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ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY

Year 2020, , 157 - 168, 30.09.2020

Aysenur Erdıl

https://doi.org/10.17261/Pressacademia.2020.1279

Abstract

Purpose- After evaluating the core elements and general concepts of Total Quality Management (TQM) through extensive literature analysis, the objective of this study is to adapt it to a company in order to search these principles totally out. This company, which is one of firms of the textile-apparel sector in Turkey, is preferred for this direction because its management team already is notified about TQM’s highlights and supports application.
Methodology- Strategic overview, in the business context, is an important principle and the main aim of every organization would be to obtain it. TQM is about sustainability of improvement of individual, group and organizational performance. The main focus on continual improvement is what distinguishes TQM from other management practices. TQM is not a potential fix; it's about continuously improving the way issues are applied. Most companies are applied TQM strategies in today's environment to gain sustainable business advantage.
Findings- The analysis shows that the implementations start with the preparation of some survey questions for all of the corporation's current employees, its people, consumers and people working in this company to find out their degree of satisfaction, since TQM includes discovering the points due to quality influence where they are dissatisfied with the business and promoting the business. By using a systematic approach, the results are analysed in depth. Assessment values are summarized with the contribution of the management.
Conclusion- This enables the difference between its expectations and actual results to be highlighted. Any recommendations for the organization are given at the end of the study, based on the assessments.

Keywords

Business strategic textile-apparel sector total quality management (TQM)

