Araştırma Makalesi
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Çalışanım Çalıyor mu? KOBİ’lerde Çalışan Hırsızlığını Etkileyen ve Önleyici Faktörlerin Keşfedilmesine Yönelik Nitel Bir Araştırma

Yıl 2024, Cilt: 24 Sayı: 1, 265 - 286, 28.03.2024
https://doi.org/10.18037/ausbd.1384507

Öz

Çalışan hırsızlığı küçük ve orta büyüklükteki işletmelerde (KOBİ) yaygın olarak karşılaşılan bir davranış şeklidir. Bu durum işletmeleri ciddi mali zararlara uğratmakta ve onların gelişimine engel olmaktadır. Gerekli düzeyde büyüme sağlayamayan KOBİ’ler dolaylı yoldan ülke gelişiminin sağlanmasına engel olmaktadır. Bu yönüyle KOBİ’lerde yaşanan çalışan hırsızlıklarının tanımlanması hem ilgili literatüre hem de uygulayıcılara önemli katkılar sağlayacaktır. Dolayısıyla araştırmanın amacı KOBİ’lerde yaşanan çalışan hırsızlığının neden, süreç ve sonuçlarının genel bir portresini çizmektedir. Araştırma amacı doğrultusunda iki temel soruya yanıt aranmıştır. Bunlardan ilki, KOBİ’lerde çalışan bireylerin hırsızlık davranışına yönelmelerine etkileyen faktörlerin keşfedilmesidir. İkincisi ise söz konusu işletmelerde çalışan hırsızlığının bir daha yaşanmaması için alınması gereken önlemlerin neler olduğunun belirlenmesidir. Araştırma sorularının yanıtlanması için 10 KOBİ’de çalışan bireye ulaşılmış, görüşmeler gerçekleştirilmiştir. Bu çalışanlar, Türkiye’nin Denizli ilinde tekstil, turizm, beyaz eşya, mobilya, muhasebe-finans, gıda sektörlerinde faaliyet gösteren işletmelerde çalışmaktadırlar. Betimsel analiz yöntemiyle değerlendirilen veriler çalışanları hırsızlığa iten nakit, mal ya da ürün ve zaman olmak üzere 3 ana tema ve 23 alt temaya işaret etmiştir. Söz konusu ana temalar ve alt temalar yorumlanmış çalışanları hırsızlığa iten sebeplerin genellikle bireysel ve ailevi sebepler olduğu sonucuna ulaşılmıştır. Ayrıca KOBİ’lerde yaşanan hırsızlık davranışlarının önlenmesi için zamanında stok sayımı, güvenlik tedbirleri, gözetim gibi alt temalar yorumlanarak teorik ve pratik çıkarımlar sunulmuştur.

Etik Beyan

Bu çalışmanın daha önce başka bir dergiye değerlendirilmek üzere gönderilmemiş olduğunu beyan ve taahhüt ederiz, aksi belirlendiği takdirde tarafıma uygulanacak tüm yaptırımları kabul ediyorum. Ayrıca çalışmanın hem saha araştırmasında hem de yazım aşamasında tüm etik kurallara uyulduğunu tüm yazarlar adına beyan ederiz

