BÜTÜNLEŞİK BULANIK DEMATEL VE BULANIK KAPSAMLI DEĞERLEME İLE KALİTE UZMANI YETERLİLİKLERİ VE TOPLAM KALİTE YÖNETİMİ PROGRAMININ DEĞERLENDİRİLMESİ

Year 2018, Volume: 10 Issue: 2, 90 - 104, 31.12.2018

Mehmet Aksaraylı , Osman Pala

Abstract

Lisansüstü eğitimin en önemli amaçlarından bir tanesi öğrencileri potansiyel
mesleklerine hazır hale getirmektir. Çalışmada, başarılı bir kalite uzmanı olmak
için gerekli olan yeterlilikler ve bunların arasındaki etkileşimler incelenmiştir.
Dokuz Eylül Üniversitesi Sosyal Bilimler Enstitüsü Toplam Kalite Yönetimi
programının dersleri incelenerek, derslerin mesleki yeterlilik kazandırmadaki
başarı düzeyleri değerlendirilmiştir. Çalışmada, hiyerarşik yapıda oluşturulan
modele göre her bir dersin başarılı Kalite Uzmanı olmak için gerekli olan
yeterliliklere dair etki skorlarını elde etmek için uzman görüşlerine dayanılarak
dilsel bir ölçek kullanılmıştır. Dilsel ölçeği temel alarak Bulanık Kapsamlı
Değerleme ve Bulanık DEMATEL Yöntemlerini içeren bütünleşik bir yaklaşım ile
ders ve program skorları elde edilmiştir. Öncelikle Bulanık DEMATEL ile mesleki
yeterliliklerin meslek için önemi etkileşimli bir şekilde belirlenmiştir. Sonrasında
Bulanık Kapsamlı Değerleme ile ise derslerin mesleki yeterliliklere etki düzeyleri
değerlendirilmiştir. Derslerin ve programın mesleklere yönelik başarı sağlamada
etkisi elde edilmiştir. Öğrencilerin hangi seçimlik dersleri seçerek kariyerlerine
daha fazla olumlu katkı yapacağına dair öneriler getirilmiştir.

Keywords

Kalite Yönetimi Eğitimi, Bulanık DEMATEL, Bulanık Kapsamlı Değerleme

ASSESSMENT OF QUALIFICATIONS OF QUALIFIED EXPERT AND TOTAL QUALITY MANAGEMENT PROGRAM WITH HYBRID FUZZY DEMATEL AND FUZZY COMPREHENSIVE EVALUATION

Abstract

One of the most important aims of graduate education is to make students ready
for their potential profession. In the study, the qualifications needed to be a
successful quality specialist and the interactions between them have been
examined. Dokuz Eylül University Graduate School of Social Sciences Total
Quality Management program has been examined and the success levels of the
courses have been evaluated. In the study, a linguistic scale was used based on
expert opinions to obtain impact scores on the competences required to be
successful Quality Experts for each lesson according to the model created in the
hierarchical structure. Based on linguistic scale, course and program scores were
obtained with an integrated approach including Fuzzy Comprehensive Evaluation
and Fuzzy DEMATEL Methods. First the profession competences have been
assessed in an interactive way with Fuzzy DEMATEL and after that the effect
levels of the courses on competences are evaluated with Fuzzy Comprehensive
Evaluation. The effectiveness of the courses and the program has been achieved
in terms of profession's success. Suggestions have been made for students to
choose which elective courses to make more positive contributions to their
careers.

Keywords

Education of Quality Management, Fuzzy DEMATEL, Fuzzy Comprehensive Evaluation.

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