Çalışanların Algıladığı ve Hissettiği Stres: Atılgan Çatışma Yönetimi Stilinin Düzenleyici Etkisi

Yıl 2016, Cilt: 1 Sayı: 1, 48 - 66, 31.12.2016

Serkan Erebak

https://doi.org/10.25203/idd.274017

Öz

Bu araştırmada, yüksek veya düşük
atılganlık seviyelerinin işyerinde algılanan ve hissedilen stres arasında
düzenleyici etkisinin olup olmadığı incelenmektedir. Örneklem, huzurevinde
çalışan 225 bakım personelinden oluşmaktadır. 
Anket yöntemi uygulanarak toplanan bilgilerle, çalışanların çatışma
yönetim stilleri belirlenmiş ve işyerinde algıladıkları ve hissettikleri stres
düzeyleri tespit edilmiştir. Bulgular yüksek atılganlık seviyesinin işyerinde
algılanan ve hissedilen stres arasında düzenleyici etkisi olduğunu
göstermiştir. Ancak benzer sonuç düşük atılganlık seviyesinde bulunamamıştır.
Atılganlık eğitimlerinin stresle daha iyi başa çıkma konusunda yararlı olacağı
düşünülmektedir.

Anahtar Kelimeler

Çatışma, Stres, Atılganlık, bakım

Perceived Work Stress And Felt Stress Of Workers: The Moderating Role of Assertive Conflict Handling Modes

Öz

In this research, we intend to examine whether
high or low assertive conflict handling modes can moderate the relationship
between stress perception and felt stress at workplace. The sample is consisted
of 225 caregiving staff who works in a nursing home. The staff’s conflict handling
modes were determined and the scores of perceived and felt stress were obtained
through survey method. Findings showed that high assertive conflict handling
modes, but not the low one, can be a moderator between stress perception and
felt stress at workplace. Assertiveness trainings may help to cope with stress
better.

Anahtar Kelimeler

Conflict, Stress, Assertiveness, Care giving

Kaynakça

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