Kaynakça

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  • Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314-324. https://doi.org/10.1002/hbe2.195
  • Adewole, E. G. ve Umoru, T. A. (2021). Perceived influence of business environment on small and medium scale enterprises success in Nigeria. European Journal of Business and Management Research, 6(6), 195-200. https://doi.org/10.24018/ejbmr.2021.6.6.1182
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  • Al-Harrasi, A., Shaikh, A. K. ve Al-Badi, A. (2021). Towards protecting organisations’ data by preventing data theft by malicious insiders. International Journal of Organizational Analysis, 31(3), 875-888. https://doi.org/10.1108/IJOA-01-2021-2598
  • Alias, M., Mohd Rasdi, R., Ismail, M. ve Abu Samah, B. (2013). Influences of individualrelated factors and job satisfaction on workplace deviant behaviour among support personnel in Malaysian public service organizations. Human Resource Development International, 16(5), 538-557. doi:10.1080/13678868.2013.812315
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  • Babadağ, M. ve Kerse, G. (2019). Zaman hırsızlığı ölçeğinin Türkçe uyarlamasının geçerliliğinin yeniden değerlendirilmesi ve kişilik özellikleri ile zaman hırsızlığı arasındaki ilişki. Bolu Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(2), 419-438. https://doi.org/10.11616/basbed.v19i47045.523976
  • Bansal, S., Garg, I. ve Sharma, G. D. (2019). Social entrepreneurship as a path for social change and driver of sustainable development: A systematic review and research agenda. Sustainability, 11(4), 1091. https://doi.org/10.3390/su11041091
  • Bailey, A., A. (2006). Retail employee theft: a theory of planned behavior perspective. International Journal of Retail & Distribution Management, 34(11), 802-816. https://doi.org/10.1108/09590550610710219
  • Bennett, R. J. ve Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349-360. doi:10.1037/0021-9010.85.3.349
  • Brock, M. E., Martin, L. E. ve Buckley, M. R. (2013). Time theft in organizations: The development of the time banditry questionnaire, International Journal of Selection and Assessment, 21(3), 309-321. https://doi.org/10.1111/ijsa.12040
  • Bullard, P. D. ve Resnik, A. J. (1983). SMR forum: Too many hands in the corporate cookie jar. Sloan Management Review, 25(1), 51-56. Erişim adresi: https://europepmc.org/article/med/10264477
  • Büyüköztürk, S., Gelincik, A., Demirtürk, M., Kocaturk, E., Colakoğlu, B. ve Dal, M. (2012). Omalizumab markedly improves urticaria activity scores and quality of life scores in chronic spontaneous urticaria patients: A real life survey. The Journal of Dermatology, 39(5), 439-442. https://doi.org/10.1111/j.1346-8138.2011.01473.x
  • Chernyak-Hai, L. ve Tziner, A. (2014). Relationships between counterproductive work behavior, perceived justice and climate, occupational status, and leader-member exchange. Revista de Psicología del Trabajo y de las Organizaciones, 30(1), 1-12. https://doi.org/10.5093/tr2014a1
  • Ding, Z., Liu, W., Zhang, G. ve Wang, H. (2018). Supervisor narcissism and time theft: Investigating the mediating roles of emotional exhaustion and the moderating roles of attachment style, Frontiers in Psychology, 9, 1-10. https://doi.org/10.3389/fpsyg.2018.02215
  • Ferrell, O. C. ve Gresham, L. G. (1985). A contingency framework for understanding ethical decision making in marketing. Journal of Marketing, 49(3), 87-96. https://doi.org/10.1177/002224298504900308
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  • Ghiselli, R., ve Ismail, J. A. (1998). Employee theft and efficacy of certain control procedures in commercial food service operations. Journal of Hospitality & Tourism Research, 22(2), 174-187. https://doi.org/10.1177/109634809802200205
  • Guthrie, J., Todd, S. ve Bailey, A. A. (2006). Retail employee theft: A theory of planned behavior perspective. International Journal of Retail & Distribution Management, 34(11), 802–816. https://doi.org/10.1108/09590550610710219
  • Gupta, C., Fernandez-Crehuet, J. M. ve Gupta, V. (2022). A novel value-based multi-criteria decision making approach to evaluate new technology adoption in SMEs. PeerJ Computer Science, 8, e1184. https://doi.org/10.7717/peerj-cs.1184
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Is My Employee Stealing? A Qualitative Research to Discover the Factors Affecting and Preventing Employee Theft in SMEs

Yıl 2024, Cilt: 24 Sayı: 1, 265 - 286, 28.03.2024
https://doi.org/10.18037/ausbd.1384507

Öz

Employee theft is a common form of behavior in small and medium-sized businesses (SMEs). This situation inflicts serious financial losses on businesses and hinders their development. SMEs that cannot achieve the required growth level indirectly hinder the country's development. In this respect, describing employee thefts in SMEs will make serious contributions to both the relevant literature and practitioners. Therefore, the research aims to reflect a general portrait of the causes, processes, and consequences of employee theft in SMEs. In line with the purpose of the research, answers were sought to two basic questions. The first of these is the discovery of the factors that affect the tendency of individuals working in SMEs to theft behavior. The second is to determine what measures should be taken to prevent employee theft from happening again in these businesses. To answer the research questions, individuals working in 10 SMEs were contacted and interviews were held. These employees operate in the textile, tourism, white goods, furniture, accounting-finance and food sectors in Turkey's Denizli province. The data evaluated by the descriptive analysis method pointed to 3 main themes and 23 sub-themes, namely cash, goods or products and time, which pushed the employees to theft. The data evaluated by the descriptive analysis method pointed to 3 main themes and 23 sub-themes, namely cash, goods or products and time, which pushed the employees to theft. In addition, theoretical and practical implications are presented by interpreting sub-themes such as timely stocktaking, security measures and surveillance to prevent theft behaviors experienced in SMEs.

