Algılanan Sosyal Desteğin İş Yaşam Dengesi ve İşe Angaje Olmaya Etkisi: Bankacılık Sektörü Örneği

Yıl 2024, Cilt: 22 Sayı: 52, 758 - 784, 20.03.2024

Didar Yıldırım , Şule Darıcan

https://doi.org/10.35408/comuybd.1422526

Öz

Globalleşen dünyada, örgütler rekabet üstünlüğü sağlayabilmek adına sunulan hizmet ya da ürün kalitesinin artırılmasına; bu amacı da yüksek performanslı çalışanlarla gerçekleştirebilecekleri fikrine odaklanmışlardır. Bu nedenle kendini işe adamış çalışanların önemi gün geçtikçe artmaktadır. İşlerine odaklanmış bireyler, kurumları için olumlu davranışlar sergileyerek, örgütsel hedeflere ulaşmada etkili olacaklardır. Bu kişiler görevlerini, sadece standartlara uygun bir şekilde değil, genellikle beklenenin üzerinde bir performans göstererek yerine getireceklerdir. Bir çalışanın işe angaje durumu aynı zamanda özel hayatını da dengeli yürütebilmekle bağlantılıdır. İş yaşam dengesinin oluşması için, önceliklerin iyi belirlenerek iş ve özel hayatı eş zamanlı idare edebilmesi gerektirmektedir. Çalışanın iş yaşam dengesini sağlayabilmesinde ve işe angaje olmasında çevresinden aldığı sosyal destek etkilidir. Çalışanlara sunulan sosyal destek, genellikle çeşitli avantajlar, sosyal hizmetler, eğitim olanakları, sağlık imkanları ve çalışma koşullarındaki düzenlemeleri içermektedir.
Bu bağlamda, banka çalışanları üzerinde yapılan bu araştırmanın amacı, algılanan sosyal desteğin, iş-yaşam dengesi ve işe angaje olmaya etkisinin belirlenmesidir. Araştırmanın örneklemini İstanbul’da hizmet veren bir kamu sermayeli bankanın farklı kademelerinde görev yapan ve çalışmaya gönüllü katılan 492 banka çalışanı oluşturmaktadır. Araştırmanın sonuçlarına göre, elde edilen verilere dayalı olarak açıklayıcı faktör analizi (AFA) ve ölçeklerin yapı geçerliliği için gerçekleştirilen doğrulayıcı faktör analizi (DFA), olumlu uyum iyilikleri göstermiştir. Ölçüm modeline göre, ilişkilerin belirlenmesini amaçlayan yapısal eşitlik modeli (YEM) uygulanmış ve elde edilen sonuçlar değerlendirilmiştir. Ana boyut ve alt boyut ilişkilerinin belirlenmesi amacıyla, korelasyon analizi de araştırmada kullanılmıştır. Analizlerin ardından elde edilen sonuçlara göre, algılanan sosyal desteğin iş-yaşam dengesi üzerinde negatif yönde anlamlı etkili olduğu ve algılanan sosyal desteğin işe angaje olma üzerinde pozitif yönde anlamlı etkili olduğu ortaya konmaktadır. Araştırmada bankacılık sektöründe algılanan sosyal destek arttıkça iş-aile ve aile iş çatışmalarının azalacağı; işe angaje olmanın artacağı sonucuna ulaşılmıştır.

Anahtar Kelimeler

Algılanan Sosyal Destek, İş Yaşam Dengesi, İşe Angaje Olma

Destekleyen Kurum

İstanbul Aydın Üniversitesi

Teşekkür

Teşekkür ederiz Kolay gelsin

The Effect of Perceived Social Support on Work-Life Balance and Work Engagement: A Case of Banking Sector

Öz

In the globalizing world, organizations are focused on enhancing the quality of service or products to gain a competitive advantage, and they believe this can be achieved through high-performing employees. Therefore, the importance of dedicated employees who are committed to their work is increasing day by day. Individuals who are focused on their jobs will exhibit positive behaviors for their organizations, effectively contributing to achieving organizational goals. These individuals will not only fulfill their tasks according to standards but often surpass expectations by delivering performance beyond the norm. An employee's commitment to work is also linked to the ability to maintain a balanced private life. In order to achieve work-life balance, it is necessary to be able to manage work and private life simultaneously by setting priorities well. The social support received from the social environment is effective in achieving work-life balance and being engaged in work. Social support for employees typically includes various benefits, social services, educational opportunities, health facilities, and adjustments in working conditions.
In this context, the purpose of this study conducted with participants who are bank employees is to determine the effect of perceived social support on work-life balance and work engagement. The sample of the study consists of 492 bank employees who work at different levels of a public capital bank serving Istanbul and who voluntarily participated in the study.
According to the results of the study, both exploratory factor analysis (EFA) based on obtained data and confirmatory factor analysis (CFA) conducted for the validity of the scales have shown favorable fit indices. In accordance with the measurement model, a structural aquation model (SEM) aimed at determining relationships was applied, and the results were evaluated. Correction analysis was also used in the study to identify relationships between main dimensions and sub-dimensions. According to the results obtained in the study, it is revealed that perceived social support has a significant negative effect on work-life balance and perceived social support has a significant positive effect on work engagement. The study concluded that as perceived social support increases in the banking sector, work-family and family-work conflicts will decrease, and work engagement will increase.

Anahtar Kelimeler

Perceived Social Support, Work-Life Balance, Work Engagement

Kaynakça

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