YENİ KAMU İŞLETMECİLİĞİ YAKLAŞIMINDA ÖNEMLİ BİR ARAÇ: TOPLAM KALİTE YÖNETİMİ

Yıl 2001, Cilt: 19 Sayı: 1, 123 - 135, 01.07.2001

Doğan Nadi Leblebici , Uğur Ömürgönülşen , Mehmet Devrim Aydın

Öz

Kamu sektöründe kamu hizmetlerinin sunumu, değişen
küresel koşullar karşısında sorunlu hale gelmiştir. Kamu örgütleri etkin ve
etkili hizmet sunabilmek için çeşitli reform arayışları içerisine girmiştir. Bu
arayışların bir sonucu olarak, 1980’li yıllardan itibaren özel sektör
kuruluşlarında egemen olan değerlerin ve yönetim tekniklerinin kamu sektöründe
uygulanmasına dönük olarak “yeni kamu işletmeciliği” yaklaşımı gündeme
gelmiştir. Özel sektör kuruluşlarında başarıyla uygulanan “Toplam Kalite
Yönetimi” düşüncesi de, kamu hizmetlerinin sunumunda etkinlik ve kaliteyi öne
çıkaran bir yaklaşım olarak, kamu sektöründe kendisine uygulama alanı bulmuştur.
Türkiye’de de bir çok kamu kuruluşu “Toplam Kalite Yönetimi”ne geçiş sürecini
başlatmış bulunmaktadır. Kamu sektöründe reform çabalarının, sosyal ve hukuki
mülahazalar yüzünden  zaman alıcı olduğu
gerçeği bir tarafa konularak, kamu yöneticilerinin bu konuya daha fazla moral
destek vermelerinin ve bu yönde bireysel insiyatiflerini daha fazla
kullanmalarının yararlı olacağı ve “kamu hizmetlerinde kalite” anlayışının
zamanla siyasal ve toplumsal kalitenin gelişmesine yardımcı olacağı
söylenebilir.

Anahtar Kelimeler

Yeni kamu işletmeciliği, toplam kalite yönetimi, sınırlı devlet, kamu sektöründe etkinlik ve etkililik

An Important Tool of The New Public Management: Total Quality Management

Öz

 

Service delivery in the public sector has become
problematic in a changing global environment. Thus, public organizations
started to search for various reform tools and techniques for more efficient
and effective service delivery. As a result, the “new public management”
approach, emphasising the application of dominant management values and
techniques of private sector to public organizations, has been on the agenda
since the 1980s. Among those, “Total Quality Management” understanding, being
successfully applied in private sector organizations, has found an opportunity
to be experienced in the public sector as an approach giving emphasis to
efficiency and quality in public service delivery. Many public organizations in
Turkey have already started to the process of introducing prior steps of  total quality management. Aside from the fact
of time consuming characteristics of reform efforts in the public sector due to
political and legal considerations, public administrators should provide much
more moral support to these efforts and should use their individual initiatives
more. “Quality in public services” or an understanding in this direction could
lead to the improvement of political and social quality.

Anahtar Kelimeler

The new public management, total quality management, limited government, efficiency and effectiveness in the public sector

Kaynakça

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