Kaynakça

  • Ajzen, I. (1991). The theory of planned behavior. Organizatıonal Behavior and Human Decision Processes, 50, 179-211. https://doi.org/10.1016/0749-5978(91)90020-T
  • Ajzen, I. ve Fishbein, M. (2000). Attitudes and the attitude-behavior relation: Reasoned and automatic processes. European review of social psychology, 11(1), 1-33. https://doi.org/10.1080/14792779943000116
  • Ajzen, I. (2020). The theory of planned behavior: Frequently asked questions. Human Behavior and Emerging Technologies, 2(4), 314-324. https://doi.org/10.1002/hbe2.195
  • Adewole, E. G. ve Umoru, T. A. (2021). Perceived influence of business environment on small and medium scale enterprises success in Nigeria. European Journal of Business and Management Research, 6(6), 195-200. https://doi.org/10.24018/ejbmr.2021.6.6.1182
  • Ahmad, Z. ve Norhashim, M. (2008). The control environment, employee fraud and counterproductive workplace behavior: An empirical analysis. Communications of the IBIMA, 3, 145-155. Erişim adresi: https://ibimapublishing.com/articles/CIBIMA/2010/585197
  • Al-Harrasi, A., Shaikh, A. K. ve Al-Badi, A. (2021). Towards protecting organisations’ data by preventing data theft by malicious insiders. International Journal of Organizational Analysis, 31(3), 875-888. https://doi.org/10.1108/IJOA-01-2021-2598
  • Alias, M., Mohd Rasdi, R., Ismail, M. ve Abu Samah, B. (2013). Influences of individualrelated factors and job satisfaction on workplace deviant behaviour among support personnel in Malaysian public service organizations. Human Resource Development International, 16(5), 538-557. doi:10.1080/13678868.2013.812315
  • Armstrong, J. S. (1970). How to avoid exploratory research. Journal of Advertising Research, 10(4), 27-30. Erişim adresi: https://l24.im/z7Dl
  • Babadağ, M. ve Kerse, G. (2019). Zaman hırsızlığı ölçeğinin Türkçe uyarlamasının geçerliliğinin yeniden değerlendirilmesi ve kişilik özellikleri ile zaman hırsızlığı arasındaki ilişki. Bolu Abant İzzet Baysal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 19(2), 419-438. https://doi.org/10.11616/basbed.v19i47045.523976
  • Bansal, S., Garg, I. ve Sharma, G. D. (2019). Social entrepreneurship as a path for social change and driver of sustainable development: A systematic review and research agenda. Sustainability, 11(4), 1091. https://doi.org/10.3390/su11041091
  • Bailey, A., A. (2006). Retail employee theft: a theory of planned behavior perspective. International Journal of Retail & Distribution Management, 34(11), 802-816. https://doi.org/10.1108/09590550610710219
  • Bennett, R. J. ve Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of Applied Psychology, 85(3), 349-360. doi:10.1037/0021-9010.85.3.349
  • Brock, M. E., Martin, L. E. ve Buckley, M. R. (2013). Time theft in organizations: The development of the time banditry questionnaire, International Journal of Selection and Assessment, 21(3), 309-321. https://doi.org/10.1111/ijsa.12040
  • Bullard, P. D. ve Resnik, A. J. (1983). SMR forum: Too many hands in the corporate cookie jar. Sloan Management Review, 25(1), 51-56. Erişim adresi: https://europepmc.org/article/med/10264477
  • Büyüköztürk, S., Gelincik, A., Demirtürk, M., Kocaturk, E., Colakoğlu, B. ve Dal, M. (2012). Omalizumab markedly improves urticaria activity scores and quality of life scores in chronic spontaneous urticaria patients: A real life survey. The Journal of Dermatology, 39(5), 439-442. https://doi.org/10.1111/j.1346-8138.2011.01473.x
  • Chernyak-Hai, L. ve Tziner, A. (2014). Relationships between counterproductive work behavior, perceived justice and climate, occupational status, and leader-member exchange. Revista de Psicología del Trabajo y de las Organizaciones, 30(1), 1-12. https://doi.org/10.5093/tr2014a1
