THE IMPACT OF BURNOUT ON TURNOVER INTENTION AMONG NURSES: THE MEDIATING ROLE OF JOB SATISFACTION

Yıl 2023, Cilt: 26 Sayı: 1, 1 - 28, 22.03.2023

Mohammed Yousef Alkhraishi Niusha Eivazzadeh , Mehmet Yeşiltaş

Öz

Nursing is one of the most demanding profession, which plays a central role in all healthcare facilities. However, the nature of the work is very challenging that it often causes a state of emotional, physical, and mental exhaustion among these professionals which includes loss of motivation, emotional exhaustion, frustration, poor relationships with colleagues, longer working hours and lack of autonomy. Thus, a good environment is provided in the hospital with a safe and comfortable space for them to work without being stressed. Yet still, the nursing profession is facing another shortage era, which makes this problem even more pressing in addition to high demands of healthcare. Despite of existing stress, the retention of experienced staff nurses is paramount to ensure patient safety and quality of care. There is an absolute need for scientific investigations to look over nursing problems, particularly burnout and turnover intention. This research aims to analyze the correlation between burnout, job satisfaction, and turnover intentions among nurses in Madinat Zayed Hospital, where one of the pressing problems in management is the high bad attrition of nurses which negatively impacts the hospital finances and service quality. This study examines the causes and consequences of burnout among nurses, review the influence of empowering work conditions and how job satisfaction provide a mediating effect and will scrutinize the incivility of nurses' experiences of occupational burnout. A survey was conducted which was participated by 186 nurses in MZH out of 235 nurses, it focused on how they perceive burnout, job satisfaction, and turnover intention. statistical analyses were performed to test the hypotheses, namely is Linear Regression Analysis. The present study’s findings indicate a positive relationship between burnout and turnover, as well as a negative relationship between burnout and job satisfaction, On the other hand, negative relationship between job satisfaction and turnover intention for those who took part in the survey. The findings also revealed a partial negative mediating effect of job satisfaction on the relationship between burnout and turnover intention. This research can be useful to develop and enhance policies that may significantly reduce turnover intentions and sustain high-quality healthcare services in the UAE. Studying the relationships between psychosocial risks and health emergencies would be relevant in protecting nurses and other healthcare professionals.

Anahtar Kelimeler

Burnout, Job Satisfaction, Turnover Intention, Madinat Zayed Hospital, United Arab Emirates.

HEMŞİRELERDE TÜKENMİŞLİĞİN İŞTEN AYRILMA NİYETİ ÜZERİNE ETKİSİ: İŞ DOYUMU ARACILIK ROLÜ

Öz

Hemşirelik, tüm sağlık kuruluşlarında merkezi bir rol oynayan en zorlu mesleklerden biridir. Bununla birlikte, hemşirelik mesleği doğası gereği çok zordur. Bu zorluk hemşireler arasında motivasyon kaybı, duygusal tükenme, hayal kırıklığı, meslektaşlarla zayıf ilişkiler, daha uzun çalışma saatleri, özerklik eksikliğini içeren duygusal, fiziksel ve zihinsel tükenme durumuna neden olur. Bundan dolayı hastanelerde hemşirelerin strese girmeden çalışabilecekleri güvenli ve rahat bir ortam sağlanması gerekir. Bugünlerde hemşirelik mesleğinde çalışanlardaki sayısal yetersizlik, bu konulardaki problemleri daha da artırmaktadır. Mevcut problemlere rağmen, hasta güvenliğini ve bakım kalitesini sağlamak için deneyimli hemşirelerin elde tutulması çok önemlidir. Hemşirelik mesleğindeki sorunlara, özellikle de tükenmişlik ve işten ayrılma niyetine yönelik bilimsel araştırmalara mutlak bir ihtiyaç vardır. Bu araştırma, yönetimdeki acil sorunlardan hastane finansmanını ve hizmet kalitesini olumsuz yönde etkileyen hemşirelerin yüksek işten ayrılma oranının olduğu Madinat Zayed Hastanesi'ndeki hemşireler arasında tükenmişlik, iş doyumu ve işten ayrılma niyetleri arasındaki ilişkiyi incelemeyi amaçlamaktadır. Bu çalışmada hemşireler arasında tükenmişliğin nedenlerinin ve sonuçlarının neler olduğu, çalışma koşullarının iyileştirilmesinin etkisi ve iş doyumunun nasıl aracı bir etki sağladığı araştırlmıştır. MZH'deki 235 hemşireden 186'sının katıldığı bir anket uygunlanmıştır. Bu anketteki sorularda hemşirelerin tükenmişlik, iş doyumu ve işten ayrılma niyetini nasıl algıladıklarına odaklanılmıştır. Hipotezleri test etmek için Lineer Regresyon Analizi yapılmıştır. Bu çalışmanın bulgularına göre, tükenmişlik ile işten ayrılma arasında pozitif, tükenmişlik ile iş doyumu arasında negatif bir ilişki olduğu, buna karşılık ankete katılanlar için iş doyumu ile işten ayrılma niyeti arasında negatif bir ilişki olduğu görülmektedir. Bulgular ayrıca, tükenmişlik ve işten ayrılma niyeti arasındaki ilişkide iş doyumunun kısmi negatif aracılık etkisi olduğunu ortaya koymuştur. Bu araştırmanın bulguları, Birleşik Arap Emirlikleri'ndeki sağlık işletmelerindeki hemşirelerin işten ayrılma niyetlerini önemli ölçüde azaltabilecek ve yüksek kaliteli sağlık hizmetlerini sürdürebilecek politikalar geliştirmesi konusunda sağlık yönetimine faydalı olabilir. Psikososyal riskler ve sağlıkla ilgili acil durumlar arasındaki ilişkilerin incelenmesi, hemşirelerin ve diğer sağlık profesyonellerinin korunması açısından uygun olacaktır.

Anahtar Kelimeler

Tükenmişlik, iş doyumu, işten ayrılma niyeti, Madinat Zayed Hastanesi, Birleşik Arap Emirlikleri.

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