References

  • Abbas, J. & Sağsan, M. (2019). Impact of knowledge management practices on green innovation and corporate sustainable development: a structural analysis, Journal of Cleaner Production, 229, 611-620, 10.1016/j.jclepro.2019.05.024.
  • Anderson, J.A. (2010). Evolution of The Health Care Quality Journey, The Journal of Legal Magazine. 31, 59-72. https://doi.org/10.1080/01947641003598252.
  • Balaji, PK. (2012). Quality Control in Apparel production, Research Journal of Management Sciences, ISCA, 2(2), 57-69.
  • Backström, T., Fundin, A. & Johansson, P.E. (2017). Innovative quality improvements in operations: introducing emergent quality management. USA: Springer International Publishing.
  • Berry, T. H. (1991), Managing the Total Quality Transformation, McGraw-Hill, First Edition, USA.
  • Bounds, G., Yorks, L., Adams, M. & Ranney, G. (1995). Total Quality Management Toward the Emerging Paradigm, (Mcgraw Hill Series In Management), McGraw-Hill Education Singapore, 817 p., ISBN-13: 978-0070066786.
  • Cartin, Thomas, J.(1993). Principles and Practices of TOM, ASQC Quality Press, Wisconsin, p.14.
  • Cho, Y.S., Jung, J.Y. & Linderman, K. (2017). The QM Evolution: Behavioral Quality Management as a Firm's Strategic Resource, Journal of Production Economics, 191, http://dx.doi.org/10.1016/j.ijpe.2017.05.002.
  • Dahlgaard-Park, S.M., Chen, C.K., Jang, J.Y. & Dahlgaard, J. (2013). Diagnosing and prognosticating the quality movement - a review on the 25 years quality literature (1987-2011). Total Quality Management, 24(1), 1-18.
  • Simpson, M., Padmore, J. & Newman, N. (2012). Towards a new model of success and performance in SMEs. International Journal of Entrepreneurial Behaviour and Research, 18, 264-285.
  • Das, A., Kumar, V. & Kumar, U. (2011), The role of leadership competencies for implementing TQM: an empirical study in Thai manufacturing industry, International Journal of Quality and Reliability Management, 28(2), 195-219.
  • Day, D.V. & Zaccaro, S, J, (2007). Leadership: A critical historical analysis of the influence of leader traits. In Loupes (Ed.) Historical perspectives in industrial and organizational Psychology, 383-405, Mahwah NJ: Lawrence Erbium.
  • Dean, J.W. & Bowen, D.E. (1994). Management theory and total quality: Improving research and practice through theory development, Academy of Management Review, 19(3), 392–418.
  • Dedhia, N.S. (2005). Six Sigma Basics. Total Quality Management and Business Excellence, 16 (5), 567–574. http://dx.doi.org/10.1080/14783360500077468.
  • Mustafa, A. & Bon, A.T. (2012) Role of top management leadership and commitment in total quality Management in service organization in Malaysia: A review and conceptual Framework. Elixir Human Resource Management, 51, 11029-11033.
  • Fundin, A., Bergman, B. & Elg, M. (2017). The quality dilemma: Combining development and stability. In: Backström, T., Fundin, A., Johansson, P.E., (Eds.). Innovative quality improvements in operations: introducing emergent quality management. USA: Springer International Publishing, 9-33.
  • Fundin, A., Bergquist, B., Eriksson, H. & Gremyr, I. (2018). Challenges and propositions for research in quality management, International Journal of Production Economics, 199, doi: 10.1016/j.ijpe.2018.02.020.
  • Fotopoulos, C.V., & Psomas, E.L.(2010). The structural relationships between TQM factors and organisational performance. Total Quality Management and Business Excellence, 22(5), 539-552.
  • Garg, A. and Goyal, D.P. (2012). Striving towards strategic alignment in SMEs: an empirical analysis. Journal of Advances in Management Research, 9, 77-95.
  • Garvin, D. A. (1998). Managing Quality: The Strategic and Competitive Edge, First Edition, Free Press, New York, 319 pages, ISBN-13: 978-0029113806.
  • Gioia, D.A. and Pitre, E. (1990). Multiparadigm Perspectives on Theory Building, Academy of Management. The Academy of Management Review, 15, 584-595.
  • Gupta, R., Pandey, A.K. & Purohit, H. (2012), Do HR competencies differ across industries and roles?, 4d International Journal of Management and Science, 52-58.
  • Imai, M. (1986). Kaizen: The Key to Japan’s Competitive Success, Random House, New York.
  • Islam, Md. M. & Khan, A, M. (2013). Application of Lean Manufacturing to Higher Productivity in the Apparel Industry in Bangladesh, International Journal of Scientific and Engineering Research, 4(2), 1-10. ISSN 2229-5518.
  • Jabonski, J. R. (1994). Implementing TQM: Competing in the 90s Through Total Quality Management, 2nd Second Edition and Michigan USA, ISBN-13: 978-1878821034, 224 p.
  • Johnson, R. S. (1993). Management Processes for Quality Operations, Milwaukee, WI: ASQC Quality Press, USA.
  • Jusoh, R. & Parnell, J. (2008). Competitive strategy and performance measurement in the Malaysian context: An exploratory study. Management Decision, 46, 5-31.
  • Kanji, G.K. (1996). Can total quality management help innovation? Total Quality Management, 7 (1), 3–9.
  • Kanji, G.K. & Asher, M. (1993). Total Quality Management process, a systematic approach, Advances in Total Quality Management Series, 4, Carfax Publishing, Abingdon.
  • Khanna, V. & Gupta, R. (2014). Comparative study of the impact of competency-based training on 5S and TQM: A case study, International Journal of Quality and Reliability Management, 31(3), 238-260.
  • Kelada, J.N. (1996). Integrating Reengineering with Total Quality, Asq Pr-ASOC Quality press Publications., Wisconsin, ISBN-13: 978-0873893398.
  • Li, D., Zhao, Y., Zhang, L., Chen, X. & Cao, C. (2018). Impact of quality management on green innovation, Journal of Cleaner Production, 170, 462-470.
  • McAdam, R., Miller, K. & McSorley, C. (2016). Towards a contingency theory perspective of quality management in enabling strategic alignment, Journal of Production Economics, 207, http://dx.doi.org/10.1016/j.ijpe.2016.07.003.
