Knowledge Workers’ Job Performance: The roles of Emotional Intelligence and Affective Commitment

Year 2018, Volume: 4 Issue: 5, 72 - 83, 11.08.2018

Ceren Aydoğmuş

Abstract

This study aims to propose and test an integrative model that considers the mediating effects of affective commitment on the positive relationship between emotional intelligence and job performance. Participants are 552 knowledge workers from 37 small and medium-sized companies in Information Technology sector. Job performance scores of the participants are obtained from their immediate supervisors. The results show a significant positive relationship between knowledge workers’ affective commitment and their job performance levels. Hierarchical regression analyses reveal that the relationships between self-emotional appraisals, others’ emotional appraisals, use of emotions and job performance of knowledge workers are partially mediated by their affective commitment to the organization. The findings indicate that organizations should focus more on fostering affective commitment of knowledge workers that is the underlying mechanism between their emotional intelligence and job performance.

Keywords

Knowledge workers, Emotional Intelligence, Affective commitment

References

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