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THE EFFECTS OF WORK ENGAGEMENT ON KALEIDOSCOPE CAREER MODELS

Yıl 2024, , 1447 - 1462, 18.09.2024
https://doi.org/10.18069/firatsbed.1448063

Öz

The Kaleidoscope Career Model has emerged as a novel framework within the realm of contemporary career approaches. Within the evolving landscape of the workforce, it offers significant analytical opportunities for individuals to manage their careers more effectively. Comprising parameters of authenticity, balance, and challenge, the Kaleidoscope Career Model reflects a dynamic interplay influenced by career stage, gender, and life circumstances, akin to the ever-changing patterns of a kaleidoscope. The aim of this study is to analyze the influence of employees' levels of work engagement on the Kaleidoscope Career Model and its parameters. Additionally, the study seeks to contribute to the literature on the Kaleidoscope Career Model. The sample for this research consists of employees working in call centers in Trabzon (n=393). Correlation analysis was employed to assess relationships, while simple regression methods were used to evaluate effects. These analyses were conducted using the SPSS package program. The findings reveal that work engagement positively and significantly influences the Kaleidoscope Career Model, balance, and challenge parameters, while negatively impacting authenticity. Another key finding indicates that in periods of high work engagement, the challenge parameter predominates, whereas during periods of low work engagement, the authenticity parameter takes precedence.

Kaynakça

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  • Babadağ, S., & Başar, Ö. D. (2022). Pandemi sürecinde çağrı merkezi çalışanlarının tükenmişliğine covıd-19 hastalığının etkisi. İstanbul Ticaret Üniversitesi Fen Bilimleri Dergisi, 21(42), 170-182.
  • Bakker, A., Demerouti, E., & Schaufeli, W. (2003) ‘Dual processes at work in a call centre: An application of the job demands—resources model’. European Journal of Work and Organizational Psychology 12(4): 393–417.
  • Bakker, A. B., Shimazu, A., Demerouti, E., Shimada, K., & Kawakami, N. (2011). Crossover of work engagement among Japanese couples: Perspective taking by both partners. Journal of Occupational Health Psychology, 16(1), 112–125.
  • Bakker, A. B., & Xanthopoulou, D. (2009). The crossover of daily work engagement: Test of an actor-partner interdependence model. Journal of Applied Psychology, 94(6), 1562–1571.
  • Briscoe, J. P., Hall, D. T., & Frautschy DeMuth, R. L. (2006). Protean and boundaryless careers: An empirical exploration. Journal of Vocational Behavior, 69(1), 30–47. https://doi.org/10.1016/j.jvb.2005.09.003
  • Bulgur, N. E., & Esen, E. (2023). Kariyer perspektifinde kuşak farklılıkları: kaleydoskop kariyer modelinin uygulanması. Orta Doğu Yönetim Dergisi, 10 (5), 449-466.
  • Cabrera, E. F. (2007). Opting out and opting in: Understanding the complexities of women's career transitions. Career Development International, 12(3), 218-237.
  • Carraher, S. M., & Sullivan, S. E. (2018). Applying the kaleidoscope career model to explore how millennials view challenge: A qualitative study and recommendations for future research, In S. E. Sullivan & G. Baugh (Eds.). Seeking challenge in the career (pp. 103-123). USA: Information Age Publishing.
  • Castanheira, F., & Chambel, M. J. (2010). Reducing burnout in call centers through HR practices. Human Resource Management, 49(6), 1047–1065.
  • Charbotel, B., Croidieu, S., Vohito, M., Guerin, A. C., Renaud, L., Jaussaud, J., ... & Bergeret, A. (2009). Working conditions in call-centers, the impact on employee health: a transversal study. Part II. International Archives of Occupational and Environmental Health, 82(6), 747-756. https://doi.org/10.1007/s00420-008-0351-z
  • Choi, S., Cheong, K. K., & Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality: An International Journal, 22(5), 492-516. DOI: 10.1108/09604521211281396
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İşle Bütünleşmenin Kaleydoskop Kariyer Modelleri Üzerindeki Etkileri