  • Macchion, L., Moretto, A., Caniato, F., Caridi, M., Danese, P. & Vinelli, A. (2015). Production and Supply Network Strategies within the Fashion Industry, International Journal of Production Economics, 163, 173–188.
  • Mahesh, C. (1993). Total quality management in management development, Journal of Management Development, 12(7), 19–31.
  • Mahmood, H.K., Hashmi, M.S., Shoaib, D.M., Danish, R. & Abbas, J. (2014). Impact of TQM practices on motivation of teachers in secondary schools’ empirical evidence from Pakistan, Journal of Basic and Applied Scientific Research, 4, 1-8.
  • Martinich, Joseph, S. (1997). Production and Operations Management, an Applied Modern Approach, New York: John Willey and Sons, Inc.
  • Morgan, L. R. & Birtwistle, G. (2009). An investigation of young fashion consumers’ disposal habits. International Journal of Consumer Studies, 33(2), Blackwell Publishing, 190-198.
  • Ngambi, M.l T. & Nkemkiafu, A. G. (2015). The Impact of Total Quality Management on Firm’s Organizational Performance, American Journal of Management, 15(4), 69-70.
  • Oakland, J. (2005). From Quality to Excellence in the 21st Century. Total Quality Management. 16 (8–9), 1053–1060.
  • Oakland, J. (1993). Total Quality Management: The Route to Improving Performance, Nichols Publishing Company; 2nd Edition, Great Britain, p. 463, ISBN-13: 978-0893973865.
  • Ooi, K.B. (2014). TQM: a facilitator to enhance knowledge management? A structural analysis, Expert Systems with Applications, 41, 5167-5179.
  • Plessis, F. & Beer, H. (2010), Generic competencies for performance mangers, Journal of European Industrial Training, 37(1), 69-80.
  • Porter, L.J., & Parker, A.J. (1993). Total Quality Management: The critical success factors. Total Quality Management. 4(1), 810-829.
  • Powell, T. C. (1995). Total Quality Management as Competitive Advantage: A Review and Empirical Study. Strategic Management Journal, 16, 15-37. https://www.jstor.org/stable/2486944.
  • Prajogo, D.I. & Sohal, A.S. (2001). TQM and innovation: A literature review and research framework, Technovation, 21(9), 539–558.
  • Qaiser, S. & Rizwana, G. (2015), Challenges to Successful Total Quality Management Implementation in Public Secondary Schools: A Case Study of Kohat District, Pakistan, Journal of Education and Practice, 6(15), p.123.
  • Rahman, S. & Bullock, P.(2005). Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega- International Journal of Management Science, 33, 73-83.
  • Raymond, L. & St-Pierre, J. (2013). Strategic capability configurations for the internationalization of SMEs: A study in equifinality. International Small Business Journal, 31, 82-102.
  • Reed, R., Lemak, D.J. & Montgomery, J.C. (1996). Beyond process: TQM content and firm performance, Academy of Management Review, 21(1), 173–202.
  • Roffe, I. (1999). Innovation and creativity in organisations: A review of the implications for training and development, Journal of European Industrial Training, 23(4/5), 224–237.
  • Ross, J.E. (1993). Total Quality Management: Text, Cases and Readings, Boca Raton, F.L: St. Lucie Press. 2 Edition, USA Florida.
  • Samaha, H.E. (1996). Overcoming the TQM barrier to innovation, HR Magazine, 41(6), 145–149.
  • Samat, N., Ramayah, T. & Saad, N. M. (2006). TQM practices, service quality, and market orientation. Management Research News, 29 (11), 713-728. DOI 10.1108/01409170610716025.
  • Schroeder, R. G., Linderman, K. & Zhang, D. (2005). Evolution of Quality: First Fifty Issues of Production and Operations Management. Production and Operations Management Society. 14 (4), 468-481. https://doi.org/10.1111/j.1937-5956.2005.tb00234.x.
  • Seinor, B., & Swailer, S. (2004). The dimensions of management team performance: A repertory grid study. International Journal of Productivity and Performance Management, 53(4), 317–333. doi: 10.1108/17410400410533908.
  • Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: an empirical study, Journal of Operations Management, 25, 83-109, 10.1016/j.jom.2006.02.003.
  • Slater, S.F. & Narver, J.C. (1998). Customer-led and market-led: Let’s not confuse the two, Strategic Management Journal, 19(10), 1001–1006.
  • Sousa, R. & Voss, C.(2008). Contingency research in operations management. Journal of Operations Management, 26, 697-713.
  • Syduzzaman, S., Rahman, M., Islam, M., Habib, A. & Ahmed, S. (2014). Implementing Total Quality Management Approach In Garments Industry, European Scientific Journal, 10 (34), 1857- 7431.I SSN: 1857 – 7881.
  • Vanichchinchai, A. & Igel, B.(2011). The impact of total quality management on supply chain management and firm´s supply performance. International Journal of Production Research, 49(11), 3405-3424.
  • Wilkinson, C, N. (1995). Managing the Four Stages of TQM: How to Achieve World-Class Performance, American Society for Quality Control, USA, 252 p., ISBN-13: 978-0873893114 1995.
  • Wilkinson, A. (1992). The other side of quality: ‘soft’ issues and the Human resource dimension. Total Quality Management, 3(3), 323-329.
  • Wind, J. & Mahajan, V. (1997). Issues and opportunities in new product development: An introduction to the special issue, Journal of Marketing Research, 34(1), 1–12.
  • Yeung, A.C., Cheng, T.E. & Chan, L.Y. (2004). From customer orientation to customer satisfaction: The gap between theory and practice. IEEE Transactions on Engineering Management, 51, 85-97.
  • Yong, J. & Wilkinson, A. (2002). The long and winding road: The evolution of quality management. Total Quality Management, 13(1), 101-121, https://doi.org/10.1080/09544120120098591.
  • Yusr, M.M., Mokhtar, S.S.M., Othman, A.R. & Sulaiman, Y. (2017). Does interaction between TQM practices and knowledge management processes enhance the innovation performance? International Journal of Quality and Reliability Management, 955-974.
  • Zhou, B. (2012). Lean principles, practices, and impacts: a study on small and medium-sized enterprises (SMEs), Annals of Operations Research, 457-474

