S.M., & Kogan, T. A. (1972). Conflict: Toward conceptual clarity. Administrative Science Quarterly, 17(3), 359-370.
  • [18] Wall, J. & Callister, R. (1995). Conflict and its management. Journal of Management, 21(3), 515-558.
  • [19] Frone, M.R. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5(1), 246-255.
  • [20] Warr, P. (1990) The measurement of well-being and orther aspects of mental health. Journal of Occupational Psychology. 63(3), 193-210)
  • [21] Diener, E.; Oishi, S. & Lucas, R.E. (2003). Personality, culture and subjective well-being: emotional and cognitive evaluations of life, Annual Review of Psychology, 54(1), p.403-425.
  • [22] Rainey, D.W. (1995). Stress, burnout and intention to terminate among umpires, Journal of Sport Behavior, 18(4), P.312-23.
  • [23] Richardsen, A.M.; Burlce, R.J. & Leiter, M.P. (1992). Occupational demands, psychological burnout and anxiety among hospital personnel in Norway. Anxiety, Stress, and Coping, 5(1), 55-68.
  • [24] Van der Doef, M. & Maes, S. (1999). The job-demand control (support) model and psychological well-being: a review of 20 years of empirical research, Work and Stress, 13(1), 87-114.
  • [25] Spector, P.E. & Jex, S.M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(1), 356-367.
  • [26] Spector, P.E.; Chen, P.Y. & O'ConnelI, B.J. (2000). A longitudinal study of relations between job stressors and job strains while controlling for prior negative affectivity and strains. Journal of Applied Psychology, 85(2), 211-218.
  • [27] Beehr, T.A.; Drexler, J.A. & Faulkner, S. (1997). Working in small family businesses: Empirical comparisons to non- family businesses. Journal of Organizational Behavior, 18(3), 297-312.
  • [28] Shirom, A. & Mayer, A. (1993). Stress and strain among union lay offıcials and rank-an-file members. Journal of Organizational Behavior, 14(5), 401-413.
  • [29] Leiter, M.P. (1991). Coping patterns as predictors of burnout: The function of control and escapists coping patterns. Journal of Organizational Behavior, 12(2), 123- 144.
  • [30] Brondolo, E.; Masha, R.; Stores, J.; Stockhammer, T.; Tunick, W.; Melhado, E. & Karlin, W.A. (1998). Journal of Applied Social Psychology, 28( 1), 2089-2118.
  • [31] Taylor, A.; Daniel, J.V.; Leith, L. & Burke, R.J. (1990). Perceived stress, psychological burnout and paths to turnover intentions among sport offıcials. Applied Sport Psychology, 2(1), 84-97.
  • [32] Newton, T.J. & Keenan, A. (1985). Coping withwork- related stres. Human Relations, 38(2), 107-126.
  • [33] Parkes, K.R. (1986). Coping in stressful episodes: the role of individual differences, environmental factors and situational characteristics. Journal of Personality and Social Psychology, 51(1), 1277-1292.
  • [34] Coyne, J.C. (1976). Depression and the responses of others. Journal of Abnormal Psychology, 85(1), 186-193.
  • [35] Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal studies in organizational stress research: A review of the literatüre with reference to methodological issues. Journal of Occupational Health Psychology, 2(1), 145-169.
  • [36] De Dreu, C.K.W.; Dierendonck, D.V. & Dijkstra, M.T.M. (2004). Conflict at Work and individual Well-Being. International Journal of Conflict Management, 15(1), 6-23.
  • [37] Cooper, C. L. & Marshall, J. (1976). Occupational sources of stress: A review of the literatüre relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49(3), 11-28.