Yıl 2024, , 1447 - 1462, 18.09.2024
https://doi.org/10.18069/firatsbed.1448063

Öz

Kaleydoskop kariyer modeli, yeni kariyer yaklaşımları içinde yeni bir model olarak ortaya çıkmıştır. Değişen iş gücü yapısı içinde, bireylerin kariyer yönetiminin farkındalığı için önemli analiz imkânları sağlamaktadır. Kaleydoskop kariyer modeli çalışan kişiler için özgünlük, denge, meydan okuma parametrelerinden oluşmaktadır. Bu parametreler kariyer dönemine göre, cinsiyete göre ve yaşam şartlarına göre bir kaleydoskop’un şekli gibi değişebilmektedir. Araştırmanın amacı, çalışanların işle bütünleşme düzeylerinin kaleydoskop kariyer modeli ve parametreleri üzerindeki etkisini analiz etmektir. Diğer yandan ise, kaleydoskop kariyer model literatürüne katkıda bulunma amacı da taşımaktadır. Araştırmanın örneklemini Trabzon’da çağrı merkezinde çalışanlar (n=393) oluşturmaktadır. Araştırmada ilişkileri değerlendirebilmek için korelasyon, etkiyi değerlendirebilmek için basit regresyon yöntemleri kullanılmıştır. Bu analizler, SPSS paket programı ile yapılmıştır. Araştırmadan elde edilen sonuçlar ise, işle bütünleşmenin kaleydoskop kariyer, denge ve meydan okumayı pozitif ve anlamlı bir şekilde etkilemekte iken özgünlüğü negatif etkilemektedir. Araştırmanın bir diğer sonucu ise, işle bütünleşmenin yüksek olduğu çalışanlarda meydan okuma parametresi öne çıkmakta iken işle bütünleşmenin düşük olduğu dönemlerde özgünlük parametresi ön plana çıkmaktadır.