Year 2020, , 157 - 168, 30.09.2020

Aysenur Erdıl

https://doi.org/10.17261/Pressacademia.2020.1279

Abstract

References

  • Abbas, J. & Sağsan, M. (2019). Impact of knowledge management practices on green innovation and corporate sustainable development: a structural analysis, Journal of Cleaner Production, 229, 611-620, 10.1016/j.jclepro.2019.05.024.
  • Anderson, J.A. (2010). Evolution of The Health Care Quality Journey, The Journal of Legal Magazine. 31, 59-72. https://doi.org/10.1080/01947641003598252.
  • Balaji, PK. (2012). Quality Control in Apparel production, Research Journal of Management Sciences, ISCA, 2(2), 57-69.
  • Backström, T., Fundin, A. & Johansson, P.E. (2017). Innovative quality improvements in operations: introducing emergent quality management. USA: Springer International Publishing.
  • Berry, T. H. (1991), Managing the Total Quality Transformation, McGraw-Hill, First Edition, USA.
  • Bounds, G., Yorks, L., Adams, M. & Ranney, G. (1995). Total Quality Management Toward the Emerging Paradigm, (Mcgraw Hill Series In Management), McGraw-Hill Education Singapore, 817 p., ISBN-13: 978-0070066786.
  • Cartin, Thomas, J.(1993). Principles and Practices of TOM, ASQC Quality Press, Wisconsin, p.14.
  • Cho, Y.S., Jung, J.Y. & Linderman, K. (2017). The QM Evolution: Behavioral Quality Management as a Firm's Strategic Resource, Journal of Production Economics, 191, http://dx.doi.org/10.1016/j.ijpe.2017.05.002.
  • Dahlgaard-Park, S.M., Chen, C.K., Jang, J.Y. & Dahlgaard, J. (2013). Diagnosing and prognosticating the quality movement - a review on the 25 years quality literature (1987-2011). Total Quality Management, 24(1), 1-18.
  • Simpson, M., Padmore, J. & Newman, N. (2012). Towards a new model of success and performance in SMEs. International Journal of Entrepreneurial Behaviour and Research, 18, 264-285.
  • Das, A., Kumar, V. & Kumar, U. (2011), The role of leadership competencies for implementing TQM: an empirical study in Thai manufacturing industry, International Journal of Quality and Reliability Management, 28(2), 195-219.
  • Day, D.V. & Zaccaro, S, J, (2007). Leadership: A critical historical analysis of the influence of leader traits. In Loupes (Ed.) Historical perspectives in industrial and organizational Psychology, 383-405, Mahwah NJ: Lawrence Erbium.
  • Dean, J.W. & Bowen, D.E. (1994). Management theory and total quality: Improving research and practice through theory development, Academy of Management Review, 19(3), 392–418.
  • Dedhia, N.S. (2005). Six Sigma Basics. Total Quality Management and Business Excellence, 16 (5), 567–574. http://dx.doi.org/10.1080/14783360500077468.
  • Mustafa, A. & Bon, A.T. (2012) Role of top management leadership and commitment in total quality Management in service organization in Malaysia: A review and conceptual Framework. Elixir Human Resource Management, 51, 11029-11033.
  • Fundin, A., Bergman, B. & Elg, M. (2017). The quality dilemma: Combining development and stability. In: Backström, T., Fundin, A., Johansson, P.E., (Eds.). Innovative quality improvements in operations: introducing emergent quality management. USA: Springer International Publishing, 9-33.
  • Fundin, A., Bergquist, B., Eriksson, H. & Gremyr, I. (2018). Challenges and propositions for research in quality management, International Journal of Production Economics, 199, doi: 10.1016/j.ijpe.2018.02.020.
  • Fotopoulos, C.V., & Psomas, E.L.(2010). The structural relationships between TQM factors and organisational performance. Total Quality Management and Business Excellence, 22(5), 539-552.
  • Garg, A. and Goyal, D.P. (2012). Striving towards strategic alignment in SMEs: an empirical analysis. Journal of Advances in Management Research, 9, 77-95.
  • Garvin, D. A. (1998). Managing Quality: The Strategic and Competitive Edge, First Edition, Free Press, New York, 319 pages, ISBN-13: 978-0029113806.
  • Gioia, D.A. and Pitre, E. (1990). Multiparadigm Perspectives on Theory Building, Academy of Management. The Academy of Management Review, 15, 584-595.
