REVIEW OF TOTAL QUALITY MANAGEMENT BY THE VISUAL MAPPING TECHNIQUES

Yıl 2021, , 705 - 730, 01.04.2021

Okan Bütüner

https://doi.org/10.17755/esosder.788525

Cited By: 3

Öz

The aim of this study is reveal how the Total Quality Management issue is discussed in the literature, with a systematic approach based on scientific mapping techniques. The study also examines the position of the TQM in the future. As a method, bibliometric and document analysis techniques were used. During the use of these two techniques, the softwares such as CiteSpace, Wosviewer and Search Carrot, Google tools (Google Ngram, Google fusion) were used. Common citation networks and word mapping, citation bursts, dual map drawing units are the tools used for analysis. Total Quality Management issue is most widely used in management discipline among the all disciplines. In addition, it was found that TQM is mostly searched with keywords such as quality management systems and product quality. It was observed that interest to the TQM had increased after 1985 and it had reached highest level in 1995, and it has experienced a continuous descent until 2008. The study found that the countries conducting more research on the Total Quality Management issue in the world are the USA and UK. It was generally recommended to investigate the effect of TQM on product quality and company performance (include productivity) in the essential publications which are examined. At this point, it has been concluded that the TQM will lose its popularity as long as stays a management philosophy in the field of management. Instead, this study recommends to focus on operational oriented activities such as lean manufacturing.

Anahtar Kelimeler

Total Quality Management, Bibliometric Analysis, Visual Mapping

TOPLAM KALİTE YÖNETİMİNİN GÖRSEL HARİTALAMA TEKNİKLERİ AÇISINDAN DEĞERLENDİRİLMESİ

Öz

Amaç: Çalışmanın amacı bilimsel haritalama tekniklerine dayalı sistematik bir yaklaşım ile Toplam Kalite Yönetim konusunun literatürde nasıl ele alındığı en çok hangi noktaların araştırıldığını ve alanın gelecekte nasıl bir konuma oturacağını değerlendirmektir.
Yöntem: Bibliyometrik ve doküman analizi yönteminden faydalanılmıştır. Bu iki tekniğin kullanımı sırasında CiteSpace, Wosviewer ve Search Carrot, Google araçları (Google Ngram, Google fusion) gibi çeşitli yazılımlardan faydalanılmıştır. Ortak atıf ağları ve kelimelere dayalı haritalama, atıf patlamaları, dual map çizimi analiz için kullanılan araçlardır.
Bulgular: Toplam Kalite Yönetimi konusu disiplinler arasında en çok yönetim alanında kullanılmaktadır. Ayrıca, konunun en çok kalite yönetim sistemleri, ürün kalitesi gibi anahtar kelimelerle aratıldığı bulgusuna ulaşılmıştır. TKY’ye olan ilginin 1985 yılından sonra arttığı 1995 yılında ise bu ilginin en yükseğe ulaştığı bu yükselişin devamında 2008 yılına kadar sürekli bir iniş yaşadığı görülmüştür. Toplam Kalite Yönetimi konusunu dünyada en çok ABD ve İngiltere ülkelerinde çalışıldığı bulgusuna ulaşılmıştır.
Sonuçlar: İncelenen temel yayınlarda genellikle TKY’nin ürün kalitesine, işletme performansına (verimlilik dahil) etkisinin araştırılması önerilmektedir. Bu noktada sonuç itibariyle TKY’nin yönetim alanında bir yönetim felsefesi olarak kaldığı sürece kavramın popülerliğini yitireceği sonucu çıkarılmıştır. Bunun yerine, bu çalışmaya göre; yalın üretim gibi operasyonel odaklı çalışmalara odaklanılması önerilmektedir.

Anahtar Kelimeler

toplam kalite yönetimi, bibliyometrik analiz, görsel haritalama, Yalın Üretim, kalite yönetim sistemleri

