TURİST REHBERLİĞİ MESLEĞİNDE ROBOT REHBERLERİN YÜKSELİŞİ

Savaş Yıldız

doi:10.21076/vizyoner.481225

Review

THE RISE OF ROBOT GUIDES IN TOURIST GUIDANCE PROFESSION

Year 2019, Volume: 10 Issue: 23, 164 - 177, 28.02.2019

Savaş Yıldız

https://doi.org/10.21076/vizyoner.481225

Cited By: 13

Abstract

The discoveries and inventions that have been realized since ancient times, are the source of the technology we have today and the technology we have today will be the source of the future technological developments. Developments in artificial intelligence, robot technologies and software affect manufacturing, trade and service sectors and lead to the emergence of the concepts such as robot teachers, digital nurses, robot receptionist especially in the service sector. Tourism sector is one of the sectors that human relations are at the forefront. Tourist guidance profession -one of the sub-branches of tourism sector - is also affected from the technological developments. Today, robot tourist guides perform service in museums and exhibition halls in some countries around the world. In the study, which is based on a comprehensive literature review, it is aimed to determine recent and possible future roles of robot tour guides in the tourist guidance profession where human relations are at the forefront. Considering the development of robot tour guides over time as well as the developments in robot technologies, it is predicted that robot guides will start to provide guidance in open areas in the medium or long term.

Keywords

Tourism, Tourist Guidance, Robot Tour Guides

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TURİST REHBERLİĞİ MESLEĞİNDE ROBOT REHBERLERİN YÜKSELİŞİ

Year 2019, Volume: 10 Issue: 23, 164 - 177, 28.02.2019

Savaş Yıldız

https://doi.org/10.21076/vizyoner.481225

Cited By: 13

Abstract

Eski çağlardan bu yana gerçekleştirilmiş olan keşif ve icatlar bugün sahip olduğumuz teknolojiye kaynaklık ederken, bugün sahip olduğumuz teknoloji ise gelecekte yaşanacak olan teknolojik gelişmelere kaynaklık edecektir. Yapay zekâ, robot teknolojileri ve yazılım alanındaki gelişmeler imalat, ticaret ve hizmet sektöründeki birçok meslekte etkisini göstermekte ve özellikle hizmet sektöründe robot öğretmen, dijital hemşire, robot resepsiyon görevlisi gibi yeni kavramların ortaya çıkmasına zemin hazırlamaktadır. İnsan ilişkilerinin ön planda olduğu bir hizmet sektörlerinden bir de turizm sektörüdür. Turizmin sektörünün alt meslek dallarından olan turist rehberliği mesleği de teknoloji alanında yaşanan gelişmelerden payına düşeni almaktadır. Teknoloji alanında yaşanan gelişmeler neticesinde günümüzde robot turist rehberleri dünyanın çeşitli ülkelerinde müze ve sergi salonlarında rehberlik hizmeti vermektedir. Geniş kapsamlı literatür taramasına dayanan bu çalışmada, insan ilişkilerinin ön planda olduğu turist rehberliği mesleğinde robot turist rehberlerinin bugünkü ve gelecekteki muhtemel rolü belirlenmeye çalışılmıştır. Robot turist rehberlerinin zaman içindeki gelişiminin yanı sıra robot teknolojilerinde yaşanan gelişmeler dikkate alındığında orta veya uzun vadede robot rehberlerin açık alanlarda da rehberlik hizmeti veremeye başlayacakları öngörülmüştür.

