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An Anthropomorphistic Approach to Measuring Civil Society Organization's Reputation: A Semantic Network Analysis

Year 2018, , 77 - 102, 30.12.2018
https://doi.org/10.17829/turcom.435076

Abstract

The aim of the study is to reveal common meaning of reputation and disreputableness for civil society organizations (CSOs) by utilizing anthropomorphism. Accordingly, 212 individuals living in İzmir were asked to personify the CSOs they deemed reputable and disreputable, and provide adjectives that best described CSOs. In this study which was designed as descriptive research, semantic network analysis was employed and reputable and disreputable networks were visualized using a social network analysis software named Pajek. The relational analysis was performed using the measures of m-core, clique, articulation point, in-out degree, in-out closeness and betweenness. The first study to uncover the shared meaning of the CSO 's reputation adopting the anthropomorphism approach reveals both positive and negative personality traits such as being helpful, honest, reliable and self-seeking, trickster, liar, and untrustworthy. The results of the research can contribute to the development of an appropriate measure of CSO 's reputation for Turkish society.

References

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Sivil Toplum Kuruluşu İtibarının İnsan Biçimcilik Yaklaşımı ile Ölçümü: Bir Anlamsal Ağ Analizi

Year 2018, , 77 - 102, 30.12.2018
https://doi.org/10.17829/turcom.435076

Abstract

Çalışma, sivil toplum kuruluşları (STK) için itibar ve itibarsızlığın ortak anlamını insanbiçimcilik yaklaşımından yararlanarak belirlemeyi amaçlamaktadır. Bu doğrultuda İzmir’de yaşayan 212 kişiden itibarlı ve itibarsız olduklarını düşündükleri STK’ları kişileştirerek, onları tanımlayan sıfatlar vermeleri istenmiştir. Betimleyici bir araştırma olarak tasarlanan çalışmada, anlamsal ağ analizinden yararlanılmış, itibarlı ve itibarsız ağlar Pajek isimli bir sosyal ağ analizi yazılımı kullanılarak görselleştirilmiştir. Gerçekleştirilen ilişkisel analizde m-core, klik, eklemlenme noktası, gelen-giden derece, gelen-giden yakınlık ve aradalık merkeziliği ölçüleri kullanılmıştır. ‘Yardımsever’, ‘dürüst’, ‘güvenilir’ gibi olumlu; ‘çıkarcı’, ‘düzenbaz’, ‘güvenilmez’ ve ‘yalancı’ gibi olumsuz kişilik özelliklerinin öne çıktığı bu araştırma, STK’ itibarına dair paylaşılan anlamı insan biçimcilik yaklaşımıyla saptayan ilk çalışmadır. Araştırma sonuçlarının, Türk toplumuna uygun bir STK itibarı ölçümü geliştirilmesine katkı sağlayabileceği düşünülmektedir.

