BİLİŞİM SİSTEMLERİ BAŞARISI VE ÖRGÜTSEL ATİKLİK: SİGORTA ŞİRKETLERİ ÜZERİNE İLİŞKİSEL ÇALIŞMA

Yıl 2017, Cilt: 4 Sayı: 11, 421 - 444, 12.09.2017

İbrahim Yıldız , Güler Erkal Karaman Ersin Karaman

Öz

Örgütsel atiklik ve Bilişim Sistemleri (IS), operasyonel mükemmeliyet ve rekabet avantajı açısından kuruluşlar için çağdaş temel faktörlerdir. Kurumların hayatta kalabilmeleri için tüm çevresel değişikliklere karşı esnek ve proaktif olmaları gerektiğinden dolayı, organizasyonlar ve çevrelerindeki bilgi akışı düzgün bir şekilde yönetilmelidir. Bilişim sistemleri (IS), kuruluşların bu bilgi akışını yönetmesini ve hayatta kalabilmek için gerekli özelliklere sahip olmalarını sağlar. Bu çalışmada; bilişim sistemleri başarısı ve örgütsel atiklik arasındaki ilişki, literatür taraması ve korelasyonel çalışmalara dayanarak, tartışılmıştır. Bunu yapmak için, TRAMER bilgi sistemini kullanan 75 sigorta şirketine bilişim sistemleri başarısı ve örgütsel atiklik anketleri uygulanmıştır. Toplanan veriler analiz edilmiş ve sonuca göre; bütün bilişim sistemleri başarı faktörlerinin örgütsel atiklikle ilişkili olduğu görülmüştür Regresyon analizi ise, örgütsel çevikliğin neredeyse yarısının (% 54) IS başarısı tarafından açıklanabileceğini göstermektedir. Ayrıca, hizmet kalitesi, bilgi kalitesi ve net fayda faktörlerinin örgütsel çeviklik üzerinde nispeten daha yüksek etkileri olduğu gözlemlenmektedir.  

Anahtar Kelimeler

Bilişim Sistemleri Başarısı, Örgütsel Atiklik, Sigorta Şi rketleri, TRAMER

NFORMATION SYSTEMS SUCCESS AND ORGANIZATIONAL AGILITY: A CORRELATIONAL STUDY ON INSURANCE COMPANIES

Öz

Organizational Agility and Information Systems (IS) are the contemporary key factors for organizations in terms of operational excellence and competitive advantage. Since organizations have to be flexible and proactive against all environmental changes for survival, information flow through the organizations and their environment should be managed properly. Information systems (IS) enable organizations to manage this information flow and to have necessary features for survival. In this study, the relationship between information systems success (IS Success) and organizational agility is discussed based on literature review and a correlational study. To do so, IS success and organizational agility questionnaires applied to 75 insurance companies that use insurance information and monitoring information system (TRAMER). Collected data was analyzed and results show that all IS success factors significantly related with organizational agility. Regression analysis show that almost half of (54%) organizational agility can be explained by IS success. Moreover, it is observed that service quality, information quality and net benefits factors have relatively higher effects on organizational agility.  

Anahtar Kelimeler

Information Systems Success, Organization agility, TRAMER, Insurance Company

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