Abstract
References
- Altuntaş, E., Çelik, T. (1998). Yapay zekanın tarihçesi. Otak Yayıncılık.
- Arditi, D., Gunaydin, H. M. (1997). Total quality management in the construction process. International Journal of Project Management, 15(4), 235-243.
- Aronson, J. E., Liang, T. P., Turban, E., (2005). Decision support systems and intelligent systems. Pearson Prentice-Hall.
- Aslan, S., Özçelik, H. (2012). İç denetim ve toplam kalite yönetimi ilişkisi. Uluslararası Yönetim İktisat ve İşletme Dergisi, 5(10), 109-119.
- Boran, S. (2000). Toplam kalite yönetimi.
- Fidan, S. (1994). Endüstri mühendisliğinde uzman sistemler ve proje yönetim yazilimi seçiminde bir uzman sistem yaklaşimi. Doctoral Dissertation
- Gotzamani, K. D., Tsiotras, G. D. (2001). An empirical study of the ISO 9000 standards’ contribution towards total quality management. International Journal of Operations & Production Management, 21(10), 1326-1342.
- Günaydın, H. M. (2001). Toplam kalite yönetimi. Mimarlar Odası İzmir Şubesi.
- Liao, S. H., (2005). Expert system methodologies and applications—a decade review from 1995 to 2004. Expert systems with applications, 28(1), 93-103.
- Montgomery, D. C. (2009). Introduction to statistical quality control. John Wiley & Sons (New York).
- Reeves, C. A., & Bednar, D. A. (1994). Defining quality: alternatives and implications. Academy of management Review, 19(3), 419-445.
- Shouman, M., Eldrandaly, K., & Tantawy, A. (2009). Software quality assurance models and expert systems.
- Türedi, S. (2012). İç kontrol sistemi ve toplam kalite yönetimi ilişkisi. Uluslararası Alanya İşletme Fakültesi Dergisi, 4(1).
- URL 1: https://www.iso.org/iso-9001-revision.html (11.12.2017)
Abstract
Purpose- This research proposes an expert system approach for the internal audit of ISO 9001: 2015. Methodology- The International Organization for Standardization (ISO) 9001 Certificate is one of the main indicators of a good organization. One of the important steps of providing ISO 9001 quality management system is the internal audit. Depending on its importance, this study aims to facilitate the internal audit process with respect to ISO 9001: 2015 accreditation via Expert System approach. Expert systems are knowledge based systems which can be as successful as human experts in the solution of complicated problems by utilizing the expertise and knowledge of experts. However, rule based approach is used in the proposed expert system.
Findings- The internal audit evaluations and scoring reports regarding ISO 9001: 2015 directives are obtained as a result of the expert system.
Conclusion- The study provides an expert system for internal audit of ISO 9001: 2015 which is essential for all the organizations. With the proposed expert system, the organizations will be able to operate the internal audit process in a systematic way without the need of an expert. Moreover, the deficiencies that do not comply with ISO requirements can be easily identified.
Keywords
References
- Altuntaş, E., Çelik, T. (1998). Yapay zekanın tarihçesi. Otak Yayıncılık.
- Arditi, D., Gunaydin, H. M. (1997). Total quality management in the construction process. International Journal of Project Management, 15(4), 235-243.
- Aronson, J. E., Liang, T. P., Turban, E., (2005). Decision support systems and intelligent systems. Pearson Prentice-Hall.
- Aslan, S., Özçelik, H. (2012). İç denetim ve toplam kalite yönetimi ilişkisi. Uluslararası Yönetim İktisat ve İşletme Dergisi, 5(10), 109-119.
- Boran, S. (2000). Toplam kalite yönetimi.
- Fidan, S. (1994). Endüstri mühendisliğinde uzman sistemler ve proje yönetim yazilimi seçiminde bir uzman sistem yaklaşimi. Doctoral Dissertation
- Gotzamani, K. D., Tsiotras, G. D. (2001). An empirical study of the ISO 9000 standards’ contribution towards total quality management. International Journal of Operations & Production Management, 21(10), 1326-1342.
- Günaydın, H. M. (2001). Toplam kalite yönetimi. Mimarlar Odası İzmir Şubesi.
- Liao, S. H., (2005). Expert system methodologies and applications—a decade review from 1995 to 2004. Expert systems with applications, 28(1), 93-103.
- Montgomery, D. C. (2009). Introduction to statistical quality control. John Wiley & Sons (New York).
- Reeves, C. A., & Bednar, D. A. (1994). Defining quality: alternatives and implications. Academy of management Review, 19(3), 419-445.
- Shouman, M., Eldrandaly, K., & Tantawy, A. (2009). Software quality assurance models and expert systems.
- Türedi, S. (2012). İç kontrol sistemi ve toplam kalite yönetimi ilişkisi. Uluslararası Alanya İşletme Fakültesi Dergisi, 4(1).
- URL 1: https://www.iso.org/iso-9001-revision.html (11.12.2017)
Details
| Primary Language | English |
|---|---|
| Journal Section | Articles |
| Authors | |
| Publication Date | September 1, 2018 |
| Published in Issue | Year 2018 |
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