Kaynakça

  • Aprianingsih, A. (2012). The kaleidoscope career model and work family conflict: An exploration across career stages. St. Ambrose University.
  • Ardiç, K., & Polatci, S. (2009). Tükenmişlik sendromu ve madalyonun öbür yüzü: işle bütünleşme. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, (32), 21-46.
  • Ashforth, B. E. & Humphrey, R. H. (1995). Emotion in the workplace: a reappraisal. Human Relations, 48(2), 97-125.
  • Babadağ, S., & Başar, Ö. D. (2022). Pandemi sürecinde çağrı merkezi çalışanlarının tükenmişliğine covıd-19 hastalığının etkisi. İstanbul Ticaret Üniversitesi Fen Bilimleri Dergisi, 21(42), 170-182.
  • Bakker, A., Demerouti, E., & Schaufeli, W. (2003) ‘Dual processes at work in a call centre: An application of the job demands—resources model’. European Journal of Work and Organizational Psychology 12(4): 393–417.
  • Bakker, A. B., Shimazu, A., Demerouti, E., Shimada, K., & Kawakami, N. (2011). Crossover of work engagement among Japanese couples: Perspective taking by both partners. Journal of Occupational Health Psychology, 16(1), 112–125.
  • Bakker, A. B., & Xanthopoulou, D. (2009). The crossover of daily work engagement: Test of an actor-partner interdependence model. Journal of Applied Psychology, 94(6), 1562–1571.
  • Briscoe, J. P., Hall, D. T., & Frautschy DeMuth, R. L. (2006). Protean and boundaryless careers: An empirical exploration. Journal of Vocational Behavior, 69(1), 30–47. https://doi.org/10.1016/j.jvb.2005.09.003
  • Bulgur, N. E., & Esen, E. (2023). Kariyer perspektifinde kuşak farklılıkları: kaleydoskop kariyer modelinin uygulanması. Orta Doğu Yönetim Dergisi, 10 (5), 449-466.
  • Cabrera, E. F. (2007). Opting out and opting in: Understanding the complexities of women's career transitions. Career Development International, 12(3), 218-237.
  • Carraher, S. M., & Sullivan, S. E. (2018). Applying the kaleidoscope career model to explore how millennials view challenge: A qualitative study and recommendations for future research, In S. E. Sullivan & G. Baugh (Eds.). Seeking challenge in the career (pp. 103-123). USA: Information Age Publishing.
  • Castanheira, F., & Chambel, M. J. (2010). Reducing burnout in call centers through HR practices. Human Resource Management, 49(6), 1047–1065.
  • Charbotel, B., Croidieu, S., Vohito, M., Guerin, A. C., Renaud, L., Jaussaud, J., ... & Bergeret, A. (2009). Working conditions in call-centers, the impact on employee health: a transversal study. Part II. International Archives of Occupational and Environmental Health, 82(6), 747-756. https://doi.org/10.1007/s00420-008-0351-z
  • Choi, S., Cheong, K. K., & Feinberg, R. A. (2012). Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers. Managing Service Quality: An International Journal, 22(5), 492-516. DOI: 10.1108/09604521211281396
  • Çakmak-Otluoğlu, K. Ö. (2018). Kariyerin değişen kuralları. Ankara: Nobel Akademik.
  • D’Alleo, G., & Santangelo, A. (2011). Organizational climate and burnout in call-center operators. Procedia-Social and Behavioral Sciences, 30, 1608-1615. DOI: 10.1016/j.sbspro.2011.10.312
  • Demir, A. (1999). Hemşirelerin tükenmişlik düzeyleri ve tükenmişliği etkileyen bazı faktörlerin incelenmesi. H.Ü. Hemşirelik Yüksekokulu Dergisi, 6(1).
  • Deniz, A., & Günaydın, S. C. (2022). Hizmet sektöründe bağlılık ile tükenmişlik ilişkisi: çağrı merkezleri örneği. Stratejik ve Sosyal Araştırmalar Dergisi, 6(2), 539-549
  • Deniz, A., & Kaya, Ç., (2021). Çağrı merkezlerinde iş yükünün işte tükenmişlik duygusu üzerindeki etkisi. Journal of Life Economics, 8(1), 81-92.
  • De Ruyter, K., Wetzels, M., & Feinberg, R. (2001). Role stress in call centers: Its effects on employee performance and satisfaction. Journal of Interactive Marketing, 15(2), 23–35. https://doi.org/10.1002/dir.1008
  • Ellway, B. P. W. (2014). Is the quantity-quality trade-off in call centers a false dichotomy? Managing Service Quality, 24(3), 230-251. https://doi.org/10.1108/MSQ-09-2013-0192
  • Ervin, S.M. (2015) exploring the career needs of ıntercollegiate head coaches: a kaleidoscope career perspective, (Unpublished Doctoral dissertation), The Ohio State University.