  • [38] Farrell, D. & Rusbult, C.E. (1981). Exchange variables as predictors of job satisfaction, job commitment, and turnover: The iınpact of rewards, costs, alternatives, and investments. Organizational Behavior and Human Decision Processes, 28(1), 78-95.
  • [39] Robinson, S.L. & Bennett, R.J. (1995). A 'typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555-572.
  • [40] Hatfield, A.; Cacioppo, J.T. & Rapson, R.L. (1993). Emotional contagion. Current Directions in Psychological Science, 2(1), 96-99.
  • [41] Jex, S.W. & Thomas, J.L. (2003). Relations between stressors and group perceptions: main and mediating effects. Work& Stress, 17(1), 158-169
  • [42] Rahim, A. (1983). Measurement of organizational conflict. Journal of General Psychology, 109(1), 188-199.
  • [43] Hillhouse, J.J. (1997). Investigating stress effect patterns in hospital staff nurses: Results of a cluster analysis. Social Science & Medicine, 45(12), 1781-1788.
  • [44] Rainey, D.W. (1999). Stress, burnout and intention to terminate among umpires. Journal of Sport Behavior, 18(4), 312-323.
  • [45] Cohen, S. & Wills, T.A. (1985). Stress, social support and the buffering hypothesis. Psychological Bulletin, 98(2), 310-357
  • [46] Eisenberger, R.; Stinglhamber, F.; Vandenberghe, Sucharski, I.L. & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
  • [47] Rhoades, L. & Eisenberger, R. (2002). Perceived organizational support: A review of literatüre. Journal of Applied Psychology, 87(4), 698-714.
  • [48] Kuşçuluoğlu, S. (2004) A Study on Conflict Styles of Individual’s In Relation To The Dominant Personality Factors, M.Ü. Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı, Basılmamış Yüksek Lisans Tezi, İstanbul.
  • [49] Dreu De, K.W.; Evers, A.; Beersma, B.; Kluwer, S.E. & Nauta, A. (2001). A Theory Based Model of Conflict Management Strategies in The Workplace. Journal of Organizational Behavior, 22(6), 645-668.
  • [50] Desivilya, S.H. & Yagil, D. (2005)._The role of emotıons ın conflict management: the case of work teams. International Journal of Conflict Management, 16(1), 55-69 .
  • [51] Rhoades, J.A.; Arnold, J. & Clifford, J. (2001). The role of affective traits and affective States in disputants' motivation and behavior during episodes of organizational conflict. Journal of Organizational Behavior, 22(3), 329-345.
  • [52] Barsade, S.G. (2002). The ripple effects: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644-675.
  • [53] Allred, K.; Mallozzi, J.S.; Matsui, F. & Raia, C.P. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes, 70(3), 175-187.
  • [54] Ayoko, O.B.; Mattel, C.E.J. & Cullen, V.J. (2002). Resolving the puzzle of productive and destructive conflict in culturally heterogeneous work groups: A communication- accommodation theory approach. International Journal of Conflict Management, 13(2), 165- 195.
  • [55] Hobman, E.; Bordia, P. & Gallois, C. (2003). Consequences of feeling dissimilar from others in a work team. Journal of Business and Psychology, 17(3), 301-325.
  • [56] Kay, L.; Shapiro, D. & Weingart, L. (2001). Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict Communications perspective. Academy of Management Journal, 44(4), 779- 793.
  • [57] Andrea, M. & Jameson, K.J. (2001).Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12(3), 259-275.
Year 2007, , 61 - 82, 10.01.2007
https://doi.org/10.14783/maruoneri.684716