  • Ding, Z., Liu, W., Zhang, G. ve Wang, H. (2018). Supervisor narcissism and time theft: Investigating the mediating roles of emotional exhaustion and the moderating roles of attachment style, Frontiers in Psychology, 9, 1-10. https://doi.org/10.3389/fpsyg.2018.02215
  • Ferrell, O. C. ve Gresham, L. G. (1985). A contingency framework for understanding ethical decision making in marketing. Journal of Marketing, 49(3), 87-96. https://doi.org/10.1177/002224298504900308
  • Gorsira, M., Steg, L., Denkers, A. ve Huisman, W. (2018). Corruption in organizations: Ethical climate and individual motives. Administrative Sciences, 8(1), 1-19. doi:10.3390/admsci8010004
  • Ghiselli, R., ve Ismail, J. A. (1998). Employee theft and efficacy of certain control procedures in commercial food service operations. Journal of Hospitality & Tourism Research, 22(2), 174-187. https://doi.org/10.1177/109634809802200205
  • Guthrie, J., Todd, S. ve Bailey, A. A. (2006). Retail employee theft: A theory of planned behavior perspective. International Journal of Retail & Distribution Management, 34(11), 802–816. https://doi.org/10.1108/09590550610710219
  • Gupta, C., Fernandez-Crehuet, J. M. ve Gupta, V. (2022). A novel value-based multi-criteria decision making approach to evaluate new technology adoption in SMEs. PeerJ Computer Science, 8, e1184. https://doi.org/10.7717/peerj-cs.1184
  • Greenberg, J. (1990). Employee theft as a reaction to underpayment inequity: The hidden cost of pay cuts. Journal of Applied Psychology, 75(5), 561. https://doi.org/10.1037/0021-9010.75.5.561
  • Greenberg, L., ve Barling, J. (1996). Employee theft. Trends in Organizational Behavior, 3, 49-64. Erişim adresi: bit.ly/3SUFelP
  • Hawkins, R., (1984). Employee theft in the restaurant trade: Forms of ripping off by waiters at work. Deviant Behavavior, 5(1–4), 47–69. https://doi.org/10.1080/01639625.1984.9967631
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  • Hu, B., Harold, C. M. ve Kim, D. (2023). Stealing time on the company’s dime: Examining the indirect effect of laissez-faire leadership on employee time theft. Journal of Business Ethics, 183(2), 475-493. https://doi.org/10.1007/s10551-022-05077-2
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  • Kazıcı, M., A. (2022). Overvıew of “Employee theft in Turkey and in the world”: Types, causes, costs and preventıon studies. Nevşehir Hacı Bektaş Veli Üniversitesi SBE Dergisi, 12(1), 223-238. https://doi.org/10.30783/nevsosbilen.1065370
  • Kennedy, J. P. ve Benson, M. L. (2016). Emotional reactions to employee theft and the managerial dilemmas small business owners face. Criminal Justice Review, 41(3), 257-277. https://doi.org/10.1177/0734016816638899
  • Kish-Gephart, J. J., Harrison, D. A. ve Treviño, L. K. (2010). Bad apples, bad cases, and bad barrels: Meta-analytic evidence about sources of unethical decisions at work. Journal of Applied Psychology, 95(1), 1-31. doi:10.1037/a0017103
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  • Krippel, G. L., Henderson, L. R., Keene, M. A., Levi, M. ve Converse, K. (2008). Employee theft and the Coastal South Carolina hospitality industry: Incidence, detection, and response (Survey results 2000, 2005). Tourism and Hospitality Research, 8(3), 226-238. https://doi.org/10.1057/thr.2008.22
  • Kunday, Ö. ve Şengüler, E. P. (2015). A study on factors affecting the internationalization process of small and medium enterprises (SMEs). Procedia-Social and Behavioral Sciences, 195, 972-981. https://doi.org/10.1016/j.sbspro.2015.06.363
  • Lewis, P. V. (1985). Defining “business ethics”: Like nailing jello to a wall. Journal of Business Ethics, 4(5), 377-383. doi:10.1007/BF02388590