  • Gupta, R., Pandey, A.K. & Purohit, H. (2012), Do HR competencies differ across industries and roles?, 4d International Journal of Management and Science, 52-58.
  • Imai, M. (1986). Kaizen: The Key to Japan’s Competitive Success, Random House, New York.
  • Islam, Md. M. & Khan, A, M. (2013). Application of Lean Manufacturing to Higher Productivity in the Apparel Industry in Bangladesh, International Journal of Scientific and Engineering Research, 4(2), 1-10. ISSN 2229-5518.
  • Jabonski, J. R. (1994). Implementing TQM: Competing in the 90s Through Total Quality Management, 2nd Second Edition and Michigan USA, ISBN-13: 978-1878821034, 224 p.
  • Johnson, R. S. (1993). Management Processes for Quality Operations, Milwaukee, WI: ASQC Quality Press, USA.
  • Jusoh, R. & Parnell, J. (2008). Competitive strategy and performance measurement in the Malaysian context: An exploratory study. Management Decision, 46, 5-31.
  • Kanji, G.K. (1996). Can total quality management help innovation? Total Quality Management, 7 (1), 3–9.
  • Kanji, G.K. & Asher, M. (1993). Total Quality Management process, a systematic approach, Advances in Total Quality Management Series, 4, Carfax Publishing, Abingdon.
  • Khanna, V. & Gupta, R. (2014). Comparative study of the impact of competency-based training on 5S and TQM: A case study, International Journal of Quality and Reliability Management, 31(3), 238-260.
  • Kelada, J.N. (1996). Integrating Reengineering with Total Quality, Asq Pr-ASOC Quality press Publications., Wisconsin, ISBN-13: 978-0873893398.
  • Li, D., Zhao, Y., Zhang, L., Chen, X. & Cao, C. (2018). Impact of quality management on green innovation, Journal of Cleaner Production, 170, 462-470.
  • McAdam, R., Miller, K. & McSorley, C. (2016). Towards a contingency theory perspective of quality management in enabling strategic alignment, Journal of Production Economics, 207, http://dx.doi.org/10.1016/j.ijpe.2016.07.003.
  • Macchion, L., Moretto, A., Caniato, F., Caridi, M., Danese, P. & Vinelli, A. (2015). Production and Supply Network Strategies within the Fashion Industry, International Journal of Production Economics, 163, 173–188.
  • Mahesh, C. (1993). Total quality management in management development, Journal of Management Development, 12(7), 19–31.
  • Mahmood, H.K., Hashmi, M.S., Shoaib, D.M., Danish, R. & Abbas, J. (2014). Impact of TQM practices on motivation of teachers in secondary schools’ empirical evidence from Pakistan, Journal of Basic and Applied Scientific Research, 4, 1-8.
  • Martinich, Joseph, S. (1997). Production and Operations Management, an Applied Modern Approach, New York: John Willey and Sons, Inc.
  • Morgan, L. R. & Birtwistle, G. (2009). An investigation of young fashion consumers’ disposal habits. International Journal of Consumer Studies, 33(2), Blackwell Publishing, 190-198.
  • Ngambi, M.l T. & Nkemkiafu, A. G. (2015). The Impact of Total Quality Management on Firm’s Organizational Performance, American Journal of Management, 15(4), 69-70.
  • Oakland, J. (2005). From Quality to Excellence in the 21st Century. Total Quality Management. 16 (8–9), 1053–1060.
  • Oakland, J. (1993). Total Quality Management: The Route to Improving Performance, Nichols Publishing Company; 2nd Edition, Great Britain, p. 463, ISBN-13: 978-0893973865.
  • Ooi, K.B. (2014). TQM: a facilitator to enhance knowledge management? A structural analysis, Expert Systems with Applications, 41, 5167-5179.
  • Plessis, F. & Beer, H. (2010), Generic competencies for performance mangers, Journal of European Industrial Training, 37(1), 69-80.
  • Porter, L.J., & Parker, A.J. (1993). Total Quality Management: The critical success factors. Total Quality Management. 4(1), 810-829.
  • Powell, T. C. (1995). Total Quality Management as Competitive Advantage: A Review and Empirical Study. Strategic Management Journal, 16, 15-37. https://www.jstor.org/stable/2486944.
  • Prajogo, D.I. & Sohal, A.S. (2001). TQM and innovation: A literature review and research framework, Technovation, 21(9), 539–558.