Abstract

References

  • [1] Koçel, T. (2005). İşletme Yöneticiliği: Yönetim ve Organizasyon, Organizasyonlarda Davranış, Klasik- Modern- Çağdaş ve Güncel Yaklaşımlar. 9. Baskı, Istabul: Beta Yayım Dağıtım.
  • [2] Özkalp, E. & Kırel, Ç. (2001). Örgütsel Davranış. EskişehirıAnadolu Üniversitesi Yayını.
  • [3] Schermerhorn, J.R.Jr., Hıınt, G.J. & Osborn, N.R. (1997). Organizational Behavior. 6th Ed. New York: John Wiley & Sons.
  • [4] Bodtker, M.A. & Jameson, K.J. (2001). Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12(3), 259-275.
  • [5] Wang, C.L.; Lin, X. & Chan, K.1C.A. (2005). Conflict Handling Styles in International Joint Ventures: A Cross- cultural and Cross-national Comparison. Management InternationalReview, 45(1), 3.
  • [6] Brodbeck, F.C.; Kerschreiter, R.; Mojzisch, A.; Frey, D. & Schulz-Hardt, S. (2002). The dissemination of critical, unshared information in decision-making groups: The effects of pre-discussion dissent. European Journal of Social Psychology, 32(1), 35-56.
  • [7] Nemeth, C. (1986). Differential contributions of majority and minority influence processes. Psyclıological Review, 93(1), 10-20.
  • [8] De Dreu, C.K.W. & Weingart, L.R. (2003). Toward a contingency theory of conflict and performance in groups and organizational teams. (Eds.: West, M.A.; Tjosvold, D. & Srnith, K.). International handbook of organizational teaımvork and cooperalive vvorking. Chichester, UK: Wiley, 151-166.
  • [9] Tjosvold, D. (1998). Cooperative and competitive goal approach to conflict: Accomplishments and challenges. Applied Psychology: An International Review, 4(1), 285- 342.
  • [10] De Dreu, C.K.W. & Weingart, L.R. (2003). Task versus relationship conflict, team member satisfaction, and team effectiveness: A meta-analysis. Journal of Applied Psychology, 88(4), 741-749.
  • [11] Sirnons, T.L. & Peterson, R.S. (2000). Task conflict and relationship conflict in top management teams: The pivotal role of intragroup trust. Journal of Applied Psychology’, 85(1), 102-111.
  • [12] Akkirman, A.D. (1998). Etkin Çatışma Yönetimi ve Müdahale Stratejileri. Dokuz Eylül Üniversitesi İ.İ.B.F. Dergisi, 11(1), 2.
  • [13] Eren, E. (2004). Örgütsel Davranış ve Yönetim Psikolojisi. İstanbul: Beta Yay.
  • [14] Pondy, L. (1967). Organizational conflict: Concepts and models. Administrative Science Ouarterly, 17(2), 296-320
  • [15] Kozan, M.K. (1997). Culture and conflict management: A theoretical framework. International Journal of Conflict Management, 8(4), 338-360.
  • [16] Dijkstra, M.T.M.; Van Dierendonck, D.; Evers, A. & De Dreu, C.K.W. (2005). Conflict and well-being at work: The moderating role of personality. Journal of Managerial Psychology, 20(2), 87-104.
  • [17] Schmidt, S.M., & Kogan, T. A. (1972). Conflict: Toward conceptual clarity. Administrative Science Quarterly, 17(3), 359-370.
  • [18] Wall, J. & Callister, R. (1995). Conflict and its management. Journal of Management, 21(3), 515-558.
  • [19] Frone, M.R. (2000). Interpersonal conflict at work and psychological outcomes: Testing a model among young workers. Journal of Occupational Health Psychology, 5(1), 246-255.
  • [20] Warr, P. (1990) The measurement of well-being and orther aspects of mental health. Journal of Occupational Psychology. 63(3), 193-210)
  • [21] Diener, E.; Oishi, S. & Lucas, R.E. (2003). Personality, culture and subjective well-being: emotional and cognitive evaluations of life, Annual Review of Psychology, 54(1), p.403-425.
  • [22] Rainey, D.W. (1995). Stress, burnout and intention to terminate among umpires, Journal of Sport Behavior, 18(4), P.312-23.
  • [23] Richardsen, A.M.; Burlce, R.J. & Leiter, M.P. (1992). Occupational demands, psychological burnout and anxiety among hospital personnel in Norway. Anxiety, Stress, and Coping, 5(1), 55-68.
  • [24] Van der Doef, M. & Maes, S. (1999). The job-demand control (support) model and psychological well-being: a review of 20 years of empirical research, Work and Stress, 13(1), 87-114.
  • [25] Spector, P.E. & Jex, S.M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(1), 356-367.
  • [26] Spector, P.E.; Chen, P.Y. & O'ConnelI, B.J. (2000). A longitudinal study of relations between job stressors and job strains while controlling for prior negative affectivity and strains. Journal of Applied Psychology, 85(2), 211-218.
  • [27] Beehr, T.A.; Drexler, J.A. & Faulkner, S. (1997). Working in small family businesses: Empirical comparisons to non- family businesses. Journal of Organizational Behavior, 18(3), 297-312.
  • [28] Shirom, A. & Mayer, A. (1993). Stress and strain among union lay offıcials and rank-an-file members. Journal of Organizational Behavior, 14(5), 401-413.
  • [29] Leiter, M.P. (1991). Coping patterns as predictors of burnout: The function of control and escapists coping patterns. Journal of Organizational Behavior, 12(2), 123- 144.
  • [30] Brondolo, E.; Masha, R.; Stores, J.; Stockhammer, T.; Tunick, W.; Melhado, E. & Karlin, W.A. (1998). Journal of Applied Social Psychology, 28( 1), 2089-2118.
  • [31] Taylor, A.; Daniel, J.V.; Leith, L. & Burke, R.J. (1990). Perceived stress, psychological burnout and paths to turnover intentions among sport offıcials. Applied Sport Psychology, 2(1), 84-97.
