360 DERECE EMPATETİK DEĞERLENDİRME METODUYLA EKİP İLİŞKİSİNİ GELİŞTİRME

Yıl 2019, Cilt: 2 Sayı: 2, 101 - 114, 30.11.2019

Mustafa Şeref Akın

Öz

Ekip. Ekip. Ekip. Bir işteki
belki de başarı için en önemli faktördür. Literatürde ekibin katkıları ve
şekillenmesi genişçe işlenmesine rağmen, ilişkiler boyutu az değinilmiştir. Bu
çalışmada ilişkilerin gelişmesi için uygulanacak olan 360 derece empatetik
değerlendirme metodu tanıtılacaktır. Özellikle startupların karşılaştığı büyük
kaynak kısıtlılığına karşın, en önemli öz kaynakları ekibin ahengidir. Bu
ahengin kurulması, geliştirilmesi empati ile olur. İlk aşamada içten dışa doğru
paydaşlarla ilişkisinin yoğunluğu ve kalitesi belirlenir. Karşı tarafın
kendisinden beklentisi sorularak empati yapması istenir. Bunun yanında takım
çalışanlarının değerlerini hatırlatacak, onların hassasiyetlerine yönelik
aksiyon planı uygulanacaktır. Özellikle iş yoğunluğu yüksek olan ilişkilere
yoğunlaşılır. Aksiyonun özü ilgi vermeyi dayalıdır. Bu aksiyonlar
hatırlatıcılar sayesinde rutin hale getirilecektir. Hatırlatıcılar yapılması
gerekeni otomatikleştiren unsurlardır. 
Sonuçta ekibin başarısı değer vermek, alaka göstermek, nezaket, empati
göstermek gibi insani değerlere dayalıdır

Anahtar Kelimeler

Ekip, İlişiler, 360 Derece, Empati, Aksiyon, Hatırlatıcı, Rutin

Kaynakça

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