The Efficiency of Regularization Method on Model Success in Issue Type Prediction Problem

Yıl 2023, Cilt: 7 Sayı: 2, 360 - 383, 29.12.2023

Ali Alsaç , Mehmet Mutlu Yenisey , Murat Can Ganiz , Mustafa Dağtekin , Taner Ulusinan

https://doi.org/10.26650/acin.1394019

Öz

Designing a prediction method with machine learning algorithms and increasing the prediction success is one of the most important research areas and aims of today. Models designed using classification algorithms are frequently used especially in problem types that require prediction. In this study, real life data is used to answer the question of which problem type should be included in the Information Technology Service Management (ITSM) system. An important step in the search for a solution is to examine the dataset with regularization methods. Experimental results have been obtained to establish the overfitting or underfitting balance of the dataset with L1 and L2 regularization methods. While the Root-Mean-Square Error (RMSE) value was approximately 0.13 in the regression model without regularization, this value was found to be approximately 0.083 after L1 regularization.With the regularized dataset, new results were obtained using Artificial Neural Network (ANN), Logistic Regression (LR), Support Vector Machine (SVM) classifier algorithms. SVM algorithm was the most successful model with a performance of approximately 0.73. It is followed by LR and ANN respectively. Accuracy, Precision, Recall and F1Score were used as evaluation metrics. It is seen that the use of regularization methods, especially in the preparation of real-life data for use in machine learning or other artificial intelligence research, will contribute to increasing the success level of the model.

Anahtar Kelimeler

IT service management, regularization, prediction, classification

Destekleyen Kurum

TUBİTAK

Proje Numarası

This work is supported by TUBITAK 1509 program number 9210017 and TUBITAK 2244 program number 119C056.

Teşekkür

I would like to greatly acknowledge TUBITAK and Experteam which is a trademark of Uzman Bilişim A.Ş.

Sorun Türü Tahmini Probleminde Düzenlileştirme Yönteminin Model Başarısı Üzerindeki Etkisi

Öz

Matematik düzleminde bir tahmin yöntemi tasarlamak ve başarılı sonuçlarından faydalanmak günümüzün önemli araştırma alanlarından ve amaçlarından biri olarak öne çıkmaktadır. Sınıflandırma algoritmaları kullanılarak tasarlanan modeller özellikle tahmin gerektiren problem türlerinde sıklıkla kullanılmaktadır. Çalışmada gerçek hayat verileri kullanılarak bir gerçek hayat problemi olan müşteriden gelen çözüm talebinin Bilgi Teknolojisi Hizmet Yönetimi (BTHY) sistemi içinde hangi sorun tipine dahil edilmesi gerektiği sorusuna cevap aranmaktadır. Çözüm arayışının önemli bir aşamasında veri kümesinin Regülarizasyon yöntemleri ile incelenmesi yer almaktadır. L1 ve L2 regülarizasyon yöntemleri ile veri kümesinin overfitting ya daunderfitting dengesinin kurulması için deneysel sonuçlar alınmıştır. Regülarizasyon uygulanmamış regresyon modelinde Kök Ortalama Kare Hatası (RMSE) değeri yaklaşık olarak 0,13 iken L1 regülarizasyonu sonucunda bu değer yaklaşık 0,083 olarak bulunmuştur. Düzenlileştirilmiş veri kümesi ile Yapay Sinir Ağları (YSA), Lojistik Regresyon (LR), Destek Vektör Makinaları (DVM) sınıflandırıcı algoritmaları kullanılarak yeni sonuçlar elde edilmiştir. DVM algoritması yaklaşık 0,73 başarım sonucu ile en başarılı model olmuştur. Sırasıyla LR ve YSA takip etmektedir. Değerlendirme metrikleri olarak Accuracy, Precision, Recall ve F1Score kullanılmıştır. Özellikle gerçek hayat verilerinin makina öğrenmesi ya da diğer yapay zeka araştırmalarında kullanımı için hazırlanması aşamasında Regülarizasyon yöntemlerinden faydalanmanın modelin başarı düzeyinin artmasında katkısı olacağı görülmektedir.

Anahtar Kelimeler

Bilgi işlem servis yönetimi, regülarizasyon, tahmin, sınıflandırma

Proje Numarası

This work is supported by TUBITAK 1509 program number 9210017 and TUBITAK 2244 program number 119C056.

Kaynakça

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