  • [32] Newton, T.J. & Keenan, A. (1985). Coping withwork- related stres. Human Relations, 38(2), 107-126.
  • [33] Parkes, K.R. (1986). Coping in stressful episodes: the role of individual differences, environmental factors and situational characteristics. Journal of Personality and Social Psychology, 51(1), 1277-1292.
  • [34] Coyne, J.C. (1976). Depression and the responses of others. Journal of Abnormal Psychology, 85(1), 186-193.
  • [35] Zapf, D., Dormann, C., & Frese, M. (1996). Longitudinal studies in organizational stress research: A review of the literatüre with reference to methodological issues. Journal of Occupational Health Psychology, 2(1), 145-169.
  • [36] De Dreu, C.K.W.; Dierendonck, D.V. & Dijkstra, M.T.M. (2004). Conflict at Work and individual Well-Being. International Journal of Conflict Management, 15(1), 6-23.
  • [37] Cooper, C. L. & Marshall, J. (1976). Occupational sources of stress: A review of the literatüre relating to coronary heart disease and mental ill health. Journal of Occupational Psychology, 49(3), 11-28.
  • [38] Farrell, D. & Rusbult, C.E. (1981). Exchange variables as predictors of job satisfaction, job commitment, and turnover: The iınpact of rewards, costs, alternatives, and investments. Organizational Behavior and Human Decision Processes, 28(1), 78-95.
  • [39] Robinson, S.L. & Bennett, R.J. (1995). A 'typology of deviant workplace behaviors: A multidimensional scaling study. Academy of Management Journal, 38(2), 555-572.
  • [40] Hatfield, A.; Cacioppo, J.T. & Rapson, R.L. (1993). Emotional contagion. Current Directions in Psychological Science, 2(1), 96-99.
  • [41] Jex, S.W. & Thomas, J.L. (2003). Relations between stressors and group perceptions: main and mediating effects. Work& Stress, 17(1), 158-169
  • [42] Rahim, A. (1983). Measurement of organizational conflict. Journal of General Psychology, 109(1), 188-199.
  • [43] Hillhouse, J.J. (1997). Investigating stress effect patterns in hospital staff nurses: Results of a cluster analysis. Social Science & Medicine, 45(12), 1781-1788.
  • [44] Rainey, D.W. (1999). Stress, burnout and intention to terminate among umpires. Journal of Sport Behavior, 18(4), 312-323.
  • [45] Cohen, S. & Wills, T.A. (1985). Stress, social support and the buffering hypothesis. Psychological Bulletin, 98(2), 310-357
  • [46] Eisenberger, R.; Stinglhamber, F.; Vandenberghe, Sucharski, I.L. & Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87(3), 565-573.
  • [47] Rhoades, L. & Eisenberger, R. (2002). Perceived organizational support: A review of literatüre. Journal of Applied Psychology, 87(4), 698-714.
  • [48] Kuşçuluoğlu, S. (2004) A Study on Conflict Styles of Individual’s In Relation To The Dominant Personality Factors, M.Ü. Sosyal Bilimler Enstitüsü İngilizce İşletme Anabilim Dalı, Basılmamış Yüksek Lisans Tezi, İstanbul.
  • [49] Dreu De, K.W.; Evers, A.; Beersma, B.; Kluwer, S.E. & Nauta, A. (2001). A Theory Based Model of Conflict Management Strategies in The Workplace. Journal of Organizational Behavior, 22(6), 645-668.
  • [50] Desivilya, S.H. & Yagil, D. (2005)._The role of emotıons ın conflict management: the case of work teams. International Journal of Conflict Management, 16(1), 55-69 .
  • [51] Rhoades, J.A.; Arnold, J. & Clifford, J. (2001). The role of affective traits and affective States in disputants' motivation and behavior during episodes of organizational conflict. Journal of Organizational Behavior, 22(3), 329-345.
  • [52] Barsade, S.G. (2002). The ripple effects: Emotional contagion and its influence on group behavior. Administrative Science Quarterly, 47(4), 644-675.
  • [53] Allred, K.; Mallozzi, J.S.; Matsui, F. & Raia, C.P. (1997). The influence of anger and compassion on negotiation performance. Organizational Behavior and Human Decision Processes, 70(3), 175-187.
  • [54] Ayoko, O.B.; Mattel, C.E.J. & Cullen, V.J. (2002). Resolving the puzzle of productive and destructive conflict in culturally heterogeneous work groups: A communication- accommodation theory approach. International Journal of Conflict Management, 13(2), 165- 195.
  • [55] Hobman, E.; Bordia, P. & Gallois, C. (2003). Consequences of feeling dissimilar from others in a work team. Journal of Business and Psychology, 17(3), 301-325.
  • [56] Kay, L.; Shapiro, D. & Weingart, L. (2001). Maximizing cross-functional new product teams' innovativeness and constraint adherence: A conflict Communications perspective. Academy of Management Journal, 44(4), 779- 793.
  • [57] Andrea, M. & Jameson, K.J. (2001).Emotion in conflict formation and its transformation: Application to organizational conflict management. International Journal of Conflict Management, 12(3), 259-275.
There are 57 citations in total.

Details

Primary Language Turkish
Journal Section Eski Sayılar
Authors

Güler İslamoğlu This is me

Deniz Börü This is me

Publication Date January 10, 2007
Published in Issue Year 2007

Cite

APA İslamoğlu, G., & Börü, D. (2007). ESENLİK (WELL-BEING) VE ÇATIŞMAYI ELE ALIŞ TARZI. Öneri Dergisi, 7(27), 61-82. https://doi.org/10.14783/maruoneri.684716

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