LOJİSTİK PERFORMANS VE İLİŞKİ KALİTESİ ÜZERİNE ALANYAZIN İNCELEMESİ

Year 2017, Volume: 1 Issue: 2, 99 - 120, 31.12.2017

Hanifi Murat Mutlu , Semir Ölmez

https://doi.org/10.30711/utead.356743

Cited By: 3

Abstract

Taraflar arasındaki
ilişkiyi şekillendiren ve kurulan ilişkileri sağlamlaştıran ilişki kalitesi
değişkenleri ile lojistik performans alanyazında birçok yazar tarafından ele alınmakta
ve incelenmektedir. Bu çalışma lojistik performans ve ilişki kalitesi
ölçümlerine ilişkin kapsamlı bir literatür incelemesi yapmayı amaçlamaktadır.
1980 ve 2015 yılları arasında Science Direct, Web of Science ve Emerald
endekslerinde taranan ve "logistics performance" ve
"realitonship quality" anahtar kelimesi içeren bilimsel makaleleri
içerik analizine tabi tutmaktadır. Gerekli düzenleme işlemleri yapıldıktan
sonra makaleler yazar, yayın yeri bilgisi, konu başlığı, araştırma tasarımı,
sektör/ülke, ana kütle, örnekleme yöntem ve hacmi, ölçüm yöntemi, ölçümde
kullanılan değişkenler, bağımlı ve bağımsız değişkenler ve bulgulanan ilişkiler
kapsamında incelenmektedir. Araştırmada sadece yayınlanmış ve tam metin
makaleler kullanılmıştır. Çalışma sonuçları ile ilişki kalitesi değişkenleri ve
lojistik performans kavramlarının farklı amaç ve ölçüm düzeyleri itibarıyla
detaylı bir şekilde açıklanması hedeflenmektedir. 

Keywords

Lojistik Performans, Lojistik Performans Ölçümü

A LITERATURE REVIEW ON LOGISTICS PERFORMANCE AND RELATIONSHIP QUALITY

Abstract

Logistic performance and relationship quality variables that
shape the relationship between the parties and consolidate the relations
established are examined by many authors in the literature. This study aims to
make a comprehensive literature review of logistic performance and relationship
quality measurements.The study
assesses to scientific articles which contains “logistics performance” and
"relationship quality" keywords and scanned in ScienceDirect, Web of
Science and Emerald index by content analysis. After necessary editing, the
articles examined within author, publishing location, topic, research design,
industry/country, population, sampling method and volume, measurement method,
variables of measurement, dependent and independent variables, detected
relationships. In the study, it is just used published and full-text articles.
The study results aim to clarify the concept of logistics performance,
relationship quality and prevent confusion caused by different goals and
measurement levels.

Keywords

Logitics Performance, Logisticis Performance Measurement, Relationship Quality

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