Trust within organisations: A cross-cultural research on the role of character perception

Year 2018, Volume: 6 Issue: 3, 23 - 37, 10.12.2018

Dominic Mcloughlin Maryna Salun Emrah Özsoy , Carroll R. Kateryna Zaslavska Osman Uslu

https://doi.org/10.32705/yorumyonetim.468342

Abstract

Prior research has amply demonstrated that employees’
relationships with their immediate manager and their organisation influences
their trust in it. In this three-country investigation, we examine how
employees’ perceptions of their manager's character, and the character of
senior management influences their trust in their manager and their
organisation. Results draw on data from ICT organisations in Australia, Turkey
and the Ukraine (n-541) and reveal that workers’ perceptions of character
matter for trust in manager and trust in the organisation. Furthermore, sub-components
of trust and communication with the immediate manager mediate the relationship
between perceptions of character and organisational outcomes. Overall, our
findings create a new avenue for trust research by advancing the idea that
perceptions of character are an important antecedent of workers’ trust in
management.

Keywords

Trust, Interpersonal Trust, Trust In Manager, Trust In Organisation, Perceived Character

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