COVID-19 Pandemisi Sürecinde Uzaktan Eğitim Sistemine Yönelik Algıların Bilgi Sistemleri Başarı Modeli ile İncelenmesi

Year 2023, Volume: 13 Issue: 3, 393 - 408, 15.01.2024

Özdal Koyuncuoğlu , A. Aslan Şendoğdu , Deniz Koyuncuoglu

https://doi.org/10.53478/yuksekogretim.1199841

Abstract

COVID-19 pandemisi sürecinde, eğitim etkinliklerinde kilit bir role sahip olan uzaktan eğitim teknolojilerinin değerlendirmesi ve kullanım seviyesinin incelenmesi, üniversiteler için giderek daha önemli hale gelmektedir. Bu çalışma, COVID-19 pandemisi boyunca Bilgi Sistemleri Başarı Modeli’ni kullanarak uzaktan eğitim sistemlerinin öğrenci üzerindeki etkisini incelemeyi amaçlamaktadır. Bu doğrultuda, algılanan eğitim kalitesi, teknik hizmet kalitesi, bilgi kalitesi ve COVID-19 korkusunu da içeren genişletilmiş bir Bilgi Sistemleri Başarı Modeli kullanılmıştır. Bu amaçla, Türkiye’de Necmettin Erbakan Üniversitesi’nde öğrenim gören 1011 lisans öğrencisine uzaktan eğitim sistemini kullanmayı etkileyen faktörler hakkında anket yapılmış ve elde edilen veriler Yapısal Eşitlik Modellemesi (YEM) kullanılarak analiz edilmiştir. Analizler, COVID-19 korkusunun uzaktan eğitim sistemiyle ilgili kalite algısını olumlu etkilediğini ortaya koymuştur. Teknik hizmet, eğitim ve bilgi kalitesinin uzaktan eğitimle ilişkili olarak memnuniyet ve kullanım niyeti üzerinde önemli bir etkisi olduğu bulunmuştur. Ayrıca, çalışma sonuçları, memnuniyet ve kullanım niyetinin gerçek kullanım davranışları üzerinde olumlu bir etkiye sahip olduğunu göstermiştir.

Keywords

Bilgi sistemleri başarı modeli, Covid-19 pandemisi, Türkiye, Uzaktan eğitim, Yükseköğretim

Investigation of the Perceptions Regarding Distance Education with the Information Systems Success Model in the COVID-19 Pandemic

Abstract

During the COVID-19 pandemic, the evaluation and analysis of the usage level of distance education technologies, which play a key role in education activities, has become increasingly important for universities. This study aims to investigate the impact of distance education systems on students during the COVID-19 pandemic using the Information Systems Success Model. In this context, an expanded Information Systems Success Model, including perceived education quality, technical service quality, information quality, and fear of COVID-19, was used. For this purpose, a survey was conducted on 1011 undergraduate students studying at Necmettin Erbakan University in Türkiye about factors affecting the use of the distance education system, and the data obtained were analyzed using Structural Equation Modeling (SEM). The analyses revealed that fear of COVID-19 positively influenced the quality perception associatedwith the distance education system. It was found that technical service, education, and information quality related to distance education had a significant impact on satisfaction and intention to use. Furthermore, the study results showed that satisfaction and intention to use had a positive effect on actual usage behavior.

Keywords

Covid-19 pandemic, Distance education, Higher education, Information systems success model, Türkiye

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