  • Ferreira Jr, M., & Saldiva, P. H. (2002). Computer–telephone interactive tasks: predictors of musculoskeletal disorders according to work analysis and workers’ perception. Applied Ergonomics, 33(2), 147-153. DOI: 10.1016/s0003-6870(01)00058-8
  • Gans, N.G.K., Mandelbaum, A. (2003). Telephone call centers: tutorial, review, and research prospects. Manufacturing & Service Operations Management, 5 (2), 79-141.
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  • Grady, G., & McCarthy, A.M. (2008). Work‐life integration: Experiences of mid‐career professional working mothers. Journal of Managerial Psychology, 23(5), 599–622. doi:10.1108/02683940810884559
  • Grebner, S., Semmer, N., de Faso, L., Gut, S., Kälin, W., & Elfering, A. (2003) ‘Working conditions, well-being and job related attitudes among call center agents’, European Journal of Work and Organizational Psychology 12(4): 341–365.
  • Hakanen, J. J., Bakker, A. B., & Schaufeli, W. B. (2006). Burnout and work engagement among teachers. Journal of School Psychology, 43(6), 495-513.
  • Hakanen JJ, Perhoniemi R, Toppinen-Tanner S. (2008). Positive gain spirals at work: from job resources to work engagement, personal initiative and work-unit innovativeness. Journal Vocational Behaviors, 73:78–91.
  • Hall, D. T., & Chandler, D. E. (2005). Psychological success: When the career is a calling. Journal of Organizational Behavior, 26, 155–176. doi:10.1002/job.301
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  • Hallman, D., Frenkel, S., Sorensen, O., & Wood, S. (2008) ‘Work design variation and outcomes in call centers: Strategic choice and institutional explanations’. Industrial & Labor Relations Review 62: 510–510.
  • Hannif, Z., Lamm, F. & Vo, A. (2010). Unsafe/unhealthy work? oh and s outcomes in australian call centres. International Employment Relations Review, 16(2), 37-59.
  • Hirschi, A., & Koen, J. (2021). Contemporary career orientations and career self-management: A review and integration. Journal of Vocational Behavior, 126, Article 103505. https://doi.org/10.1016/j.jvb.2020.103505
  • Imperatori, B. (2017). Engagement and Disengagement at Work: What’s New in Engagement and Disengagement at Work Drivers and Organizational Practices to Sustain Employee Passion and Performance. Switzerland: Springer.
  • Ingram, T. N., Lee, K. S., & Lucas, G. H. (1991). Commitment and involvement: Assessing a salesforce typology. Journal of the Academy of Marketing Science, 19, 187-197.
  • İçerli, L., & Bilen, G. (2023). Çalışma yaşamında değişen kariyer anlayışı: kaleydoskop kariyer modeli. European Journal of Managerial Research (EUJMR), 7(12), 15-33.
  • Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724. https://doi.org/10.5465/256287
  • Kim, H., & Stoner, M. (2008). Burnout and turnover intention among social workers: Effects of role stress, job autonomy and social support. Administration in Social Work, 32(3), 5–25. https://doi.org/10.1080/03643100801922357
  • Kinnie, N., Hutchinson, S., & Purcell, J. (2000) ‘“Fun and surveillance”: The paradox of high commitment management in call centres’. International Journal of Human Resource Management 11(5): 967–985.
  • Knowles, J. (2017). Career reentry and the kaleidoscope career model: Experiences of high achieving professional women reentering the workforce after opting out (Unpublished Doctoral Dissertation), Colorado State University.
  • Leroy, H., Verbruggen, M., Forrier, A., & Hay, A. (2015). Career authenticity: On being true to oneself at work. In S. E. Sullivan & G. Baugh (Eds.), Searching for authenticity (pp. 43-65), USA: Information Age Publishing.
  • Liu, Y., Perrewe, P. L., & Magnusen, M. (2015). Selling your soul to the devil: Political behavior, the pursuit (or discard) of authenticity, and career success. In S. E. Sullivan & G. Baugh (Eds.), Searching for authenticity (pp. 133-154), USA: Information Age Publishing.
  • Madan, A. O., & Jain, A. K. (2018). Career challenge and kaleidoscope careers in India, In S. E. Sullivan & G. Baugh (Eds.). Seeking challenge in the career (pp. 77-101). USA: Information Age Publishing.
  • Mainiero, L. A., & Gibson, D. E. (2018). The kaleidoscope career model revisited: How midcareer men and women diverge on authenticity, balance, and challenge. Journal of Career Development, 45(4), 361-377.
