Kamu ve Özel Sağlık Kuruluşlarında Çevresel Belirsizlik, Örgütsel Ustalık ve Performans Etkileşimi

Year 2025, Volume: 20 Issue: 1, 255 - 280

Mesut Ardıç , Mahmut Akbolat , Musa Said Döven

Abstract

Bu çalışmanın amacı, sağlık kuruluşlarında çevresel belirsizlik, örgütsel performans ve örgütsel ustalık etkileşimini incelemektir. Orta Karadeniz Bölgesi'ndeki kamu ve özel hastanelerde çalışan 266 yöneticiye anket uygulanmıştır. Çalışmada nicel araştırma yöntemi kullanılmıştır. Araştırmada veriler yüz yüze ve çevrim içi (Google Form aracılığıyla) anket tekniği ile toplanmıştır. Verilerin analizinde SPSS ve AMOS programları ile analiz edilmiştir. Sonuçlar, sağlık kuruluşları yöneticilerinin algıladıkları çevresel belirisizliğin hastane performansı üzerindeki etkisinde örgütsel ustalığın aracılık etkisini göstermiştir. Bu nedenle, hastanelerin çevresel belirsizlik ve yoğun rekabet ortamında etkin olabilmeleri için örgütsel ustalık stratejilerini benimsemeleri önerilmektedir.

Keywords

Algılanan Çevresel Belirsizlik, Örgütsel Performans, Örgütsel Ustalık, Stratejik Yönetim, Hastane

Interaction of Environmental Uncertainty, Organisational Ambidexterity and Performance in Public and Private Healthcare Organisations

Abstract

This study examines the interaction of environmental uncertainty, organizational performance, and organizational ambidexterity in healthcare organizations. A questionnaire was applied to 266 managers working in public and private hospitals in the Central Black Sea Region. A quantitative research method was used in the study. Data were collected through face-to-face and online (via Google Forms) questionnaire techniques. The data were analyzed using SPSS and AMOS programs. The results showed the mediating effect of organizational mastery on the effect of environmental uncertainty perceived by health institution managers on hospital performance. Therefore, it is recommended that hospitals adopt organizational mastery strategies to be effective in dealing with environmental uncertainty and intense competition.

Keywords

Perceived Environmental Uncertainty, Organizational Performance, Organizational Ambidexterity, Strategic Management, Hospital

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