Otel Çalışanlarının Stres ve Bireysel Performans İlişkisinin İncelenmesi

Yıl 2019, Cilt: 19 Sayı: 2, 475 - 496, 17.06.2019

Gamze Alp

https://doi.org/10.18037/ausbd.579231

Cited By: 1

Öz

Bu araştırmada stres puanları ile bireysel performans arasındaki ilişkinin incelenmesi

amaçlanmıştır. Bu amaca uygun olarak araştırmada ilişkisel tarama modeli kullanılmıştır.

Araştırmanın örneklemini, 2016 yılının Nisan ve Mayıs aylarında Antalya merkezdeki beş yıldızlı

otel çalışanları oluşturmaktadır. Araştırmada çalışanların stres puanlarını hesaplamak için

“Mayerson stres kaynağı ölçeği” kullanılmıştır. Çalışanların bireysel performanslarının

değerlendirilebilmesi için de “bireysel performans ölçeği” kullanılmıştır. Araştırmada sosyal stres

vericiler, kendini yorumlama biçiminden kaynaklanan stres vericiler, işle ilgili stres vericiler ve

fiziki çevreden kaynaklanan stres vericiler değişkenlerinden oluşan veri setlerinden elde edilen

stres puanları ile, temel performans ve başarı performansı değişkenlerinden oluşan bireysel

performans ölçeği veri seti arasındaki ilişki kanonik korelasyon analizi ile incelenmiştir. Kanonik

korelasyon analizi sonucunda, stres puanları ve bireysel performans arasında anlamlı pozitif ilişki

tespit edilmiş ve sosyal stres vericilerden alınan puanlar değişkeni ile bireysel performans

arasında pozitif bir ilişki bulunmuştur. Bu da, çalışanların sosyal stres vericilerden aldıkları

puanlar arttıkça bireysel performanslarının da artığını göstermektedir.

Anahtar Kelimeler

Stres Puanı, Kanonik Korelasyon

Kaynakça

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