  • Mainiero, L. A., & Sullivan, S. E. (2005). Kaleidoscope careers: An alternate explanation for the “opt-out” revolution. Academy of Management Perspectives, 19(1), 106–123. https://doi.org/10.5465/ame.2005.15841962
  • Mainiero, L. A., & Sullivan, S. E. (2006). The opt out revolt: Why people are leaving companies to create kaleidoscope careers. Mountain View, CA: Davies-Black Publishing.
  • Maslach, C., & Jackson, S. E. (1981). The measurement of experienced burnout. Journal of Organizational Behavior, 2(2), 99–113.
  • Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual Review of Psychology, 52(1), 397–422. https://doi.org/10.1146/annurev.psych.52.1.397
  • May, D.R., Gilson, R.L., & Harter, L.M. (2004), ‘The Psychological Conditions of Meaningfulness, Safety and Availability and the Engagement of the Human Spirit at Work,’ Journal of Occupational and Organizational Psychology, 77, 11–37.
  • Miciak, A., & Desmanais, M. (2001). Benchmarking service quality performance at business-to-consumer call centres. Journal of Business & Industry Marketing, 16 (5), 340-453.
  • Mustosmäki, A., Anttila, T., & Oinas, T. (2013). Engaged or not? A comparative study on factors inducing work engagement in call center and service sector work. Old site of Nordic Journal of Working Life Studies, 3(1), 49-68. Newstrom, J. W. (2007). Organizational Behavior: Human Behavior at Work. New York: Mcgraw Hill Education.
  • O’Neill, M.S. & Jepsen, D. (2019), “Women’s desire for the kaleidoscope of authenticity, balance and challenge: a multi-method study of female health workers’ careers”, Gender, Work and Organization, 26(7). 962-982.
  • Özkalp, E., & Meydan, B. (2015). Schaufeli ve Bakker tarafindan geliştirilmiş olan İşe Angaje Olma ölçeğinin Türkçe’de güvenilirlik ve geçerliliğinin analizi. ISGUC The Journal of Industrial Relations and Human Resources, 17(3), 1-19.
  • Poddar, A., & Madupalli, R. (2012). Problematic customers and turnover intentions of customer service employees. Journal of Services Marketing, 26(7), 551–559. https://doi.org/10.1108/08876041211266512
  • Podsakoff, N. P., LePine, J. A., & LePine, M. A. (2007). Differential challenge stressorhindrance stressor relationships with job attitudes, turnover intentions, turnover, and withdrawal behavior: A meta-analysis. Journal of Applied Psychology, 92. 438-454.
  • Polat, F. B. (2021). Beş faktör kişilik özelliklerinin ve aile destekleyici örgüt algısının kaleydoskop kariyer üzerindeki etkisi. Sakarya University (Unpublished Doctoral Dissertation)
  • Polat, F. B., & Özdemir, Y. (2021).Yeni kariyer yaklaşımlarına güncel bir bakış: Kaleydoskop Kariyer Modeli, İş ve İnsan Dergisi, 8(1), 107-121.
  • Ramsey, R., Lassk, F. G., & Marshall, G. W. (1995). A critical evaluation of a measure of job involvement: The use of the Lodahl and Kejner (1965) scale with salespeople. Journal of Personal Selling & Sales Management, 15(3), 65–74.
  • Rod, M., & Ashill, N. J. (2013). The impact of call centre stressors on inbound and outbound call‐centre agent burnout. Managing Service Quality: An International Journal. https://doi.org/10.1108/09604521311312255
  • Savickas, M. L., Nota, L., Rossier, J., Dauwalder, J. P., Duarte, M. E., & Guichard, J., . . . van Vianen, A. E. M. (2009). Life designing: A paradigm for career construction in the 21st century. Journal of Vocational Behavior, 75, 239–250. doi:10.1.01 6/jvb.2009.04.004
  • Schaufeli, W. B., Bakker, A. B., Hoogduin, K., Schaap, C, & Kladler, A. (2001). On the Clinical Validity of the Maslach Burnout Inventory and the Burnout Measure. Psychology & Health, 16(5), 565-582.
  • Schaufeli, W. B., Bakker, A. B. & Salanova, M. (2006). The Measurement of Work Engagement with A Short Questionnaire: A Cross-National Study. Educational and Psychological Measurement, 66, 701-716.
  • Schaufeli, W. B., Martinez, M. I., Pinto, A. M., Salanova, M., & Bakker, A. B. (2002). Burnout and engagement in university students: A cross-national study. Journal of Cross-Cultural Psychology, 33(5), 464–481. https://doi.org/10.1177/0022022102033005003
  • Schaufeli, W. B., & Salanova, M. (2007). Efficacy or inefficacy, that's the question: Burnout and work engagement, and their relationships with efficacy beliefs. Anxiety, Stress, and Coping, 20(2), 177–196.