  • Qaiser, S. & Rizwana, G. (2015), Challenges to Successful Total Quality Management Implementation in Public Secondary Schools: A Case Study of Kohat District, Pakistan, Journal of Education and Practice, 6(15), p.123.
  • Rahman, S. & Bullock, P.(2005). Soft TQM, hard TQM, and organisational performance relationships: an empirical investigation. Omega- International Journal of Management Science, 33, 73-83.
  • Raymond, L. & St-Pierre, J. (2013). Strategic capability configurations for the internationalization of SMEs: A study in equifinality. International Small Business Journal, 31, 82-102.
  • Reed, R., Lemak, D.J. & Montgomery, J.C. (1996). Beyond process: TQM content and firm performance, Academy of Management Review, 21(1), 173–202.
  • Roffe, I. (1999). Innovation and creativity in organisations: A review of the implications for training and development, Journal of European Industrial Training, 23(4/5), 224–237.
  • Ross, J.E. (1993). Total Quality Management: Text, Cases and Readings, Boca Raton, F.L: St. Lucie Press. 2 Edition, USA Florida.
  • Samaha, H.E. (1996). Overcoming the TQM barrier to innovation, HR Magazine, 41(6), 145–149.
  • Samat, N., Ramayah, T. & Saad, N. M. (2006). TQM practices, service quality, and market orientation. Management Research News, 29 (11), 713-728. DOI 10.1108/01409170610716025.
  • Schroeder, R. G., Linderman, K. & Zhang, D. (2005). Evolution of Quality: First Fifty Issues of Production and Operations Management. Production and Operations Management Society. 14 (4), 468-481. https://doi.org/10.1111/j.1937-5956.2005.tb00234.x.
  • Seinor, B., & Swailer, S. (2004). The dimensions of management team performance: A repertory grid study. International Journal of Productivity and Performance Management, 53(4), 317–333. doi: 10.1108/17410400410533908.
  • Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: an empirical study, Journal of Operations Management, 25, 83-109, 10.1016/j.jom.2006.02.003.
  • Slater, S.F. & Narver, J.C. (1998). Customer-led and market-led: Let’s not confuse the two, Strategic Management Journal, 19(10), 1001–1006.
  • Sousa, R. & Voss, C.(2008). Contingency research in operations management. Journal of Operations Management, 26, 697-713.
  • Syduzzaman, S., Rahman, M., Islam, M., Habib, A. & Ahmed, S. (2014). Implementing Total Quality Management Approach In Garments Industry, European Scientific Journal, 10 (34), 1857- 7431.I SSN: 1857 – 7881.
  • Vanichchinchai, A. & Igel, B.(2011). The impact of total quality management on supply chain management and firm´s supply performance. International Journal of Production Research, 49(11), 3405-3424.
  • Wilkinson, C, N. (1995). Managing the Four Stages of TQM: How to Achieve World-Class Performance, American Society for Quality Control, USA, 252 p., ISBN-13: 978-0873893114 1995.
  • Wilkinson, A. (1992). The other side of quality: ‘soft’ issues and the Human resource dimension. Total Quality Management, 3(3), 323-329.
  • Wind, J. & Mahajan, V. (1997). Issues and opportunities in new product development: An introduction to the special issue, Journal of Marketing Research, 34(1), 1–12.
  • Yeung, A.C., Cheng, T.E. & Chan, L.Y. (2004). From customer orientation to customer satisfaction: The gap between theory and practice. IEEE Transactions on Engineering Management, 51, 85-97.
  • Yong, J. & Wilkinson, A. (2002). The long and winding road: The evolution of quality management. Total Quality Management, 13(1), 101-121, https://doi.org/10.1080/09544120120098591.
  • Yusr, M.M., Mokhtar, S.S.M., Othman, A.R. & Sulaiman, Y. (2017). Does interaction between TQM practices and knowledge management processes enhance the innovation performance? International Journal of Quality and Reliability Management, 955-974.
  • Zhou, B. (2012). Lean principles, practices, and impacts: a study on small and medium-sized enterprises (SMEs), Annals of Operations Research, 457-474
There are 68 citations in total.

