User Expectations from Healthcare Information Systems : Nurses’ perspective

Yıl 2018, Cilt: 11 Sayı: 3, 287 - 294, 31.07.2018

Güney Gürsel

Öz

 Although all healthcare staff needs qualified
computer support, physicians and nurses need more. The physician makes enormous number of decisions. To
make true and just-in-time decisions, he needs the longitudinal past record of
the patient. Nurses have to ensure that patient information is consistent and correct
for nursing practice. There is consensus that
meeting user expectations has great influence on user satisfaction. To meet the
expectations, first of all, we have to know what are these “expectations”, and
then their importance. In this study, perceived importance of nurses’
expectations from Healthcare Information Systems is examined. 17 predefined
user expectations are rank ordered using Fuzzy Conjoint
Analysis. Fuzzy Conjoint Analysis is used for determining consumer preferences
in marketing. In this study, Fuzzy Conjoint Analysis is applied to healthcare. Speed and Availability are the top ranks in perceived
importance, whereas Report Facilities and Research Facilities are the
least. When compared the results of the Fuzzy Conjoint
Analysis with the weighted average formula, we see that ranking is totally different. That
stems from the loss of precision when fuzzy methodologies are not used in vague, uncertain, subjective, and imprecise data

Anahtar Kelimeler

Evaluation, User expectation, Ranking, Fuzzy Logic

Hemşire Perspektifinden Saglık Bilgi Sistemi Kullanıcı Beklentileri

Öz

Tüm sağlık çalışanları kaliteli bir şekilde
bilgisayar desteğine ihtiyaç duyarlar, ancak hekimler ve hemşirelerin bu
desteğe daha çok ihtiyaçları vardır. Hekimler teşhis koyma esnasında inanılmaz
sayıda karar verirler.  Doğru kararları
zamanında verebilmek için hastanın geçmişten itibaren tüm kayıtlarına ihtiyaç
duyarlar. Hemşireler de hasta bilgisinin doğru ve tutarlı olmasına ihtiyaç
duyarlar. Kullanıcı beklentilerinin karşılanmasının kullanıcı tatmini üzerinde
büyük etkisi oluğuna dair literatürde bir görüş birliği mevcuttur. Beklentileri
karşılayabilmek için en başta bu beklentilerin neler olduğunu ve bunların önem
derecesini bilmeliyiz. Bu çalışmada, hemşirelerin sağlık bilgi sistemlerinden
beklentilerinin önemi incelenmiştir. 
Tanımlı 17 kullanıcı beklentisi Fuzzy Conjoint Analysis metodu ile önem
derecesine göre sıralanmıştır. Hız ve erişebilirlik ilk iki sırayı alırken,
raporlama olanakları ve araştırma olanakları son iki sırayı almıştır. Fuzzy
Conjoint Analysis metodunun sonuçları, ağırlıklı ortalama metodunun sonuçları
ile karşılaştırıldığında sıralamanın tamamen değiştiğin görülmüştür. Bu
farklılığın, karmaşık, bulanık, sübjektif ve kesin olmayan veride bulanık
mantık metodolojileri kullanılmadığı zaman ortaya çıkan hassasiyet kaybından
kaynaklandığı değerlendirilmiştir.

Anahtar Kelimeler

Değerlendirme, Kullanıcı Beklentisi, Sıralama, Bulanık Mantık

Kaynakça

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