  • Schein, E. H. (1971).The individual, the organization, and the career: A conceptual scheme. Journal of Applied Behavioral Science, 7(4), 401-426. doi:10.1177/002188637100700401
  • Shaw, S. & Leberman, S. (2015). Using the kaleidoscope career model to analyze female CEOs’ experiences in sport organizations. Gender in Management: An International Journal,30(6), 500-515.
  • Shimazu, A., Miyanka, D. & Schaufeli, W. B. (2010). Work Engagement from a Cultural Perspective. In S. L. Albrecht (Ed.), The Handbook of Employee Engagement: Perspectives, Issues, Research and Practice (pp. 364-372). Northampton: Edward Elgar Publishing Limited.
  • Simmons, J. (2012). The kaleidoscope career model: An investigation of authenticity, balance, and challenge and their relationship with networking behavior (Unpublished Doctoral Dissertation), St. Ambrose University.
  • Simmons, J. (2013). The Kaleidoscope Career Model: An investigation of authenticity, balance, and challenge and their relationship with networking behavior, Dissertation Abstracts International Section A: Humanities and Social Sciences, 74.
  • Simmons, J., Wolff, H. G., Forret, M. L., & Sullivan, S. E. (2022). A longitudinal investigation of the Kaleidoscope Career Model, networking behaviors, and career success. Journal of Vocational Behavior, 138, 103764.
  • Sonnentag, S. (2003). Recovery, work engagement, and proactive behavior: a new look at the ınterface between nonwork and work. Journal of Applied Psychology, 88(3), 518-528.
  • Sprigg, C. A. (2011). Psychosocial risk factors for call centre employees (Unpublished Doctoral Dissertation) University of Sheffield.
  • Sullivan, S. E., & Baruch, Y. (2009). Advances in career theory and research: A critical review and agenda for future exploration. Journal of Management, 35(6), 1542–1571. https://doi.org/10.1177/0149206309350082
  • Sullivan, S. E., Forret, M. L., Carraher, S. M., & Mainiero, L. A. (2009). Using the kaleidoscope career model to examine generational differences in work attitudes. Career Development International, 14(3), 284-302.
  • Sullivan, S. E. & Mainiero, L. A. (2007a). The changing nature of careers: A review and research agenda. Journal of Management, 33(6), 885-959.
  • Sullivan, S. E., & Mainiero, L. A. (2007b). The changing nature of gender roles, alpha/beta careers and work- life issues: Theory-driven implications for human resource management. Career Development International, 12(3), 238-263.
  • Sullivan, S. E., & Mainiero, L. A. (2007c). Kaleidoscope careers: Benchmarking ideas for fostering family-friendly workplaces. Organizational Dynamics, 36(1).
  • Sullivan, S. E., & Mainiero, L. A. (2008). Using the kaleidoscope career model to understand the changing patterns of women’s careers: ımplementing human resource development programs to attract and retain women. Advances in Developing Human Resources, 10(1), 32-49.
  • Super, D. E. (1957). The psychology of careers. New York, NY, Harper.
  • Tarhan, E. (2019). Kadınların kariyer kararlarını anlamak: kaleydoskop kariyer modeli. Yönetim ve Çalışma Dergisi. 3(1) 118-132.
  • Ulukan, Y., Aksoy, Ş. K., & Çiçek, H. (2023). Vardiyalı çalışmanın işe bağlılık ve iş performansına etkisi. İstanbul Ticaret Üniversitesi Sosyal Bilimler Dergisi, 22(46), 187-206.
  • Vallerand, R. J., Blanchard, C., Mageau, G. A., Ratelle, C., Leonard, M.,Blanchard, C., Koestner, R. & Gagne, M. (2003). Les passions de l’Ame: On obsessive and harmonious passion. Journal of Personality and Social Psychology, 85(4), 756-767.
  • Varlık, S. (2022). Belirsizlik yönetiminin işle bütünleşme, inisiyatif alma ve kariyer planlaması üzerindeki etkisi: Karma yöntem araştırması. (Unpublished Doctoral Dissertation) Akdeniz University.
Toplam 84 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Konular Sosyal Hizmetler (Diğer)
Bölüm İktisadi ve İdari Bilimler
Yazarlar

Uygar Öztürk 0000-0003-2267-0497

Yayımlanma Tarihi 18 Eylül 2024
Gönderilme Tarihi 6 Mart 2024
Kabul Tarihi 6 Eylül 2024
Yayımlandığı Sayı Yıl 2024

Kaynak Göster

APA Öztürk, U. (2024). THE EFFECTS OF WORK ENGAGEMENT ON KALEIDOSCOPE CAREER MODELS. Firat University Journal of Social Sciences, 34(3), 1447-1462. https://doi.org/10.18069/firatsbed.1448063