Evaluation of Pediatric Emergency Department Nursing Interventions and Factors Affecting Parents’ Satisfaction

Year 2022, Volume: 5 Issue: 1, 35 - 44, 23.03.2022

Yahya Ergezen , Emine Efe

Abstract

ABSTRACT
Objectives: The aim of this study was to determine nursing interventions and the factors affecting parental satisfaction concerning pediatric emergency patients.
Methods: This observational and descriptive study was conducted. Three hundred eighty-five parents of patients who presented to the university pediatric emergency department were included in the study. The study data were collected by the Parent Information Form, Nursing Interventions Form and the Parental Satisfaction Form.
Results: The researcher observed a variety of nursing interventions in the pediatric emergency department. Consent was obtained from the patients’ parents for nursing interventions. Most of the participants were satisfied with the way their nurses communicated with them and other family members (87.3%) as well as with patients (90.1%). Education level appeared to inversely relate to satisfaction: the higher the education level, the lower the participants’ satisfaction (x2 = 17.72, p = .001).
Conclusion: The development of nursing services in the field of health care allows increased quality care for patients. It can also affect parental satisfaction positively. Nursing care should be improved to increase parental satisfaction in healthcare services.

Keywords

Nursing, parental satisfaction, pediatric emergency

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