Kaynakça

• Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation constructs. Decision sciences, 27(1), 23-56.Westphal, Gulati ve Shortell’in (1997)
• Aized, T. (ed.). (2012). Total Quality Management and Six Sigma. Intech Publish.
• Bashshur, R. (2003). An Introduction to Quality Assurance in Health Care/Avedis Donabedian. Oxford University Press.
• Benner, M. J., & Tushman, M. L. (2003). Exploitation, exploration, and process management: The productivity dilemma revisited. Academy of management review, 28(2), 238-256.
• Black, S. A., & Porter, L. J. (1996). Identification of the critical factors of TQM. Decision sciences, 27(1), 1-21.
• Carrot Search, (2018). http://project.carrot2.org/, (erişim tarihi, 06.10.2018).
• Chen, C. (2006). CiteSpace II: Detecting and visualizing emerging trends and transient patterns in scientific literature. Journal of the American Society for information Science and Technology, 57(3), 359-377.
• Chen, C. (2016). CiteSpace: a practical guide for mapping scientific literature. Nova Science Publishers, Incorporated.
• Chen, C., & Leydesdorff, L. (2014). Patterns of connections and movements in dual‐map overlays: A new method of publication portfolio analysis. Journal of the association for information science and technology, 65(2), 334-351.
• Chen, C., Hu, Z., Liu, S., & Tseng, H. (2012). Emerging trends in regenerative medicine: a scientometric analysis in CiteSpace. Expert opinion on biological therapy, 12(5), 593-608.
• CiteSpace, (2018). http://cluster.cis.drexel.edu/~cchen/citespace/, (erişim tarihi, 06.10.2018)
• Day, G. S. (1994). The capabilities of market-driven organizations. the Journal of Marketing, 37-52.
• De Solla Price, D. J. (1963). Little science, big science. New York: Columbia University Press.
• Dean Jr, J. W., & Bowen, D. E. (1994). Management theory and total quality: improving research and practice through theory development. Academy of management review, 19(3), 392-418.
• Feldman, M. S., & Pentland, B. T. (2003). Reconceptualizing organizational routines as a source of flexibility and change. Administrative science quarterly, 48(1), 94-118.
• Fırat, S., Genç, G. ve Yıldız, H.H. (2018). Liderlik. (Editörler: M. Nurullah Kurutkan ve Fatih Orhan). Kalite Prensiplerinin Görsel Haritalama Tekniğine Göre Bibliyometrik Analizi. Ankara: SAGE Yayınları, 77-126.
• Flynn, B. B., Schroeder, R. G., & Sakakibara, S. (1994). A framework for quality management research and an associated measurement instrument. Journal of Operations management, 11(4), 339-366.
• Gall, M., Nguyen, K. H., & Cutter, S. L. (2015). Integrated research on disaster risk: is it really integrated?. International journal of disaster risk reduction, 12, 255-267.
• Ghobadian, A., & Gallear, D. N. (1996). Total quality management in SMEs. Omega, 24(1), 83-106.
• Griffin, A., & Hauser, J. R. (1993). The voice of the customer. Marketing science, 12(1), 1-27.
• Güven, A., Bozkurt, O. Ö., & Kalıpsız, O. (2006). Gizli Anlambilimsel Dizinleme Yönteminin N-gram Kelimelerle Geliştirilerek, İleri Düzey Doküman Kümelemesinde Kullanımı. Bilgisayar Müh. Bölümü, Yıldız Teknik Üniversitesi.
• Hammer, M., & Champy, J. (2009). Reengineering the Corporation: Manifesto for Business Revolution, A. Zondervan.
• Juran, J. M., & Godfrey, A. B. (1979). Juran's quality handbook/Joseph M. inchief, A. Blanton Godfrey, co-editor-in-chief.
• Kanji, G. K. (1990). Total quality management: the second industrial revolution. Total quality management, 1(1), 3-12.
• Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of operations management, 21(4), 405-435.
• Kotter, J. P. (1995). Leading change: Why transformation efforts fail. Harvard Management Review 73 (2), 59-67.
• Kurutkan, M.N. ve Orhan, F. (2018). Kalite Prensiplerinin Görsel Haritalama Tekniğine Göre Bibliyometrik Analizi. (1. Basım). Ankara: SAGE Yayınları.
• Liu, X., Zhan, F. B., Hong, S., Niu, B., & Liu, Y. (2013). Replies to comments on “a bibliometric study of earthquake research: 1900–2010”. Scientometrics, 96(3), 933-936.
• Osterman, P. (1994). How common is workplace transformation and who adopts it?. ILR Review, 47(2), 173-188.
• Powell, T. C. (1995). Total quality management as competitive advantage: a review and empirical study. Strategic management journal, 16(1), 15-37.
• Ross, J. E. (2017). Total quality management: Text, cases, and readings. Routledge.
• Roth, S. (2016). Fashionable functions: A Google ngram view of trends in functional differentiation (1800-2000). In Politics and Social Activism: Concepts, Methodologies, Tools, and Applications (pp. 177-203). IGI Global.
• Samson, D., & Terziovski, M. (1999). The relationship between total quality management practices and operational performance. Journal of operations management, 17(4), 393-409.
• Shah, R., & Ward, P. T. (2003). Lean manufacturing: context, practice bundles, and performance. Journal of operations management, 21(2), 129-149.
• Sila, I. (2007). Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study. Journal of Operations management, 25(1), 83-109.
• Sparavigna, AC ve Marazzato, R. (2015). Bilimsel referans ve bilim tarihi için Google Ngram görüntüleyiciyi kullanma. arXiv ön baskı arXiv: 1512.01364 .
• Wang B., Pan, S. Y., Ke, R. Y., Wang, K., & Wei, Y. M. (2014). An overview of climate change vulnerability: a bibliometric analysis based on Web of Science database. Natural hazards, 74(3), 1649-1666.
• Westphal, J. D., Gulati, R., & Shortell, S. M. (1997). Customization or conformity? An institutional and network perspective on the content and consequences of TQM adoption. Administrative science quarterly, 366-394.
• Yang, L., Chen, Z., Liu, T., Gong, Z., Yu, Y., & Wang, J. (2013). Global trends of solid waste research from 1997 to 2011 by using bibliometric analysis. Scientometrics, 96(1), 133-146.
• Yusof, S. R. M., & Aspinwall, E. (1999). Critical success factors for total quality management implementation in small and medium enterprises. Total Quality Management, 10(4-5), 803-809.
• Zheng, T., Wang, J., Wang, Q., Nie, C., Shi, Z., Wang, X., & Gao, Z. (2016). A bibliometric analysis of micro/nano-bubble related research: current trends, present application, and future prospects. Scientometrics, 109(1), 53-71.