References

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  • Çarkoğlu, A., & Aytaç, S. E. (2016). Türkiye’de bireysel bağışçılık ve hayırseverlik. TÜSEV web sitesinden erişilen adres: http://www.tusev.org.tr/usrfiles/files/turkiyede_bireysel_bagiscilik_ve_hayirseverlik.pdf
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  • Davies, G., Chun, R., da Silva, R. V., & Roper, S. (2004). A corporate character scale to assess employee and customer views of organization reputation. Corporate Reputation Review, 7(2), 125-146.
  • De Nooy, W., Mrvar, A. & Batagelj, V. (2011) Exploratory Social Network Analysis with Pajek. New York: Cambridge University Press.
  • Demir, F. O. (2010). Kurumsal itibar ölçümünde kişiselleştirme metaforu. Review of Social, Economic & Business Studies, 9(10), 247-262.
  • Doerfel, M. L., & Barnett, G. A. (1999). A semantic network analysis of the International Communication Association. Human Communication Research, 25(4), 589-603.
  • Durkheim, É. (2005). Suicide: A study in sociology. Erişim adresi: https://www.taylorfrancis.com/books/9781134470235 (Orijinal çalışma 1951 yılında yayımlanmıştır).
  • Edwards, J. R. (2011). The fallacy of formative measurement. Organizational Research Methods, 14(2), 370-388.
  • Ekinci, Y., & Hosany, S. (2006). Destination personality: An application of brand personality to tourism destinations. Journal of Travel Research, 45, 127-139.
  • Epley, N., Waytz, A., Akalis, S., & Cacioppo, J. T. (2008). When we need a human: Motivational determinants of anthropomorphism. Social Cognition, 26(2), 143-155.
  • Ergüder, Ü. (2011). Önsöz. A. İçduygu, Z. Meydanoğlu, D. Ş. Sert (Haz.), Türkiye’de Sivil Toplum: Bir Dönüm Noktası CIVICUS Uluslararası Sivil Toplum Endeksi Projesi (STEP) Türkiye Ülke Raporu II içinde (ss. 5-6). İstanbul: TÜSEV Yayınları.
  • Ferreira, M. R., Carvalho, A., & Teixeira, F. (2017). Non-governmental development organizations (NGDO) performance and funds—a case study. Journal of Human Values, 23(3), 178-192.
  • Fombrun, C. J., Gardberg, N. A., & Sever, J. M. (2000). The Reputation QuotientSM: A multi-stakeholder measure of corporate reputation. Journal of brand management, 7(4), 241-255.
  • Fouss, F., Saerens, M., Shimbo, M. (2016). Algorithms and models for network data and link analysis. New York: Cambridge University Press.
  • Frandsen, F., & Johansen, W. (2014). Corporate communication. V. Bhatia, & S. Bremner (Haz.), The Routledge handbook of language and professional communication içinde (ss. 220-236). Routledge: Abingdon.
  • Gümüş, K. (2004). Yakın tarihimizde STK hareketinin gelişimi ve kamu sivil toplum kuruluşları ilişkisi. Savunuculuk ve Politikaları Etkileme Konferans Yazıları No: 3 içinde (ss. 1-35). İstanbul Bilgi Üniversitesi Sivil Toplum Kuruluşları Eğitim ve Araştırma Birimi.
  • Helm, S. (2005). Designing a formative measure for corporate reputation. Corporate Reputation Review, 8(2), 95-109.
  • Helm, S., & Klode, C. (2011). Challenges in measuring corporate reputation. S. Helm, K. Liehr-Gobbers, & C. Storck (Haz.), Reputation management içinde (ss. 99-110). Berlin: Springer-Verlag.
  • Hume, D. (1957). The natural history of religion. California: Stanford.
  • İçişleri Bakanlığı Dernekler Dairesi Başkanlığı. (t.y.). Derneklerin Faaliyet Alanlarına Göre Dağılımı. Erişim adresi: https://www.dernekler.gov.tr/tr/AnasayfaLinkler/derneklerin-faaliyet-alanina-gore.aspx
  • Jang, H. Y., & Barnett, G. A. (1994). Cultural differences in organizational communication: A semantic network analysis. Bulletin of Sociological Methodology, 44, 31-59.
  • Janson, J. (2014). The reputation playbook. Hampshire: Harriman House.
  • Jupp, V. (2006). Sociometry. V. Jupp (Haz.), The Sage dictionary of social research methods içinde (ss. 285-286). London: Sage.
  • Kerr, N. L. & Tindale, S. (2014). Methods of small group research. H. T. Reis & C. M. Judd (Haz.), Handbook of research methods in social and personality psychology içinde (ss. 188-219). New York: Cambridge University Press.
  • Kinzey, R.E. (2013). Promoting nonprofit organizations: a reputation management approach. New York: Routledge.
  • Klebanov, B. B., Kaufer, D., & Franklin, H. E. Y. (2010). A figure in a field: semantic field-based analysis of antithesis. Cognitive Semiotics, 6, 121-153.
  • Kong, E., & Farrell, M. (2010). The role of image and reputation as intangible resources in non-profit organisations: a relationship management perspective. Proceedings of the 7th International Conference on Intellectual Capital, Knowledge Management and Organisational Learning içinde (ss. 245-252). Academic Publishing.
  • Kucuk, S. U. (2016). Brand hate: navigating consumer negativity in the digital world. Erişim adresi: http://www.springer.com/gp/book/9783319415185#.
  • Kwan, V. S. Y., Johnson, K., Neel, B., & Cohen, A. B. (2010). Anthropomorphism. Corsini Encyclopedia of Psychology içinde (c. 1–2, ss. 118-119). John Wiley & Sons.
  • Lange, D., Lee, P. M., Dai, Y. (2011). Organizational reputation: A review. Journal of Management 37 (1), 153-184.
  • Lee, P. M., Pollock, T. G., & Jin, K. (2011). The contingent value of venture capitalist reputation. Strategic Organization, 9(1), 33-69.
  • Martineau, P. (2002). The personality of the retail store. A. M. Findlay & L. Sparks (Haz.), Retailing: critical concepts içinde (ss. 98-113). London: Routledge.
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There are 84 citations in total.

Details

Primary Language Turkish
Subjects Communication and Media Studies
Journal Section Research Articles
Authors

Selin Türkel

Publication Date December 30, 2018
Submission Date February 28, 2018
Published in Issue Year 2018

Cite

APA Türkel, S. (2018). Sivil Toplum Kuruluşu İtibarının İnsan Biçimcilik Yaklaşımı ile Ölçümü: Bir Anlamsal Ağ Analizi. Türkiye İletişim Araştırmaları Dergisi(31), 77-102. https://doi.org/10.17829/turcom.435076

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