Keywords

Turizm, Turist Rehberliği, Robot Turist Rehberleri

References

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Al-Wazzan, A., Al-Farhan, R., Al-Ali, F. ve El-Abd, M. (2016). “Tour-guide robot”, 2016 International Conference on Industrial Informatics and Computer Systems (CIICS), 13-15 March 2016, Sharjah, United Arab Emirates, 1-5.
Ap, J. ve Wong, K.K.F. (2001). “Case Study on Tour Guiding: Professionalism”, Issues and Problems. Tourism Management, 22(5), 551-563.
Beckwith, J., Sherbrook, S., Lefief, R., Williams, M. ve Yelamarthi, K. (2012). “Cate: An Indoor Tour Guide Robot”, IEEE International Conference on Electro/Information Technology, 5-8 August 2012, Indianapolis, Indiana, USA, 562.565.
Behnke, S. (2008). “Humanoid Robot”. From Fiction to Reality, 4(8), 5.
Bischoff, R. ve Graefe, V. (2002). “Demonstrating the Humanoid Robot HERMES at an Exhibition: A Long-Term Dependability Test”, IEEE/RSJ International Conference on Intelligent Robots and Systems, IROS '02, 30 - October 4 November 2002, Lausanne, Switzerland.
Boboc, R. G., Hortiua, M. and Talaba, D. (2014). “An Educational Humanoid Laboratory Tour Guide Robot”, Procedia - Social and Behavioral Sciences, (141), 424 - 430 Boston Dynamics. (2018). Robots, https://www.bostondynamics.com/robots. (Erişim Tarihi: 7 Kasım.2018).
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Burgard, Cremers, A. B.,Fox, D., Hähnel, D., Lakemeyer, G., Schulz, D., Steiner., W. ve Thrun, S. (1999). “Experiences with an Interactive Museum Tour-Guide Robot”, Artificial Intelligence, 1-53, http://robots.stanford.edu/papers/thrun.tourguide.pdf, (Erişim Tarihi: 5 Kasım.2018).
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Carjaval, D. (14 March 2017). Let a Robot Be Your Museum Tour Guide, https://www.nytimes.com/2017/03/14/arts/design/museums-experiment-with-robots-as-guides.html, (Erişim Tarihi: 3 Kasım 2018).
Chaudhary, N. (27 March 2017). Now, A Robot Tour Guide To Welcome Tourists At Jaipur Wax Museum, https://timesofindia.indiatimes.com/city/jaipur/now-a-robot-tour-guide-to-welcome-tourists-at-jaipur-wax-museum/articleshow/63432033.cms, (Erişim Tarihi: 3 Kasım 2018).
Chella, A. ve Macaluso, I. (2009). “The Perception Loop In Cicerobot, A Museum Guide Robot”, Neurocomputing, 72(4-6), 760-766.
Chiu, C. (2004). The Bryn Mawr Tour Guide Robot. Senior Thesis. Bryn Mawr College. https://cs.brynmawr.edu/TourGuide/thesis.pdf, (Erişim Tarihi: 31 Ekim 2018).
Çakmak, F.T. ve Demirkol, Ş. (2016). “Teknolojik Gelişmelerin Turist Rehberliği Mesleğine Etkileri Üzerine Bir Swot Analizi”, Bingöl Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 7(7): 221-235.
Çolakoğlu, O.E., Epik, F. ve Efendi, E. (2010). Tur Yönetimi ve Turist Rehberliği, Ankara: Detay Yayıncılık.
Demirkol, Ş. ve Ekmekçi, İ. (2005). “Paket Turların Sürdürülebilirliğinde Turist Rehberlerine Etik Bir Bakış”. IV. Geleneksel Turizm Paneli, Kırklareli Üniversitesi (KLÜ) Turizm Fakültesi, Kırklareli, 59-83.
Denny vd., (2016). “Humanoid Robots - Past, Present and the Future”, European Journal of Advances in Engineering and Technology, 3(5), 8-15.
Döner Sermaye İşletmesi Merkez Müdürlüğü (DÖSİM), (2018). Sesli Rehberlik Listesi. http://www.dosim.gov.tr/sesli-rehberlik-listesi, (Erişim Tarihi: 1 Aralık 2018).
Erden, A. (2012). Robotlar ve Mekatronik Mühendisliği. http://vizyon21y.com/documan/Genel_Konular/Bilim_Teknoloji/Mekatronik/Mekatronik_Muhendisligi_ve_Robotlar.pdf, (Erişim Tarihi: 06 Aralık 2018).
Feil-Seifer, D. ve Mataric, M.J. (2005). “Defining Socially Assistive Robotics”, 2005 IEEE 9th International Conference on Rehabilitation Robotics, June 28 - July 1, Chicago, IL, USA. 465-468.
Fong, T., Nourbakhsh, I. ve Dautenhahn, K. (2002). “A Survey of Socially Interactive Robots: Concepts, Design, and Applications”, Technical Report CMU-RI-TR-02-29, 1-56. https://infoscience.epfl.ch/record/30017/files/CMU-RI-TR-02-29.pdf, (Erişim Tarihi: 31 Ekim 2018).
Frontech, F. (2007). Service Robot enon from Fujitsu Acts as Visitors' Guide at Museum of Best-Selling Mystery Novelist, http://www.fujitsu.com/jp/group/frontech/en/resources/news/press-releases/2007/0920.html, (Erişim Tarihi: 2 Kasım 2018).
Fujita, M. (2001). “AIBO: Towards The Era of Digital Creatures”, International Journal of Robotics Research, 20, 781-794.
Gates, B. (2007). “A Robot in Every Home”, Scientific American Magazine, (January /7), 58-67.
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Details

Primary Language	Turkish
Subjects	Business Administration
Journal Section	Review Articles
Authors	Savaş Yıldız 0000-0002-6630-2023
Publication Date	February 28, 2019
Submission Date	November 10, 2018
Published in Issue	Year 2019 Volume: 10 Issue: 23

Cite

APA	Yıldız, S. (2019). TURİST REHBERLİĞİ MESLEĞİNDE ROBOT REHBERLERİN YÜKSELİŞİ. Süleyman Demirel Üniversitesi Vizyoner Dergisi, 10(23), 164-177. https://doi.org/10.21076/vizyoner.481225