Details

Primary Language English
Subjects Business Administration
Journal Section Articles
Authors

Aysenur Erdıl This is me 0000-0002-6413-7482

Publication Date September 30, 2020
Published in Issue Year 2020

Cite

APA Erdıl, A. (2020). ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY. Research Journal of Business and Management, 7(3), 157-168. https://doi.org/10.17261/Pressacademia.2020.1279
AMA Erdıl A. ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY. RJBM. September 2020;7(3):157-168. doi:10.17261/Pressacademia.2020.1279
Chicago Erdıl, Aysenur. “ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY”. Research Journal of Business and Management 7, no. 3 (September 2020): 157-68. https://doi.org/10.17261/Pressacademia.2020.1279.
EndNote Erdıl A (September 1, 2020) ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY. Research Journal of Business and Management 7 3 157–168.
IEEE A. Erdıl, “ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY”, RJBM, vol. 7, no. 3, pp. 157–168, 2020, doi: 10.17261/Pressacademia.2020.1279.
ISNAD Erdıl, Aysenur. “ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY”. Research Journal of Business and Management 7/3 (September 2020), 157-168. https://doi.org/10.17261/Pressacademia.2020.1279.
JAMA Erdıl A. ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY. RJBM. 2020;7:157–168.
MLA Erdıl, Aysenur. “ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY”. Research Journal of Business and Management, vol. 7, no. 3, 2020, pp. 157-68, doi:10.17261/Pressacademia.2020.1279.
Vancouver Erdıl A. ASSESSMENT OF TOTAL QUALITY MANAGEMENT ACCORDING TO STRATEGIC PLANNING: A CASE STUDY FOR A BUSINESS IN THE TEXTILE-APPAREL INDUSTRY. RJBM. 2020;7(3):157-68.

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