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  • Liu, Y. ve Berry, C.M. (2013). Identity, moral, and equity perspectives on the relationship between experienced injustice and time theft. Journal of Business Ethics, 118, 73-83. https://doi.org/10.1007/s10551-012-1554-5
  • Lin, B., Huang, J., Liao, Y., Liu, S. ve Zhou, H. (2022). Why do employees commit fraud? Theory, measurement, and validation. Frontiers in Psychology, 13, 1026519. https://doi.org/10.3389/fpsyg.2022.1026519
  • Lorinkova, N., M. ve Perry, S., J. (2017). When is empowerment effective? The role of leader-leader exchange in empowering leadership, cynicism, and time theft, Journal of Management, 43(5) 1631-1654. https://doi.org/10.1177/0149206314560411
  • Lune, H. ve Berg, B., L. (2017). Qualitative research methods for the social sciences. Pearson. Erişim adresi: https://www.kisa.link/qfHoh
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  • Martin, L. E., Brock, M. E., Buckley, M. R. ve Ketchen Jr, D. J. (2010). Time banditry: Examining the purloining of time in organizations. Human Resource Management Review, 20(1), 26-34. https://doi.org/10.1016/j.hrmr.2009.03.013
  • Moustakas, C. (1994). Phenomenological research methods. Sage Publications. https://doi.org/10.4135/9781412995658
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  • Nguyen, P. M. B. ve Truong, G. N. T. (2021). Employee theft behavior: A case study of five-star hotels in Vietnam. International Journal of Asian Business and Information Management (IJABIM), 12(3), 1-20. https://doi.org/10.4018/IJABIM.294098
  • Niehoff, B. P. ve Paul, R. J. (2000). Causes of employee theft and strategies that HR managers can use for prevention. Human Resource Management: Published in Cooperation with the School of Business Administration, The University of Michigan and in alliance with the Society of Human Resources Management, 39(1), 51-64. https://doi.org/10.1002/(SICI)1099-050X(200021)39:1<51::AID-HRM5>3.0.CO;2-5
  • Örücü, E., Kılıç, R. ve Savaş, A. (2011). KOBİ’lerde inovasyon stratejileri ve inovasyon yapmayı etkileyen faktörler: Bir uygulama. Doğuş Üniversitesi Dergisi, 12(1), 58-73. https://doi.org/10.31671/dogus.2019.151
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  • Ruankaew, T. (2019). Employee theft among college students in the workforce. International Business Research, 12(4), 40-49. https://doi.org/10.5539/ibr.v12n4p40
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  • Stedmon, A. (2011). The camera never lies, or does it? The dangers of taking CCTV surveillance at face value. Surveillance & Society, 8(4), 527-534. https://doi.org/10.24908/ss.v8i4.4192
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  • Tarkan, G. ve Tepeci, M. (2006). Örgütsel adalet ve yönetimde merkezileşmenin çalışan hırsızlığına etkileri: Mersin üniversitesi turizm işletmeciliği ve otelcilik yüksekokulu öğrenci algılamaları üzerine bir araştırma. Anatolia: Turizm Araştırmaları Dergisi, 17(2), 137-152. Erişim adresi: https://dergipark.org.tr/tr/download/article-file/154341
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  • Yıldırım, A. ve Şimşek, H. (2013). Sosyal bilimlerde nitel araştırma yöntemleri (9. bs.). Ankara: Seçkin Yayıncılık.
Toplam 62 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Örgütsel Davranış
Bölüm Makaleler
Yazarlar

Sefa Ceyhan 0000-0002-3788-0756

Melis Soyer 0000-0001-5878-474X

Duygu Uludağ 0000-0003-4822-0195

Server Sevil Akyurek 0000-0001-6286-8399

Yayımlanma Tarihi 28 Mart 2024
Gönderilme Tarihi 1 Kasım 2023
Kabul Tarihi 26 Ocak 2024
Yayımlandığı Sayı Yıl 2024 Cilt: 24 Sayı: 1

Kaynak Göster

APA Ceyhan, S., Soyer, M., Uludağ, D., Akyurek, S. S. (2024). Çalışanım Çalıyor mu? KOBİ’lerde Çalışan Hırsızlığını Etkileyen ve Önleyici Faktörlerin Keşfedilmesine Yönelik Nitel Bir Araştırma. Anadolu Üniversitesi Sosyal Bilimler Dergisi, 24(1), 265-286. https://doi.org/10.18037/ausbd.1384507