The Relationship of Psychological Contract Breach and Emotional Labor: A Research on the Health Sector

Yıl 2018, Cilt: 21 Sayı: 40, 338 - 350, 15.12.2018

Edip Örücü , Erdoğan Korkmaz

https://doi.org/10.31795/baunsobed.492903

Cited By: 5

Öz

The purpose of this study is to determine the
relationship between psychological contract breach and emotional labor
behavior. In this context, the research was carried out on 118 people working
in the Emergency Health Services Sitations in  Bandirma, Erdek and Marmara districts of  Balıkesir. The  psychological contract breach perceptions and
emotional labor behaviors of employees is  measured through the questionnaire method. The
datas were analyzed by frequency analysis, reliability analysis, normality
test, correlation and regression analysis methods. The results indicate that
psychological contract breach perception does not significantly affect emotional
labor and surface acting, deep acting 
and genuine emotions
sub-dimensions of emotional labor. At the end of the research, the results were
interpreted and discussed.

Anahtar Kelimeler

Psychological Contract Breach, Emotional Labor, Health Sector

PSİKOLOJİK SÖZLEŞME İHLALİ VE DUYGUSAL EMEK İLİŞKİSİ: SAĞLIK SEKTÖRÜNDE BİR ARAŞTIRMA

Öz

Bu araştırmanın amacı, psikolojik sözleşme
ihlali ile duygusal emek davranışı arasındaki ilişkiyi belirlemektir. Bu
kapsamda araştırma, Balıkesir'in Bandırma, Erdek ve Marmara ilçelerindeki Acil
Sağlık Hizmetleri İstasyonlarında çalışan 118 kişi üzerinde
gerçekleştirilmiştir. Çalışanların psikolojik sözleşme ihlali algıları ve
duygusal emek davranışları anket yöntemi ile ölçülmüştür. Veriler, frekans
analizi, güvenilirlik analizi, normallik testi, korelasyon ve regresyon yöntemleri
ile analiz edilmiştir. Araştırmanın sonucuna göre, psikolojik sözleşme ihlali
algısı duygusal emek ve duygusal emeğin yüzeysel davranış, derin davranış ve
gerçek duygular alt boyutlarını anlamlı düzeyde etkilememektedir. Çalışmanın
sonunda, sonuçlar yorumlanıp, tartışılmıştır.

Anahtar Kelimeler

Psikolojik Sözleşme İhlali, Duygusal Emek, Sağlık Sektörü

Kaynakça

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