FUNDAMENTAL CONCEPTS IN ORGANIZATIONAL KNOWLEDGE MANAGEMENT

Year 2024, Volume: 7 Issue: 1, 45 - 65, 29.03.2024

Nejat Çapar , Harika Suklun

https://doi.org/10.54993/syad.1435468

Abstract

The purpose of this article is to provide a comprehensive review and critical examination of knowledge management (KM) concepts, processes, and tools, highlighting their significance for enhancing competitiveness in today's business landscape. We trace the evolution of KM, delineating key processes such as knowledge creation, sharing, and application, and classify KM tools into technical and non-technical categories, underscoring their complementary roles. Through a detailed literature review, we identify and tackle the predominant challenges in KM, particularly emphasizing the difficulties associated with managing tacit knowledge. Our findings reveal innovative strategies for leveraging information technology in KM to automate decision-making processes and foster novel applications. Furthermore, we propose practical solutions for the efficient storage and sharing of tacit knowledge, addressing a critical gap in the literature. The study not only enriches the KM field by providing a synthesized overview of existing research but also contributes novel insights by highlighting specific challenges and offering evidence-based recommendations for practitioners. In conclusion, our research elucidates the multifaceted benefits and challenges of KM, paving the way for future studies to explore uncharted territories in the KM landscape.

Keywords

Strategic management, Knowledge management, Organizational knowledge management

ORGANİZASYON BİLGİ YÖNETİMİNDE TEMEL KAVRAMLAR

Abstract

Bu makalenin amacı, bilgi yönetimi kavramları, süreçleri ve araçları üzerine kapsamlı bir inceleme ve eleştirel bir değerlendirme sağlamak, bugünkü iş dünyasında rekabet gücünü artırmanın önemini vurgulamaktır. Bilgi yönetiminin evrimini izleyerek, bilgi oluşturma, paylaşma ve uygulama gibi ana süreçleri belirleyerek bilgi yönetim araçları teknik ve teknik olmayan kategorilere ayrılarak tamamlayıcı rollerini vurgulanmıştır. Detaylı bir literatür taraması aracılığıyla, bilgi yönetiminde öne çıkan başlıca zorluklar tanımlanıp ele alınmış özellikle örtük bilginin yönetilmesiyle ilişkili zorluklar vurgulanmıştır. Bulgular bilgi yönetiminde bilgi teknolojisinden yararlanarak karar verme süreçlerini otomatikleştirmek ve yeni uygulamalar geliştirmek için yenilikçi stratejiler ortaya çıkartmıştır. Ayrıca, örtük bilginin etkin depolanması ve paylaşımı için pratik çözümler önererek literatürde kritik bir boşluk ele alınmıştır. Çalışma, sadece mevcut araştırmaların sentezlenmiş bir özetini sağlayarak bilgi yönetimi alanını zenginleştirmekle kalmayarak, belirli zorlukları vurgulayarak ve uygulayıcılara kanıta dayalı öneriler sunarak yeni iç görülerle de katkıda bulunmaktadır. Sonuç olarak, araştırmamız, bilgi yönetiminin çok yönlü faydalarını ve zorluklarını listeleyerek, hem gelecekteki bilgi yönetimi konusunda daha fazla çalışmaların yapılmasına ve kurumlara olan olası faydaları ve uygulamadaki zorluklar anlatılarak bulguların uygulanmasına neden olacaktır.

Keywords

Stratejik Yönetim, Bilgi Yönetimi, Organizasyon Bilgi Yönetimi

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