Abstract
Purpose: Planning the emergency department to meet patient needs, effective management of all resources, quality health care and patient satisfaction will directly affect the efficient use of resources. With this study, it is aimed to analyze the patient admission to the training and research hospital emergency department with quantitative estimation methods, to determine the most appropriate estimation model and to estimate the number of patients for future periods.
Methodology: Two different models are used as estimation method. First, the Random Forest Model was modeled with the assumption that the patients coming to the hospital depend on the population of the city and the number of tourists coming. In the second model, the Holt-Winterss Model, five-year emergency number patients were estimated by considering seasonal data regardless of any other data.
Findings: When the results are examined; while the total application to the emergency room was 3.709.716 between 2015 and 2019, it was estimated that 3.985.932 would apply in 2020-2024.
Originality: Emergency services are very busy units that provide uninterrupted service. Therefore, it is very important to accurately determine this demand and make the necessary improvements by hospital managers. Capacity planning is an area that will solve many administrative problems. Planning for the future; helps to solve the problem by foreseeing the event and before the risk moments come Although there are many studies about capacity planning, planning the bed capacity of a hospital with a changing number of seasonal patients in a touristic area is not a study in the literature. In this respect, the study shows its originality in the literature.